infoworkforceops.blogspot.com
WorkforceOPSThis blog is a place to share customer contact center planning and staffing strategies with other customer contact professionals.
http://infoworkforceops.blogspot.com/
This blog is a place to share customer contact center planning and staffing strategies with other customer contact professionals.
http://infoworkforceops.blogspot.com/
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This blog is a place to share customer contact center planning and staffing strategies with other customer contact professionals.
infoworkforceops.blogspot.com
WorkforceOPS: How to determine FTE requirements?
http://infoworkforceops.blogspot.com/2011/03/how-to-determine-fte-requirements.html
This blog is a place to share customer contact center planning and staffing strategies with other customer contact professionals. Monday, March 21, 2011. How to determine FTE requirements? Many contact center organizations do a very good job of determining FTE (Full Time Equivalents) for their call taking employees but struggle to determine requirements for their off-line work. How are requirements for faxes, e-mails, quality reviews, or mail processing computed? Subscribe to: Post Comments (Atom). Workf...
WorkforceOPS: March 2011
http://infoworkforceops.blogspot.com/2011_03_01_archive.html
This blog is a place to share customer contact center planning and staffing strategies with other customer contact professionals. Monday, March 21, 2011. How to determine FTE requirements? Many contact center organizations do a very good job of determining FTE (Full Time Equivalents) for their call taking employees but struggle to determine requirements for their off-line work. How are requirements for faxes, e-mails, quality reviews, or mail processing computed? Subscribe to: Posts (Atom). WorkforceOPS ...
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WorkforceOPS
This blog is a place to share customer contact center planning and staffing strategies with other customer contact professionals. Monday, March 21, 2011. How to determine FTE requirements? Many contact center organizations do a very good job of determining FTE (Full Time Equivalents) for their call taking employees but struggle to determine requirements for their off-line work. How are requirements for faxes, e-mails, quality reviews, or mail processing computed? Subscribe to: Posts (Atom). WorkforceOPS ...
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TIW Test Blog | Random reflections on information issues
Random reflections on information issues. August 2, 2010. I just tripped over an ad for The Flavour Thesaurus. An alphabetical list of 99 ingredients, which lists the classic flavour matches, and also some less common ones. Examples given include chocolate and chilli (oh yes…), and lobster and vanilla (er, I’d rather eat my lobster straight out of newspaper on the beach at Kaikoura). Tells me that North Shore Libraries holds a copy! Roll on the launch of My Card. Lovely photo, Rodney… Hello Mary! I am in...
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