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DC Insights

eCommerce, web 2.0, and social media insights by Drew Consultants LLC

http://dcinsight.typepad.com/

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DC Insights | dcinsight.typepad.com Reviews

https://dcinsight.typepad.com

eCommerce, web 2.0, and social media insights by Drew Consultants LLC

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1

DC Insights: Customer Service

http://dcinsight.typepad.com/dcinsights/customer-service

ECommerce, web 2.0, and social media insights from Drew Consultants LLC. Customer Feedback Monitoring 101. As a follow up to last weeks post on using customers as a marketing resource. First, if you question whether customer reviews make a difference, consider:. 70% of online customers say they trust posted customer opinions. 24% of small businesses say an online review had a positive impact. While only 4% reported a negative impact. Also, given the power/cost of space on the web, be sure to publish cust...

2

DC Insights: Customer Acquisition

http://dcinsight.typepad.com/dcinsights/customer-acquisition

ECommerce, web 2.0, and social media insights from Drew Consultants LLC. Yelp and Google Places - Use Social Directories to Boost Business. Its good to know great ideas just get better with time (like wine of course). Ive been helping clients with their social marketing efforts for over 18 months now, a standard in my mind. It is still on the cutting edge for others regardless of how easy it is. A good post by Kevin Stirtz, HERE. Some things to consider when thinking through this:. Start with a universal...

3

Social Media Myths and Reality for Investing - DC Insights

http://dcinsight.typepad.com/dcinsights/2010/06/social-media-myths-and-reality-for-investing.html

ECommerce, web 2.0, and social media insights from Drew Consultants LLC. Social Media Myths and Reality for Investing. I recently finished some consulting work with a great group of critical thinkers at The Devils Advocate Group. We looked at the impact of social media on the worlds of investing, investor relations and corporate governance. I primarily helped with the study portion of 30 major financial Web sites heres more info on my competitive assessment of social media sites. Build a Common Perspecti...

4

DC Insights: Strategy Execution

http://dcinsight.typepad.com/dcinsights/strategy-execution

ECommerce, web 2.0, and social media insights from Drew Consultants LLC. Another Top 10 for Better Blogging. I'm inspired to write this post after reading other recent "top 10" lists for blogging. . . an online medium that may seem old hat but actually requires tactics to evolve as the web evolves. I had a checklist for blogging and realized I should take the time to update it. While the original form was stronger than George's here. Start with the content:. Do I make a Call to Action:. Keep in mind blog...

5

DC Insights: Marketing

http://dcinsight.typepad.com/dcinsights/marketing

ECommerce, web 2.0, and social media insights from Drew Consultants LLC. Yelp and Google Places - Use Social Directories to Boost Business. Its good to know great ideas just get better with time (like wine of course). Ive been helping clients with their social marketing efforts for over 18 months now, a standard in my mind. It is still on the cutting edge for others regardless of how easy it is. A good post by Kevin Stirtz, HERE. Some things to consider when thinking through this:. Start with a universal...

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drewconsultantsllc.com drewconsultantsllc.com

Drew Consultants - Delivering Actionable eCommerce Strategy

http://www.drewconsultantsllc.com/blog.html

Read Drew Consultants' musings. On eCommerce, web 2.0, and social media. Or read service offering specific blogs for Service Platform Optimization. Or Informatics and Behavioral Economics. And, for a lighter side of the eCommerce, web 2.0, and social media, visit The Other Side. 2009 Drew Consultants LLC.

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ECommerce, web 2.0, and social media insights from Drew Consultants LLC. Yelp and Google Places - Use Social Directories to Boost Business. Its good to know great ideas just get better with time (like wine of course). Ive been helping clients with their social marketing efforts for over 18 months now, a standard in my mind. It is still on the cutting edge for others regardless of how easy it is. A good post by Kevin Stirtz, HERE. Some things to consider when thinking through this:. Start with a universal...

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