In-depth Stripe analytics for SaaS businesses: Cohort Retention, 3 Churn Rates, CLTV's and TCVs. When 10,000 feet overview and trends just aren't enough, FirstOfficer shows WHY your numbers are moving like they are.
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FirstOfficer | firstofficer.io Reviews
https://firstofficer.io
In-depth Stripe analytics for SaaS businesses: Cohort Retention, 3 Churn Rates, CLTV's and TCVs. When 10,000 feet overview and trends just aren't enough, FirstOfficer shows WHY your numbers are moving like they are.
FirstOfficer.io
SaaS Metrics and Analytics. Am I losing high-value customers? Best Practices for Using Stripe API. How to use ARPU. Why do I need 3 Churn Rates? Average Revenue Per User - ARPU. Expansion vs. Upgrade, the Difference. Monthly Recurring Revenue - MRR. My numbers aren't what I expected - Why? Booking of Capacity-Based Charges. How to read the Weekly Email Report. How to read the Annual Report.
FirstOfficer.io
On using data to grow your SaaS business. Here's why You should focus on acquisition, not on churn. JULY 30, 2015 - GET FREE UPDATES OF NEW POSTS HERE. I’m interested in hearing your motivations for focusing on customer acquisition while my churn rate is so high. Wouldn’t it be better to focus on my product, the onboarding and getting people more. Click to continue.]. What is Deferred Revenue and why your startup needs to know it? JULY 2, 2015. When you’re looking for funding, investors may ask about your.
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https://www.firstofficer.io/security
Last revised Aug 5, 2014. It's your financial data, so I'm handling it with care. I've taken reasonable step to protect your data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error free. In particular, email sent to or from FirstOfficer.io may not be secure. Therefore, you should take special care in deciding what information you send via email. Ask questions or report indicents. 3 Ways to Become a B...
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FirstOfficer.io - My numbers aren't what I expected - Why?
http://support.firstofficer.io/answers/metrics-not-like-expected
This article takes 2 minutes to read. My numbers aren't what I expected - Why? To make confident business decisions, you must be confident that your numbers are right. In principle, everything should work out-of-the-box. In practice it's possible that:. You are using unsupported Stripe API features. The calculation rules differ from what you expected. Your business model requires customization to the calculations. Your numbers are right, but customers are doing something unexpected. Most business models ...
FirstOfficer.io - Booking of Capacity-Based Charges
http://support.firstofficer.io/docs/quantity_handling
This article takes 4 minutes to read. Booking of Capacity-Based Charges. This article explains the principles that FirstOfficer.io uses in booking upgrades and downgrades when Stripe quantities are used. FirstOfficer.io books the quantities and their effect is shown in Upgrades and Downgrades View. Visualizes how your MRR changed during the month. The quantities get booked to the same categories than the subscription MRR and they do not affect subscription counts shown in MRR View. Examples of Booking Qu...
FirstOfficer.io - Growth Ceiling
http://support.firstofficer.io/saas-metrics/growth-ceiling
The maximum MRR that the current customer flows can support. It's the point where the MRR from incoming customers matches the MRR lost with the churned customers. Most importantly, at Growth Ceiling your current marketing spend is required just to keep your SaaS from shrinking. Growth Ceiling will help you estimate if your business model is profitable. Factors affecting Growth Ceiling are visualized in MRR Growth View. New MRR / % Net Churn Rate. New Customers / % Churn Rate ) * ARPU. How to use ARPU.
FirstOfficer.io - How to read the Weekly Email Report
http://support.firstofficer.io/docs/weekly-email-report
How to read the Weekly Email Report. When you get it:. Every Sunday, although the reporting weekday is customizable. See how your last week looks in numbers. Follow up trends in monthly metrics. Green = better. Red = worse. Upwards arrow = larger value than previously. Downwards arrow = smaller value than previously. For most metrics, like revenue and MRR, bigger value is better:. For churn rate, smaller value is better:. Metrics from previous 7 days:. And single purchases from the last 7 days. Normalize...
FirstOfficer.io - SaaS Metrics Glossary
http://support.firstofficer.io/saas-metrics/saas-metrics-glossary
Average Contract Length, Average Customer Lifespan. 1 / Customer Churn Rate. When calculating the CLTV. Monthly Subscription Price x 12. But several definitions exist. One approach is to cap CLTV. Average Revenue Per User. In practice this can be anything from Average Revenue per Seat to Average Revenue per Paying Account. For SaaS, it's most often Average MRR per Subscription. Details, usage and formulas: ARPU Cheat Sheet. Or Annual Run Rate. When estimating future ARR for a single month:. People someti...
FirstOfficer.io - Best Practices for Using Stripe API
http://support.firstofficer.io/docs/stripe-api-best-practices
This article takes 3 minutes to read. Best Practices for Using Stripe API. There are some things you shouldn't do with the Stripe API, if you want your analytics to work out-of-the-box. These are valid ways to use the API and some of them are presented in Stripe documentation - but they can break your metrics. In some cases the data can be patched to get the metrics right, but that's always extra effort for you. 1 Don't lose money when refunding prorated subscriptions. Delete/close the old subscription.
FirstOfficer.io - What is Deferred Revenue and why your startup needs to know it?
http://blog.firstofficer.io/articles/what-is-deferred-revenue-and-why
What is Deferred Revenue and why your startup needs to know it? Ago - 5 min read - GET FREE UPDATES OF NEW POSTS HERE. This post has been moved to the Turbine Room blog and you can read it here. Learn SaaS Metrics in Bite-Sized Pieces. Here's why You should focus on acquisition, not on churn.
FirstOfficer.io
http://blog.firstofficer.io/join
I send out a newsletter with actionable tips for growing your business, education about SaaS metrics and announcements of new product features. Get new posts via email:.
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FirstOfficer
Seriously deep stripe analytics,. Dig deeper into your Stripe analytics and. See why your SaaS startup is growing the way it is. Vanity metrics, 10,000 feet overviews and rolling stats will only get you part of the way. Let FirstOfficer deliver the data that really counts. Say goodbye to uncertainty and say hello to your new in-house data analyst. Let me at my data. Not Just Another Stripe Analytics Service. We’re helping startups understand growth, by uncovering data that matters. FirstOfficer doesn't j...
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Welcome to my unique personal website giving a fully comprehensive insight into. Myself taking the standard Curriculum Vitae to a new interactive level. As you navigate around my website you should find all the information you need to. Decide if I would be a suitable candidate to join your organisation as a First Officer. I hope you enjoy the experience and very much look forward to flying with you soon. 8216;Safe, Professional, Reliable and Motivated’.
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