clients.customerperspectives.co.uk

customerperspectives.co.uk

Customer Perspectives: Our Services : Email/Online Mystery Shops

http://customerperspectives.co.uk/services_emailonline.asp

The volume of Internet transactions is growing year on year, plus customers are having a growing reliance and usage of email becoming a daily way of life. Therefore, the measurement of these channels cannot be ignored. The principle of what we do within these channels is the same our approach towards anything else that we do. We seek to understand client s expectations from the channel and then put together measurement mechanisms to provide measurement and feedback on their customer s experiences.

customerperspectives.co.uk

Customer Perspectives: About Us

http://customerperspectives.co.uk/about.asp

Why Are We Different. Our Values and Mission. Customer Perspectives Limited was established in 2004 with the aim of helping businesses measure and improve their customer experiences. We have grown from strength to strength, in what we do and who we work with. We are now working with some of the UK's most dynamic and exciting brands. Become A Mystery Shopper.

customerperspectives.co.uk

Customer Perspectives: Our Services : Other Services

http://customerperspectives.co.uk/services_otherservices.asp

We are mystery shopping specialists, however, we do offer a range of complementary services to this, all revolving around measuring the customer experience. We conduct exit surveys at our client s branches. Customers leaving a branch are asked for their feedback against a questionnaire and we collate all this data into management analysis and recommendations. Customer / Prospect Satisfaction Surveys. Become A Mystery Shopper.

customerperspectives.co.uk

Customer Perspectives: About Us : Our Quality Guarantee

http://customerperspectives.co.uk/about_ourguarantee.asp

Why Are We Different. Our Values and Mission. Delivering quality insight is what we do. Every mystery shopper report that we receive is proof checked in respects or spelling, grammar, composition and accuracy of information. We validate our mystery shopper's work in a variety of ways, in order to ensure the shopper completed the assignment correctly, in accordance with the client's brief. Become A Mystery Shopper.

customerperspectives.co.uk

Customer Perspectives: Our Services : Video Mystery Shops

http://customerperspectives.co.uk/services_videoshops.asp

Video mystery shopping enables clients to re-live the actual customer experience and truly see things from the customer s perspective. This is the most powerful way to capture the appearance of the premises, the body language used by the staff and their adherence to the sales processes and customer service practices. Bringing the results to life through video, really helps staff engage and identify with a mystery shopping programme. Become A Mystery Shopper.

customerperspectives.co.uk

Customer Perspectives: Our Services : Telephone Mystery Calls

http://customerperspectives.co.uk/services_mysterycalls.asp

Telephone mystery calling is the most cost effective and immediate mystery shop method available. Many clients like to call branches directly and some clients like to measure their Orderline, Customer Services or Call Center channels. We have recently invested in the ability to record incoming mystery calls, that are routed to a mystery shopper s home or mobile phone, thus giving us another dimension in recording the complete customer experience (i.e. follow-up calls, customer service calls, etc).

customerperspectives.co.uk

Customer Perspectives: About Us : Our Clients

http://customerperspectives.co.uk/about_ourclients.asp

Why Are We Different. Our Values and Mission. We are proud and fortunate to be working with some of the UKs most recognised and prestigious brands. For us no two days are the same and it is exciting and challenging for us to work with a variety of businesses and a diverse range of business models. Our clients broadly fall into the following categories:. Become A Mystery Shopper.

customerperspectives.co.uk

Customer Perspectives: Our Services :

http://customerperspectives.co.uk/services.asp

We are a full service mystery shopping agency and can utilise any of the mystery shopping methodologies and techniques at our disposal to create a programme around our clients objectives. Through an effectively designed mystery shopping programme, client s are able to:. Fully analyse their sales and support processes. Identify customer service opportunities. Pinpoint specific problem issues within their business. Highlight their areas of excellence. Structure staff and management bonus reward programmes.

customerperspectives.co.uk

Customer Perspectives: Welcome

http://customerperspectives.co.uk/default.asp

Customer Perspectives are a mystery shopping company - with a difference. We bring a fresh dimension to the mystery shopping industry. Our dedicated team of people have a passion for delivering excellence in everything that they do, have an inquisitive mind challenging consumer behaviour and a determination to have fun and make a tangible difference to our client's commercial success. What's your customer experience? Become A Mystery Shopper.

customerperspectives.co.uk

Customer Perspectives: Our Services : Competitive Mystery Shops

http://customerperspectives.co.uk/services_competitive.asp

Understanding what competitors are offering their customers is crucial business intelligence that should not be underestimated. Mystery shopping can be used to uncover insight into competitive pricing, service levels and can gather valuable information for clients to fully understand their local/regional/national competitive situation. Become A Mystery Shopper.