Speech Analytics :: Getting proof
CxO sponsor (available for 2 half days). Operations Management – SPOC for entire PG. Recordings of 1.000 calls. Meta-data – the more the better. From pilot to production. Direclty after the Proving Ground your recordings will be erased from our systems. Upon request we will sign a confidentiality agreement.
Speech Analytics :: Yealds
Alerting and thresholding capabilities with reports showing enough information to determine the source of issues, so that tasks can be delegated to others to determine true root cause and develop corrective action plans. Reduce cost-to-serve while maintaining customer satisfaction by understanding the drivers for customer interaction, while uncovering broken business processes. Relate agent performance to corporate objective. Scoring against 100% of calls for accurate views of performance versus using ra...