design4services.com design4services.com

design4services.com

Service Design

A free on-line resource for service and service operations design, Enterprise Architecture and business transformation.

http://www.design4services.com/

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Service Design | design4services.com Reviews
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A free on-line resource for service and service operations design, Enterprise Architecture and business transformation.
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Service Design | design4services.com Reviews

https://design4services.com

A free on-line resource for service and service operations design, Enterprise Architecture and business transformation.

INTERNAL PAGES

design4services.com design4services.com
1

Service Design Methods

http://design4services.com/methods

You are here: Home. Being methodical in the way we approach business change is critical to its success. As a freelance consultant, there is nothing more disheartening than to walk in on a business change programme clearly in trouble and find a collection of individuals, all applying their own particular mix of experience, opinion and intuition – a chaotic mass of activity making perceived progress towards some often poorly defined end. These fall under 6 broad categories:. As a set of methods, they provi...

2

Systems Thinking

http://design4services.com/concepts/systems-thinking

You are here: Home. The traditional way of thinking about systems, be they biological, physical or social, is to break them down and analyse the individual parts to gain an understanding of the whole (referred to as ‘reductionism’). In the case of human society and business, our systems have become increasingly complex. The range of products, services and methods of delivery have increased dramatically, as has the size and access to markets. Organisations themselves have become more complex, through the ...

3

Service Design Concepts

http://design4services.com/concepts

You are here: Home. Design4Services draws on a range of design theories, or concepts. This conceptual framework is very important, providing the bedrock for the practical methods and techniques that follow. Now, some people struggle with the application of theory to business practice. They are dismissive, preferring to rely on their own opinion and experiences. Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence without theory there is no learning.

4

Service Design Practice

http://design4services.com/practice

You are here: Home. It’s all very well having some great Concepts. To help us design our services, but ultimately it comes down to their practical application. I keep six honest serving men (They taught me all I knew); Their names are What and Why and When And How and Where and Who. Rudyard Kipling (1865 - 1936). Powered by Wordpress and Genesis Theme Framework.

5

Showcase

http://design4services.com/showcase

You are here: Home. This is where I showcase some of the great service design being done today, in the UK and elsewhere. It’s not intended to promote any given company or organisation, but to demonstrate what good service design looks like. If you would like your work featured here, then please contact. Me and provide a link to the item. Be the first to have your work featured here……! Powered by Wordpress and Genesis Theme Framework.

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iansthoughts.wordpress.com iansthoughts.wordpress.com

Digital isn’t E Gov in better clothes | iansthoughts

https://iansthoughts.wordpress.com/2013/09/22/digital-isnt-e-gov-in-better-clothes

Just another WordPress.com site. Creating digital services. A jump not a journey. Impressing the Victorians and how the modern desktop doesn’t work →. Digital isn’t E Gov in better clothes. September 22, 2013. I read a couple of blogs yesterday that prodded me into blogging action (it’s been a while). Mark Thompson wrote (here). In response to Andrea Di Maios Gartner post (here). There are a lot of us in the UK government working hard to make Digital services a reality and no one,. And I mean no one.

iansthoughts.wordpress.com iansthoughts.wordpress.com

Creating digital services. A jump not a journey | iansthoughts

https://iansthoughts.wordpress.com/2013/01/12/creating-digital-services-a-jump-not-a-journey

Just another WordPress.com site. How digital can boost the economy. Digital isn’t E Gov in better clothes →. Creating digital services. A jump not a journey. January 12, 2013. I don’t yet have a clever answer for the collection of tech that will combine collaboration, video, speech, voice and storage into a package that supports. The interesting question though is how did we (only) get here? DNA I have written before about the dangers of using stuff that ‘works’, limiting our ability to think...Language ...

iansthoughts.wordpress.com iansthoughts.wordpress.com

iansthoughts | Just another WordPress.com site | Page 2

https://iansthoughts.wordpress.com/page/2

Just another WordPress.com site. Newer posts →. More rules, equals less change. Discuss. May 13, 2012. Are we too hard on ourselves as a nation? The challenge for us all, as citizens is to recognise that sometimes good stuff happens and sometimes bad stuff happens. However over-regulation and profound risk aversion to prevent the bad stuff limits the opportunity for the good stuff, which feels like lose-lose? Do we need to loosen up a. Is the fax machine killing innovation in the health service? One way ...

iansthoughts.wordpress.com iansthoughts.wordpress.com

iansthoughts | iansthoughts

https://iansthoughts.wordpress.com/author/iansthoughts

Just another WordPress.com site. Chief Operating Officer at DEFRA, and former council Chief Executive. All views expressed are my own and not formal policy of my employers current or past. Impressing the Victorians and how the modern desktop doesn’t work. January 18, 2014. Is our computer desktop fit for purpose? Digital isn’t E Gov in better clothes. September 22, 2013. Creating digital services. A jump not a journey. January 12, 2013. How digital can boost the economy. December 8, 2012. Having systemat...

iansthoughts.wordpress.com iansthoughts.wordpress.com

Impressing the Victorians and how the modern desktop doesn’t work | iansthoughts

https://iansthoughts.wordpress.com/2014/01/18/impressing-the-victorians-and-how-the-modern-desktop-doesnt-work

Just another WordPress.com site. Digital isn’t E Gov in better clothes. Impressing the Victorians and how the modern desktop doesn’t work. January 18, 2014. Is our computer desktop fit for purpose? A simple question, but one in an agile working world which is increasingly important. My short answer to the question though is ‘no’, it actively hinders things, reinforcing the workplace behaviours and cultures we have comprehensively shown are ineffective. Tray I worked on them and moved them to an. Through ...

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