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Chris Ono's Business Improvement Blog

Chris Ono's Business Improvement Blog. Thursday, February 4, 2010. Ways to Avoid Customer Service Burnouts. Back when I was a still on the front lines handling customer relation issues, I recall that motivation was very difficult to keep up. When you are faced with constant problems, one can easily lose faith in the company’s product or service. Disclosing the warranty rate played a different purpose. I understood that when looked at as a percentage, warranty issues were quite low. In fact our wa...Burno...

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Chris Ono's Business Improvement Blog | chrisono.blogspot.com Reviews

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Chris Ono's Business Improvement Blog. Thursday, February 4, 2010. Ways to Avoid Customer Service Burnouts. Back when I was a still on the front lines handling customer relation issues, I recall that motivation was very difficult to keep up. When you are faced with constant problems, one can easily lose faith in the company’s product or service. Disclosing the warranty rate played a different purpose. I understood that when looked at as a percentage, warranty issues were quite low. In fact our wa...Burno...

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2 mixing up responsibilities

3 sharing expertise

4 1 comments

5 labels customer service

6 employee retention

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Chris Ono's Business Improvement Blog | chrisono.blogspot.com Reviews

https://chrisono.blogspot.com

Chris Ono's Business Improvement Blog. Thursday, February 4, 2010. Ways to Avoid Customer Service Burnouts. Back when I was a still on the front lines handling customer relation issues, I recall that motivation was very difficult to keep up. When you are faced with constant problems, one can easily lose faith in the company’s product or service. Disclosing the warranty rate played a different purpose. I understood that when looked at as a percentage, warranty issues were quite low. In fact our wa...Burno...

INTERNAL PAGES

chrisono.blogspot.com

1

Chris Ono's Business Improvement Blog: Connecting the Dots between Your Customers and Subway Restrooms - A thought provoking story of QB House

http://chrisono.blogspot.com/2009/10/connecting-dots-between-your-customers.html

Chris Ono's Business Improvement Blog. Friday, October 16, 2009. Connecting the Dots between Your Customers and Subway Restrooms - A thought provoking story of QB House. Over the weekend I watched a show that featured QB House, an innovative Japanese company that specializes in a quick haircut service. To be more specific they cut your hair in 10 minutes for 1,000 yen (About $11). That's their motto. Their choice of location? Next to the restrooms. Of all the QB House locations, those that are stationed ...

2

Chris Ono's Business Improvement Blog: The Ace Up My Sleeve - Handling Difficult Customers‏

http://chrisono.blogspot.com/2009/11/ace-up-my-sleeve-handling-difficult.html

Chris Ono's Business Improvement Blog. Thursday, November 19, 2009. The Ace Up My Sleeve - Handling Difficult Customers‏. If you are dealing with customers you come across many types of customers. Some, if not most, are cordial. Some, unfortunately, are not. When it comes to dealing with the hostile type, I've always have an ace up my sleeve. I simply ask: "From your perspective, what can we do to resolve this issue amicably? In my previous post. So when you are dealing with a hostile customer, pull out ...

3

Chris Ono's Business Improvement Blog: Do you have to believe in what you sell in order to be a great sales professional?

http://chrisono.blogspot.com/2009/12/do-you-have-to-believe-in-what-you-sell.html

Chris Ono's Business Improvement Blog. Friday, December 18, 2009. Do you have to believe in what you sell in order to be a great sales professional? I’ve always wondered what other sales professionals thought about this question: Do you have to believe in what you sell in order to be a great sales professional? Or are the real sales professionals those that can sell without actually believing in what they sell? Here’s what I found:. Summed this up nicely:. 8220;The ultimate sales person is one who has pa...

4

Chris Ono's Business Improvement Blog: February 2010

http://chrisono.blogspot.com/2010_02_01_archive.html

Chris Ono's Business Improvement Blog. Thursday, February 4, 2010. Ways to Avoid Customer Service Burnouts. Back when I was a still on the front lines handling customer relation issues, I recall that motivation was very difficult to keep up. When you are faced with constant problems, one can easily lose faith in the company’s product or service. Disclosing the warranty rate played a different purpose. I understood that when looked at as a percentage, warranty issues were quite low. In fact our wa...Burno...

5

Chris Ono's Business Improvement Blog: A Valuable Lesson - It's not always about the Price

http://chrisono.blogspot.com/2009/11/beyond-price-true-reason-for-objection.html

Chris Ono's Business Improvement Blog. Wednesday, November 4, 2009. A Valuable Lesson - It's not always about the Price. Recently I had an opportunity to read a blog by Colleen Francis on sales relationship. The blog reminded me of when I was still working as a sales rep for my current employer and the lesson that I learned from making one phone call. Chris, I know that your company carries high quality products. It's just not feasible for me to pay 8% more for something I'm already happy with". Chris, t...

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Chris Ono's Business Improvement Blog

Chris Ono's Business Improvement Blog. Thursday, February 4, 2010. Ways to Avoid Customer Service Burnouts. Back when I was a still on the front lines handling customer relation issues, I recall that motivation was very difficult to keep up. When you are faced with constant problems, one can easily lose faith in the company’s product or service. Disclosing the warranty rate played a different purpose. I understood that when looked at as a percentage, warranty issues were quite low. In fact our wa...Burno...

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