Want to create great customer experiences? Listen as Adam Toporek, Jeannie Walters and fantastic guests share insights into improving customer experiences.
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Customer Experience and Business Podcast | crackthecustomercode.com Reviews
https://crackthecustomercode.com
Want to create great customer experiences? Listen as Adam Toporek, Jeannie Walters and fantastic guests share insights into improving customer experiences.
crackthecustomercode.com
Show Notes
http://crackthecustomercode.com/show-notes
470223.CODE (2633) thecustomercode@gmail.com. 144: Eddie Turner, Facilitating Change. August 22nd, 2016. Adam and Jeannie join veteran change agent Eddie Turner to discuss his innovative methods for facilitating change smoothly and effectively. […]. 143: How Augmented Reality is Changing Customer Experience. August 18th, 2016. Today we discuss some of the practical ways augmented reality (AR) can enhance marketing and overall customer experiences. […]. 142: Anna Liotta, Unlocking Generational Codes.
BONUS: What's Next for this Podcast?
http://crackthecustomercode.com/bonus-whats-next-for-this-podcast
470223.CODE (2633) thecustomercode@gmail.com. BONUS: What’s Next for this Podcast? BONUS: What’s Next for this Podcast? BONUS: What’s Next for this Podcast? A few fun changes for Crack the Customer Code! Customer Experience is hot but are you taking advantage of its huge potential to make your services business more prominent and profitable? Join Service Strategies for an informative Customer Experience Workshop. In San Diego on October 27. What’s Happening at Crack the Customer Code? August 3rd, 2015.
038: Bob Burg, Author of The Go-Giver
http://crackthecustomercode.com/038-bob-burg-author-of-the-go-giver
470223.CODE (2633) thecustomercode@gmail.com. 038: Bob Burg, Author of The Go-Giver. 038: Bob Burg, Author of The Go-Giver. 038: Bob Burg, Author of The Go-Giver. Customer Experience is hot but are you taking advantage of its huge potential to make your services business more prominent and profitable? Join Service Strategies for an informative Customer Experience Workshop. In San Diego on October 27. Bob Burg: Go-Giver, Bestselling Author and Global Speaker. Bob tells us why it’s so important to understa...
036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps
http://crackthecustomercode.com/036-goodsnitch-jennifer-maldonado-and-customer-experience-gaps
470223.CODE (2633) thecustomercode@gmail.com. 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps. 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps. 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps. Goodsnitch, the Anti-Yelp : Snitches don’t end up in ditches! Jennifer Maldonado, Sr. Business Analyst and Voice of the Gamer program owner at Activision. Customer Hero: Middle School Entrepreneur fills a Huge Customer Experience Gap. To get started today! Goods...
037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters
http://crackthecustomercode.com/037-experiences-rule-reeboks-ben-blakesley-and-fraudsters
470223.CODE (2633) thecustomercode@gmail.com. 037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters. 037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters. 037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters. Product vs Experience: Selling and maintaining emotional connections. Ben Blakesley, Sr. Manager, Global Social Media, Reebok. Customer Zero: How scam artists are ruining the experience for the rest of us. In San Diego on October 27. While many companies go above and beyond...
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Content Shock and Content Ignition: A Conversation with Mark Schaefer
http://360connext.com/content-shock-content-ignition-conversation-mark-schaefer
Content Shock and Content Ignition: A Conversation with Mark Schaefer. I think intuitively we all accept we’re inundated with more information and content than anyone can actually process. But do you realize how fast this is building? In just a few years, the amount of information on the web is expected to increase 500%! How can anyone break through the noise? I had the great opportunity to discuss this and other ideas with Mark Schaefer. The podcast I co-host with Adam Toporek. Information density just ...
4 Ways to Prevent Lawsuits Through Customer Experience Insights
http://360connext.com/how-to-prevent-lawsuits-through-customer-experience-insights
4 Ways to Prevent Lawsuits Through Customer Experience Insights. There are plenty of legal risks that could become serious problems within your business. These legal risks include many points that relate to complaints about misrepresentation or items that are not working as well as possible or even issues relating to injuries and other common threats. These problems can be serious issues! But if you understand what you can do with regards to customer experience insights,. You need to respond to problems ...
