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experienceinsight.co.uk

Experience Insight | Understand

http://www.experienceinsight.co.uk/understand.html

Innovative scientific research to truly understand experiences. Overall technical improvements in products and services in all commercial sectors has given rise to 'functional equivalence' so the new battleground in differentiation for organisations is the field of customer experience. The rapid advance of knowledge in science about how human brains make decisions means that traditional methods of customer experience research have been superseded. Experience Insight. And maximise sales and profit.

experienceinsight.co.uk

Experience Insight | Visit Us

http://www.experienceinsight.co.uk/visit-us.html

Lily Hill House (in Lily Hill Park). RG12 2RX (postcode for SatNav purposes only). For more information on how to find us please click here. Using science to understand and improve customer experience. Experience Insight 2013 ( 44/0)1344 317948 info@experienceinsight.co.uk.

experienceinsight.co.uk

Experience Insight | About Us

http://www.experienceinsight.co.uk/about-us.html

Using science to optimise customer experience. Science tells us that:. Unconsciously we make decisions. Our expectations alter our experiences. Human brains seek out congruence. This means that just about everything economists thought about how customers make decisions is questionable. Uses a combination of innovative scientific research techniques from neuroscience, psychology, physiology and behavioural economics to truly understand. To enable organisations to consistently deliver optimal experiences.

experienceinsight.co.uk

Experience Insight | Clients

http://www.experienceinsight.co.uk/clients.html

Honda UK: Retail Experience Programme. Have been working with Honda UK and its dealer network since 2004 and, in an industry notoriously resistant to innovation in retail experience, have effected significant improvements in car sales, dealership profitability and customer satisfaction. For more information on the Retail Experience Programme. President and CEO of Honda Motor Co., Ltd. Using science to understand and improve customer experience.

experienceinsight.co.uk

Experience Insight | People

http://www.experienceinsight.co.uk/people.html

Heather’s key responsibility at Experience Insight is to organise the implementation of physical changes within retail environments. With a strong background in manufacturing and project management, Heather has worked closely with a range of clients from various industries helping them to focus on improving efficiency, process redesign, workflow optimisation and supplier relationship development. Retail Experience Account Manager. Retail Experience Programme Manager. Retail Experience Account Director.

experienceinsight.co.uk

Experience Insight | Improve

http://www.experienceinsight.co.uk/improve.html

Is a lethal weapon;. Using science to drive improvements. To devise, test and implement practical recommendations and improvements so that businesses can consistently deliver optimal experiences. Our solutions are designed to meet individual organisational needs using a tailored combination of products and services that focus on the three key elements of any customer experience: people, place. Staff training and coaching programmes. Recruitment and professional development.