cucallcenter.wordpress.com
Credit Union Call Center 2015 in the works |
https://cucallcenter.wordpress.com/2014/11/12/credit-union-call-center-2014-in-the-works
2015 CU Call Center Conference October 6-8 Las Vegas. Credit Union Call Center 2015 in the works. November 12, 2014. For more than 20 years, this conference has been unique because unlike other call center conferences, this one is exclusively for CREDIT UNIONS! We know your call center is where. The action is at your credit union. Challenging and fast-paced, your group fields communications from your members and needs to solve their issues, problems and questions fast and accurately. For registration, ro...
strategiccontact.com
Strategic Call Center Consulting Speaking Engagements
http://www.strategiccontact.com/events
Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004. In addition to our consulting practice, we also find time to squeeze in speeches, training sessions, and webcasts on a variety of topics. Lori will speak at the Credit Union Call Center Conference. On October 18, 2016. Her hour-long talk is entitled “Metrics Mania: What, Why, and How (do I compare)? Lori will also speak at the ICMI Contact Center Demo and Conference. Technology Selection at the Speed of NOW.
cucallcenter.wordpress.com
The Credit Union Call Center |
https://cucallcenter.wordpress.com/2014/11/21/the-credit-union-call-center
2015 CU Call Center Conference October 6-8 Las Vegas. The Credit Union Call Center. November 21, 2014. So what did we learn from our research? Quite a bit actually. We encountered many success stories that distinguish credit unions as member-centric. However, we did find many gaps and areas of opportunity that we confirmed, are industry-wide concerns. I’ll summarize a few key learning’s:. Party credit union outsourcers. Interestingly, there are effective BPO methodologies we utilize that seem to be under...
cucallcenter.wordpress.com
Mission Impossible |
https://cucallcenter.wordpress.com/2013/09/12/mission-impossible
2015 CU Call Center Conference October 6-8 Las Vegas. September 12, 2013. Will Your Contact Center Accept? Today’s credit union contact centers must be all things to all people, and as if that weren’t pressure enough, they must make that formidable task look easy and effortless. Like NASA managing a vital space mission, the modern contact center must track a number of complex metrics in order to pair responsive, compassionate member service with relentless attention to efficiency and the bottom line.
cucallcenter.wordpress.com
Which came first — the chicken or the egg? |
https://cucallcenter.wordpress.com/2013/08/02/which-came-first-the-chicken-or-the-egg
2015 CU Call Center Conference October 6-8 Las Vegas. Which came first the chicken or the egg? August 2, 2013. By Michael D. Baker. President, KIVA Group. In the case of Member Relationship Management (MRM) or Member Experience Management (MEM) the answer is clearMEM, or the proverbial chicken. By its very name, MRM assumes that there already is a relationship in place to manage. MEM assumes a need to develop a relationship based on positive interactions. Case closed. Building on the member’s positive pe...
kivagroup.com
KIVA Events - KIVA Group
http://www.kivagroup.com/events.html
Unified Sales and Service Management. For event inquiries,. X69;nfo@kivagroup.com. 2016 Symitar Educational Conference and Technology Expo. Hilton San Diego Bayfront. San Diego, CA. Http:/ www.symitar.com/Learn-More/Pages/Annual-Conference.aspx. 2016 AFT Fall Summit. Colorado Springs, CO. 2016 CUNA Operations, Sales and Service Council Conference. October 1, 2016. Las Vegas, NV. 2016 CUNA Technology Council Conference. October 1, 2016. Las Vegas, NV. 2016 BAI Retail Delivery. Las Vegas, NV.
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