50 Lines of Code: Five rules to stay levelheaded and efficient when handling downtimes
Ive seen many different teams and many different incarnations of the above-mentioned situations. Ive been on the different sides of them: The user, the developer, the system administrator, the site reliability engineer and the consultant. Some of them I have caused, some of them I helped to resolve and in some of them I was a mere bystander. When fecal matter hits the rotary air impeller. Stay calm (no, really. Think out loud and be precise. Remove noise and distractions. Bundle up external communication.