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Call Center Know How

Call Centre Know How offers resources for training call centre agents. Featuring an online course and a book for agents, and an Instructor Guide for trainers.

http://www.callcentreknowhow.com/

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Call Centre Know How offers resources for training call centre agents. Featuring an online course and a book for agents, and an Instructor Guide for trainers.
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Call Center Know How | callcentreknowhow.com Reviews

https://callcentreknowhow.com

Call Centre Know How offers resources for training call centre agents. Featuring an online course and a book for agents, and an Instructor Guide for trainers.

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1

Blog | Call Centre Know How

https://www.callcentreknowhow.com/blog

How to Survive (& Thrive) in a Call Centre. Develop the Career of Your Call Centre Agents. Posted June 3, 2014 by Alison. Assisting agents to clarify their career aspirations does not perhaps seem a top priority for busy call centre managers, although they may have other questions such as: Should underperforming agents be reassigned to remove them from frontline customer interaction positions? How can I further motivate my teams? I believe the answer should be a resounding YES. Harvard Business Review Pr...

2

About Alison Mathiebe | Call Centre Know How

https://www.callcentreknowhow.com/about-alison-mathiebe

How to Survive (& Thrive) in a Call Centre. I am interested in helping call centre agents to maximise their potential. Writing this book after many years experience in call centres, is a way for me to assist even more agents. My beliefs about call centre work. The call centre agent role can be stressful (sometimes very stressful). I provide strategies to help reduce the pressure that agents may feel. Slackers and disinterested personnel are going to weed themselves out. My book is not for them. M...I am ...

3

Disclaimer | Call Centre Know How

https://www.callcentreknowhow.com/disclaimer

How to Survive (& Thrive) in a Call Centre. Information contained in this website is checked and updated by Alison Mathiebe with due diligence on a regular basis. This notwithstanding, data may become subject to changes during the intervening period. Therefore, Alison Mathiebe does not assume any liability or guarantee for the timeliness, accuracy and completeness of the information provided. This applies also to other websites that may be accessed through hyperlinks.

4

A Book for Call Centre Agents – Why? | Call Centre Know How

https://www.callcentreknowhow.com/2014/02/a-book-for-call-centre-agents-why-2

How to Survive (& Thrive) in a Call Centre. A Book for Call Centre Agents – Why? But what about call centre agents? Usually they receive internal training in the form of induction, call coaching, informal feedback from team leaders, performance appraisals, team meetings, product and process updates, and formal training sessions. This is quite a lot of training compared to many other types of office work. Is anything more than this required? How to Survive (& Thrive) in a Call Centre. Guides agents toward...

5

Reader Reviews | Call Centre Know How

https://www.callcentreknowhow.com/reader-reviews

How to Survive (& Thrive) in a Call Centre. From John P. Wilson. How To Survive (and Thrive) in a Call Centre. John P. Wilson author of. The Call Centre Training Handbook. Click here to cancel reply. Mail (will not be published) (required). Author, Call Center Management on Fast Forward (ICMI Press). Click here to cancel reply. Mail (will not be published) (required).

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From John P. Wilson | Call Centre Know How

http://www.callcenterknowhow.com/2011/09/from-john-p-wilson

How to Survive (& Thrive) in a Call Centre. From John P. Wilson. How To Survive (and Thrive) in a Call Centre. John P. Wilson author of. The Call Centre Training Handbook. Click here to cancel reply. Mail (will not be published) (required). Sign up to receive blog posts and news.

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By Brad Cleveland | Call Centre Know How

http://www.callcenterknowhow.com/2011/09/by-brad-cleveland

How to Survive (& Thrive) in a Call Centre. Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents. Author, Call Center Management on Fast Forward (ICMI Press). Click here to cancel reply. Mail (will not be published) (required). Sign up to receive blog posts and news.

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Call Centre Know How. Resources for training your call centre staff. For call centre agents. A book for call centre agents. FREE call centre training guide. Sign up to receive. 3 FREE training videos. These videos will help agents to maintain a positive attitude and stay fresh, original and present on customer calls.

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