We can do this at a cost saving of up to 40% because of the innovations we've developed combining a unique educational institution, a BPO centre, and an exceptional technology backbone, provided by Presence. Invincible Outsourcing focuses on inbound customer-support, and opportunities where quality customer service matters. Outbound (customer-contact, including 'mystery shopper' surveys). Market research/surveys with Grail Research. More about the value we provide. 2009 Invincible Outsourcing. Home.