customer-service-experience.blogspot.com
The customer service experience: Employee attitude can create a stellar customer experience
http://customer-service-experience.blogspot.com/2015/03/employee-attitude-can-create-stellar.html
The customer service experience. Organisations in the private and public sector face a constant challenge: to meet - and exceed - the demands of their customers, whilst improving business efficiency and controlling cost. What does this feel like for the customer? What happens when organisations get it right - or very, very wrong? This blog shares some of my thinking, advice and experience in some of the best, and worst, in customer service delivery. Thursday, 26 March 2015. 8221; of our organisation.
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