blog.itrp.com

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Wednesday, January 17, 2018. ITRP has changed its name to 4me. The evolution of the service management industry beyond IT was the prime driver behind this name change. More and more organizations now provide their employees with a single self-service portal that allows them to quickly get support from any department. The new name was chosen to emphasize the fact that this portal dynamically adjusts itself to provide each employee a personalized experience. Posted by Cor Winkler Prins. The 'Insert from UR...

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Wednesday, January 17, 2018. ITRP has changed its name to 4me. The evolution of the service management industry beyond IT was the prime driver behind this name change. More and more organizations now provide their employees with a single self-service portal that allows them to quickly get support from any department. The new name was chosen to emphasize the fact that this portal dynamically adjusts itself to provide each employee a personalized experience. Posted by Cor Winkler Prins. The 'Insert from UR...

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ITRP Blog | blog.itrp.com Reviews

https://blog.itrp.com

Wednesday, January 17, 2018. ITRP has changed its name to 4me. The evolution of the service management industry beyond IT was the prime driver behind this name change. More and more organizations now provide their employees with a single self-service portal that allows them to quickly get support from any department. The new name was chosen to emphasize the fact that this portal dynamically adjusts itself to provide each employee a personalized experience. Posted by Cor Winkler Prins. The 'Insert from UR...

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blog.itrp.com

1

ITRP Blog: Add the Organization Name

http://blog.itrp.com/2015/04/add-organization-name.html

Wednesday, April 22, 2015. Add the Organization Name. We recently added a whole bunch of extra variables. For the email templates. Another one has just been added for use in the email notifications that ITRP generates for requests. The additional variable makes it possible to include the name of the organization of the person for whom the request was submitted. Adding this variable may be especially useful for service providers that support multiple external organizations. The complete list of variables.

2

ITRP Blog: Another Superstar Joins the Team

http://blog.itrp.com/2015/04/another-superstar-joins-team.html

Thursday, April 30, 2015. Another Superstar Joins the Team. As the director of their ITSM and SIAM Practice. At the ITRP Institute, Martijn has now taken on the role of General Manager, EMEA. His primary focus is the success of the large ITRP deployments in Europe, the Middle East and Africa. He will do this by making sure that our partners in this region have everything they need to deliver the benefits of ITRP to their customers. Posted by Frederieke Winkler Prins. Subscribe to: Post Comments (Atom).

3

ITRP Blog: Multiple Approvers

http://blog.itrp.com/2014/09/multiple-approvers.html

Sunday, September 7, 2014. Approval tasks are included in automated workflows to obtain digital sign off on changes from the necessary approvers. A new feature has just been added that dramatically increases the flexibility of an organization's approval process. This is what the Assignment section of an approval task used to look like:. And here's what it looks like today:. Can you spot the difference? Button, you can add another approver. Note also the link to the change summary PDF file. This link ...

4

ITRP Blog: Reopening Requests

http://blog.itrp.com/2015/04/reopening-requests.html

Thursday, April 2, 2015. End users are able to reopen their completed request in ITRP Self Service and ITRP Mobile, provided that they were completed within the past 28 days. Apparently, not all end users noticed the reopen option. To improve this, the Reopen. Button is now placed directly next to the Add Note. Posted by Cor Winkler Prins. Subscribe to: Post Comments (Atom). About the ITRP Blog. Search for FAQs and Standard Requests. The Future of the IT Department. Make Your Organization Look Good.

5

ITRP Blog: New API Capabilities

http://blog.itrp.com/2015/04/new-api-capabilities.html

Sunday, April 12, 2015. The REST API of the ITRP service has been extended. The API can now also be used to add, update and remove the addresses, telephone numbers, email addresses and web sites of organizations and people. The following is an example of a cURL. Call that can be used to add a billing address to an organization:. Curl -k -u "token:x" -X POST. Https:/ api.itrp.com/v1/organizations/2290/addresses? The following example shows how an approver can be added to an approval task:. Several large o...

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developer.itrp.com

Field Selection | General | ITRP API

http://developer.itrp.com/v1/general/field_selection

The JSON result for a single resource will always contain all fields. These fields are composed of:. Simple properties, like. Note that the properties and single references may be. And that collections of references may be empty. Curl https:/ api.itrp.com/v1/people/15. VirtualSupport, Ltd.". 91 (80) 2547 7154". 91 (80) 2547 7101". Https:/ itrp-demo.s3.amazonaws.com/defaults/avatars/people/large/2-56089.png". Susan can act as a service desk analyst for Widget North America and Widget Data Center.".

