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Satisfied Customers « Centech Solutions
http://www.centechs.com/satisfied-customers
Partnerships & Alliances. Centech’s flexibility makes them easy to work with. When we had to do some fine tuning to our survey to reflect changing business conditions. With simply a phone call or an E-mail, Centech always made those changes quickly. Any special requests we made were always handled efficiently and the results were exactly what we wanted.”. Fortune 100 Computer Manufacturer. Centech came highly recommended and far surpassed our expectations. Centech ensured that our outsourcing project...
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Write a Review « Centech Solutions
http://www.centechs.com/write-a-review
Partnerships & Alliances. Got a question about Centech, our services, the website or call center solutions? Have you worked with Centech? Share your experience with others! Web Hosting Provided by Maine Hosting Solutions.
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Articles « Centech Solutions
http://www.centechs.com/articles
Partnerships & Alliances. Outsourcing the Right Way. If you are the person charged with deciding whether to outsource your company’s customer care calls, you need to know that this decision can affect your career. Outsourcing customer care calls as a concept is acceptable and legitimate, but outsourcing does not offload responsibility, and in fact, you give up a great deal of control. If you do pay a higher price for better quality, you may still not receive it unless you also invest in managing your ven...
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Our Team « Centech Solutions
http://www.centechs.com/consultant-profiles
Partnerships & Alliances. William D. Saums. Donna M. Byers. Senior Contact Center Consultant. Prior to her work with AT&T, Ms. Byers owned and managed a company specializing in creative design and arrangement. She holds a Bachelor of Science degree in Human Sciences and Services from the University of Rhode Island. Senior Instructional Design and Delivery Consultant. Prior to her consulting role, Hazel was Teleservices Manager for RTCdirect advertising agency. With Schering-Plough Pharmaceuticals as ...
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Business Process Engineering « Centech Solutions
http://www.centechs.com/business-process-engineering
Partnerships & Alliances. Making the right decisions in building or expanding a contact center has long term impact. Centech helps you make the right design and deployment decisions. We assist in providing the right people with the right skills, implementing the best processes and the right technology to fit your strategy and objectives. Process and Workflow Management. Human Resources and Job Design. Centech develops job descriptions to match the quality processes we teach. Job descriptions are deve...
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Performance Improvement « Centech Solutions
http://www.centechs.com/performance-improvement
Partnerships & Alliances. Every contact center offers opportunities for continuous improvement, with a direct and immediate impact to your bottom line. Centech’s contact center performance improvement programs focus on:. Balanced Scorecards, Goals and Objectives. Centech’s recognition process allows you to improve performance without complicated and expensive employee incentive programs. It works by helping your supervisors and managers understand the power of peer recognition, and includes use...We trai...
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Assessments & Benchmarking « Centech Solutions
http://www.centechs.com/assessment-benchmarking
Partnerships & Alliances. Assessments & Benchmarking. A contact center improvement program begins with an in-depth operations review to identify ways you can maximize your investment and improve customer communications. A complete contact center review is completed in two to five days, covering technology, environment, training, personnel, performance and customer communications. Got a question about Centech, our services, the website or call center solutions? Have you worked with Centech?
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Values « Centech Solutions
http://www.centechs.com/values
Partnerships & Alliances. We are knowledgeable, professional individuals. We possess significant experience in our chosen field of expertise. Our relationships with each other and with our clients are based on and defined by responsiveness, integrity, and reliability. Got a question about Centech, our services, the website or call center solutions? Have you worked with Centech? Share your experience with others! Web Hosting Provided by Maine Hosting Solutions.
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Outsourcing Assessment & Vendor Selection « Centech Solutions
http://www.centechs.com/outsourcing-assessment
Partnerships & Alliances. Outsourcing Assessment & Vendor Selection. Pro Forma Financial Model and Business Case for Insourcing. Centech develops five year business plans with detailed cost analysis comparing the total cost of ownership for insourced versus outsourced contact centers. These plans are used to develop the business case for building an internal contact center, or outsourcing, or both using a competitive model. Site Selection and Work Force Demographics. Once a site is selected, Centech prov...
