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Partners | Knowledge Base Software by Safeharbor
http://safeharbor.com/partners-referrals-program
Here are just a few benefits of becoming a Safeharbor Partner:. 30% for each sale or referral. Software that sells itself. Customers quickly appreciate ROI. We supply our resellers and referrers with SaaS demos, videos, images, and tutorials making demoing and learning extremely easy and intuitive. We provide unlimited sales and customer support to ensure nothing but excellent customer service via web, email, and phone 24/7. Our software is SaaS and cloud-based – no IT or installation hassle. Safeharbor ...
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Knowledge System | Article | Safeharbor Knowledge Base Software
http://safeharbor.com/about-us/knowledge-base-articles/knowledge-base-management-systems
Knowledge Base Management Systems. Virtually every department, from sales to customer service, relies on a management system to improve efficiency and facilitate work. A management system in this context describes specific guidelines and procedures for managing company knowledge. It also refers to the technology on which the system is built. The main role of a management system is to keep the department organized and well managed. KB Application vs. KB Management System. Even companies that don’t have la...
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Become a Partner | Knowledge Base Software by Safeharbor
http://safeharbor.com/partners-referrals-program/referral-program
Become a Safeharbor Partner. Please complete the form below to apply for registration as a Safeharbor Partner. Our Partners Program manager will contact you as soon as possible. To learn more about Safeharbor’s Partner Program feel free to e-mail us at partners@safeharbor.com. SharePoint v. KB Applications. Knowledge Base Management Systems. Improving Service with FAQs. Going Social with Knowledgebase. Investing in KB Software. SaaS in the Enterprise Market. Knowledge Base Management Services.
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Internal Knowledge Base | Knowledge Base Software by Safeharbor
http://safeharbor.com/solutions/smartsupport/smartsupport-internal-knowledge-base
SmartSupport Knowledge Base Platform. SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Provide your customers and agents with the best answers while lowering the workload and support costs. Optimize Your Knowledge Base, Maximize ROI. Have your field exper...
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Knowledge Base Solutions | Knowledge Base Software by Safeharbor
http://safeharbor.com/solutions
Across the board we find that customers face the same challenges in managing customer support systems and contact centers. Outdated and hard to find information and uninformed customer representatives result in poor customer service and frustrated customers. Safeharbor has an extensive line of tools and services to help you solve these challenges:. Knowledge Base and Forums Software. Safeharbor has been providing Knowledge Management Services. Content creation & testing. Analysis & reporting. Safeharbor ...
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About Us | Knowledge Base Software by Safeharbor
http://safeharbor.com/about-us
Safeharbor Knowledge Solutions, now part of Enghouse Interactive. Safeharbor has been a leading developer of knowledge base software applications and knowledge management solutions for over 15 years. Determined to help enterprises and public sector companies deliver the most comprehensive web self-help service, Safeharbor leverages knowledge to improve customer service. In September 2013, Safeharbor was acquired by Enghouse Interactive. SmartSupport: Knowledge Base and Community Forums. Assistance to com...
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Template Gallery | Knowledge Base Software by Safeharbor
http://safeharbor.com/solutions/smartsupport/template-gallery
SmartSupport Knowledge Base Platform. Knowledge Base and Forum Templates. SmartSupport lets you create a seamless user experience with simple knowledge base and forum site customization. Select and customize a theme from our selection of beautiful templates. Match the look and feel of your brand and streamline the customer experience! SmartSupport Knowledge Base Templates. Create a beautiful SmartSupport knowledge base site in record time! SmartSupport offers endless design possibilities. Developer of wo...
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Unified Knowledge Base and Community Forums Platform | Knowledge Base Software by Safeharbor
http://safeharbor.com/solutions/smartsupport/unified-kb-and-forums-platform
SmartSupport Knowledge Base Platform. Unified Knowledge Base and Forums Platform. Why rely on email to answer the same customer questions multiple times or divide your resources between a forum and a knowledge base? By merging traditional forums with a powerful knowledge base engine, SmartSupport delivers a sophisticated and unique approach to knowledge management. Have customers help each other by building a community. Capture, refine and reuse knowledge. Community software provides valuable insight int...
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Community Forums | Knowledge Base Software by Safeharbor
http://safeharbor.com/solutions/smartsupport/community-forums
SmartSupport Knowledge Base Platform. Equip your site with powerful forums management tools for delivering exceptional customer support. SmartSupport is full of useful features that make running a community forum extremely easy. Realize the Value of Shared Knowledge. Don’t let knowledge get trapped in emails. New knowledge is always being created as customer issues are resolved. Share valuable answers in the community forum and eliminate support case redundancies. Intuitive and Highly Customizable. A qui...
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SharePoint v. KB | Article | Safeharbor Knowledge Base Software
http://safeharbor.com/about-us/knowledge-base-articles/building-a-knowledge-base-with-sharepoint
SharePoint vs. Knowledge Base Software. Organizations looking to develop a knowledge base will often turn to SharePoint instead of trying a specialized solution. This decision stems from overestimating SharePoint’s capabilities and finding the move to a new solution inconvenient. However, using SharePoint to build a knowledge base is not a good approach. Building a Knowledge Base with SharePoint is Difficult. Share Point is Collaborative Software. Document Management vs. Knowledge Management. A knowledge...