itrp.it

Nuova partnership con ITRP | ITRP

http://itrp.it/2015/07/23/nuova-partnership-con-itrp

Nuova partnership con ITRP. C H Ostfeld ha il piacere di annunciare la sua partnership con ITRP. Nella nostra ricerca di una soluzione realmente Saas con una interfaccia amichevole per l’utente, prestazioni eccellenti e con il pieno supporto ITIL, abbiamo identificato ITRP come la miglior soluzione attualmente disponibile sul mercato. La nostra lunga esperienza nell’ ITSM ci hanno spinto verso questa soluzione tanto agile quanto piena di contenuti . Che cosa si chiede all’ITSM? Che fornisce al settore ve...

developer.itrp.com

CTI | ITRP API

http://developer.itrp.com/v1/cti

Computer Telephony Integration (CTI). Organizations can configure an additional option in their IP telephony system for launching the Service Desk console. Once this option has been added, the organization’s service desk analysts will be able to use it whenever a call is routed to the softphone. To configure this option, the IP telephony system needs to be told to launch a new browser window with a URL that ends with the telephone number of the caller. This URL must adhere to the following syntax:. It do...

developer.itrp.com

Pagination | General | ITRP API

http://developer.itrp.com/v1/general/pagination

Requests that return collections of resources are always paginated. Change the default page size of 20 resources by setting the. Parameter (max 100). Use the. Parameter to browse through the pages. Curl https:/ api.itrp.com/v1/requests? Pagination information will be returned in the response header. X-Pagination-Per-Page: 25 X-Pagination-Current-Page: 3 X-Pagination-Total-Pages: 10 X-Pagination-Total-Entries: 243. Next to that the pagination info is included in the Link header. Source and Source ID.

developer.itrp.com

Directory Services | Import | ITRP API

http://developer.itrp.com/v1/import/directory_services

The Import API is commonly used to establish an integration with Microsoft Active Directory or another LDAP. Directory service. Most organizations already maintain their employee information in a directory service. It therefore makes sense for an organization to integrate its directory service with ITRP to avoid having to maintain this information manually in two systems. Integrating with directory services. Import file does not exist in ITRP, then the generation or update of this Person record will fail.

developer.itrp.com

Data Types | General | ITRP API

http://developer.itrp.com/v1/general/data_types

All data is sent and received as JSON. The formatting of values in the responses. The formatting of input parameters of requests. Composition of references in the responses. All blank fields are included as. Instead of being omitted. Name": "Windows for Sales Tracking Production". Nr of cores": 3. One of the options defined for the enumeration. Composed of multiple values. If the reference is not filled out. Team": {"id": 12, "name": "Service Desk"}. With resolution in minutes. Any integer (0, 1, 2, ).

developer.itrp.com

Import | ITRP API

http://developer.itrp.com/v1/import

The Import API makes it possible to create or update records in batches. The behavior of this API is similar to the Import. Functionality as exposed via the GUI. Importing records in batches through the API is the preferred way of building (one-way) integrations with discovery tools. It allows for easily managed integrations and performs better compared to sending separate create/update REST API calls for each record. This page is organized as follows:. Generating an import file. Uploading an import file.

developer.itrp.com

Events | ITRP API

http://developer.itrp.com/v1/requests/events

The Events API is typically used by monitoring tools to create new requests in ITRP based on events. It is also possible for monitoring tools to use the Mail API. To register new requests. When posting an event these parameters. Are available. For most of the required request fields. The Events API uses default values. In case a value is not specified. If a new request is created based for a given event, the following response is returned. Add new rack in data center". Widget Data Center, External IT".

developer.itrp.com

Filtering | General | ITRP API

http://developer.itrp.com/v1/general/filtering

When requesting a collection of resources the resulting list can be reduced by passing one or more filter conditions:. Curl https:/ api.itrp.com/v1/requests? Status=assigned &next target at= 2011-10-01T00:00:00Z. Multiple conditions are joined using. The following operators can be used in filter conditions:. Same as given value. Different from given value. Has no value (null). Contains a value (not null). Equal to one of the given values (. Integers and enums only. Id=1,2,3,4. Ids=1,2,3,4. For date time ...

developer.itrp.com

Ordering | General | ITRP API

http://developer.itrp.com/v1/general/ordering

Collections of resources are always ordered. Therefore each model defines a. Usually this is ascending by. Eg for Services) or descending by. To change the ordering provide the. Parameter. Multiple fields must be separated with a comma. Fields are sorted in ascending order, unless they are prepended with a minus sign. Curl https:/ api.itrp.com/v1/requests? Curl https:/ api.itrp.com/v1/requests? Status: 400 Bad Request Content-Type: application/json; charset=utf-8. Sorting not allowed on fields: problem".

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Wednesday, January 17, 2018. ITRP has changed its name to 4me. The evolution of the service management industry beyond IT was the prime driver behind this name change. More and more organizations now provide their employees with a single self-service portal that allows them to quickly get support from any department. The new name was chosen to emphasize the fact that this portal dynamically adjusts itself to provide each employee a personalized experience. Posted by Cor Winkler Prins. The 'Insert from UR...

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