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Home : IT Service ManagementService Management Process Model
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Service Management Process Model
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https://bsm.unimelb.edu.au
Service Management Process Model
bsm.unimelb.edu.au
Home : IT Service Management
http://bsm.unimelb.edu.au/home
This site is currently under review as the University of Melbourne progressively transition from Remedy to ServiceNow. Information on this page is to be used as guidance to assist personnel with the continued use of Remedy during this transition period. Where appropriate references and links will redirect you to ServiceNow for further information. If you require further information, please contact the following Process Leads from the Service Management Processes team relating to the following processes:.
BSM Platform (Remedy) : IT Service Management
http://bsm.unimelb.edu.au/bsm_platform
The University of Melbourne uses the BMC Remedy application to facilitate the IT Service Management related processes. Information for staff using Self Service Portal. Login https:/ bsm.app.unimelb.edu.au/arsys/shared/login.jsp? Arsys/forms/bsm-api.app.unimelb.edu.au/SRS%3AServiceRequestConsole/. How to use https:/ bsm.unimelb.edu.au/bsm platform/accessing the portal. How to approve https:/ bsm.unimelb.edu.au/bsm platform/approving service requests. Information for IT Support Staff.
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Home : IT Service Management
Content on all BSM Web Pages is currently under review. Please contact Ray Yee (Service Management Processes Team Leader) for further assistance. Email: yee.r@unimelb.edu.au. Here you will find resources to support this framework including:. Reference material and resources needed to work within the broader service management framework. Release notes and updates for the tool set and each of the processes. Click the ITIL process owners. Link for names and contact information. ITSM (IT Service Management.
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Human Resource Division - U P S I | Human Resource Division
Human Resource Division, Sultan Idris University of Education, 35900 Tg Malim, Perak. Pejabat : 05-4506344/ 6365/ 6328/ 6350/ 6494 Fax : 05-4595488. Pengemaskinian Maklumat Kakitangan Dalam MyUPSI Portal. Penambahbaikan telah dibuat pada skrin MyUPSI Portal bagi melaksanakan Projek Integrasi HRMIS. Penambahbaikan yang dibuat adalah seperti dalam lampiran yang disediakan. Segala kerjasama dan perhatian Y.Bhg. Prof. Dato'/ Prof./ Prof. Madya/ Dr./ Tuan/ Puan berkenaan perkara ini am...Sekian, terima kasih.
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USU Business Service Management
USU Business Service Management. IT Change and Configuration Management. IT Service Desk Management. IT Service Catalog and SLA. IT and Business Service Monitoring. Predefined key performance indicators. Ad-hoc Analyses by Self Service. A Comparison of Self-service Portals. SaaS and On premise. Software as a Service. Discovering hidden optimization potential through dynamic analyses. Support via self-service getting it right! White paper by IT service management expert Stephen Mann. 5 at one stroke:.
