We offer a number of significant advantages over the typical agency. When clients hire us, they deal exclusively with senior executives in the agency, not low-level account managers. We don't show up for the presentation and then disappear. Andover is a "virtual agency" devoted to identifying and pursuing new profit opportunities for organizations. After budgets are approved, we assemble a team that has exactly the mix we feel that the project demands.
Client learned that most customers were satisfied - but some changes to the sales process were recommended by the respondents. Both former buyers and shoppers (who had not made a purchase) were generally satisfied with the location of the dealership. Our staff has over 35 years of experience handling qualitative and quantitative research. Principals have worked for a number of nationally recognized research agencies.