Closing the Customer Experience Gap With Mobile
http://360connext.com/closing-the-customer-experience-gap-with-mobile
Closing the Customer Experience Gap With Mobile. I recently had the opportunity to attend San Diego’s Next Generation Customer Experience. Conference and present a session on the role of mobile in closing the gap in customer experience. Yet, as I glanced over the list of attendees and speakers, I couldn’t help but notice the lack of attention given to mobile as a channel. And I think this is typical of how most view the customer experience. Why is this such bad news for your brand? When customers seek yo...
Customer Experience Resources - Customer Experience Consulting
http://360connext.com/free-customer-experience-resources
Free Customer Experience Resources. We've gathered some of our favorite resources for improving customer experience, from PDFs to paperbacks. We help our clients in many ways, including workshops, training, consulting, customer journey mapping, and more. But here are a few free customer experience resources to give you a head start. 30 Day Customer Experience Challenge Ebook. What little things can you do every day to improve your customer experience? 10 Customer Experience Myths. If you love someone, se...
Digital Moments of Truth: Are You Mapping the Micro?
http://360connext.com/digital-moments-of-truth-mapping-the-micro
Digital Moments of Truth: Are You Mapping the Micro? How do you know if your customer experience is working? Analytics and data tell you. If the numbers go up, then you can believe things are working, right? And if the numbers tell you a different story, then you better shape up your experience. 8220;Data only collects information it’s designed to gather.”- @jeanniecw. There are many things that get in the way of understanding your customer’s journey. Not getting into the micro moments. Is it a living to...
5 Ways Kimpton Builds Great Customer Experiences
http://360connext.com/5-ways-kimpton-builds-great-customer-experiences
5 Ways Kimpton Builds Great Customer Experiences. As readers of 360Connext are aware, microinteractions help form an integral part of any customer experience. Microinteractions. Are those little parts of the customer experience, often overlooked by organizations, that can have a big impact on the customer’s experience, such as the phrasing of an email, the verbiage on a sign, or the greeting an organization uses when answering the phone. Held a team retreat at Kimpton’s Vero Beach Hotel and Spa. The firs...
Speaking - Customer Experience Consulting
http://360connext.com/speaking
Jeannie sharing her passion and expertise at TEDx. To book Jeannie for your next event. Jeannie’s speaking style. Is personable, authentic, without gimmicks. But with passion, energy. And appropriate touches of humor. Much of her work is around getting business to have a more human approach and to treat customers, users, and employees as humans. She brings that same humanity. Listen to Jeannie’s interview on Game Changers! Jeannie has been featured in:. And many more…. CXI Digital Experience Topics.
Blog - Customer Experience Consulting
http://360connext.com/blog
What is the Meaning of Quality to Customers? Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is the definition. character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.” OR “high […]. Tagged With: customer service. Your Process Flows Don’t Know Jack! Tagged With: Customer Experience. Content con...
Tapping Into Real-Time Customer Input
http://360connext.com/tapping-into-real-time-customer-input
Tapping Into Real-Time Customer Input. Have you ever struggled with how you can listen better to your customers? What if you have lots of them? What if they love your product enough to be passionate about sharing feedback? It can be a challenge to not only hear the feedback, but to then dispense it to the right groups within your organization. I was thrilled to have the opportunity to interview Amy Jackson, Senior Director of Brand Strategy and Consumer Marketing for TripIt. Crack The Customer Code.
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Design Digital Marketing Insights. We help you strengthen your brand, develop core messaging, and craft stories that stick. White Label Content . We use technology to build, nurture, and enhance relationships not avoid them. Social Media and Influencers . We demystify digital analytics, remove guesswork, and identify what works. UX and Conversion Optimization. From startups, to small businesses and Fortune 500 enterprises, we work with clients to launch their equity platforms and campaigns. 8220;Working ...
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Customer Experience and Business Podcast
470223.CODE (2633) thecustomercode@gmail.com. If there’s one thing EVERY business needs, it’s customers! And yet business leaders struggle with just how to deliver an exceptional customer experience to create loyal, raving fans (and higher profits! Adam and Jeannie have been focused on what makes a great customer experience for more than 15 years between them, and they’re here to share what they’ve learned and have fun doing it! But that’s not all. You’ve got customers. It’s time to focus on them! Adam b...
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