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Matters of Service | Focusing on your company's results, not the machinery behind it.

Focusing on your company's results, not the machinery behind it. Phone calls won’t cut it: customer service in an online age. August 21, 2014. I have been doing sales in the contact center industry for over 20 years now, and a lot has changed since I first started out. I come from an era of ensuring customer service excellence via phone calls and self-service. Now we’re keeping our customers happy via online communication. In performance and customer service for 14 years in a row. These companies man...

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Matters of Service | Focusing on your company's results, not the machinery behind it. | mattersofservice.com Reviews

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Focusing on your company's results, not the machinery behind it. Phone calls won’t cut it: customer service in an online age. August 21, 2014. I have been doing sales in the contact center industry for over 20 years now, and a lot has changed since I first started out. I come from an era of ensuring customer service excellence via phone calls and self-service. Now we’re keeping our customers happy via online communication. In performance and customer service for 14 years in a row. These companies man...

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Matters of Service | Focusing on your company's results, not the machinery behind it. | mattersofservice.com Reviews

https://mattersofservice.com

Focusing on your company's results, not the machinery behind it. Phone calls won’t cut it: customer service in an online age. August 21, 2014. I have been doing sales in the contact center industry for over 20 years now, and a lot has changed since I first started out. I come from an era of ensuring customer service excellence via phone calls and self-service. Now we’re keeping our customers happy via online communication. In performance and customer service for 14 years in a row. These companies man...

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mattersofservice.com

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Are Post Call Surveys a Thing of the Past | Matters of Service

http://mattersofservice.com/uncategorized/are-post-call-surveys-a-thing-of-the-past

Focusing on your company's results, not the machinery behind it. Are Post Call Surveys a Thing of the Past. How quickly things can change. What was once a staple of customer experience metrics is fast becoming a dinosaur. Contact centers today are realizing that stored recordings are like looking for a needle in a haystack and that they quickly lose their relevance after 24 hours. What if you could sit on all of your calls and listen to both sides of the conversation? Interactive Intelligence interviewed...

2

what customers want | Matters of Service

http://mattersofservice.com/tag/what-customers-want

Focusing on your company's results, not the machinery behind it. Tag Archives: what customers want. Fast Service Preferred Over Good Service – Really? June 16, 2014. I encourage you to check out this new study hosted by Interactive Intelligence and performed by Actionable Intelligence that sheds new light on the rapid changes we are experiencing in the world of customer service. My favorite finding so far – customers prefer fast service over good service! Stay up-to-date with all your service needs.

3

Think you have your head around social media? Think again! | Matters of Service

http://mattersofservice.com/uncategorized/think-you-have-your-head-around-social-media-think-again

Focusing on your company's results, not the machinery behind it. Think you have your head around social media? July 17, 2014. My thoughts on “The NOW Revolution:. 7 Shifts to Make Your Business Faster, Smarter and More Social”. Perhaps thinking I knew the answer in advance, I recently posed the question “What keeps you up at night? 8221; to a contact center executive before one of our meetings. To my surprise he answered “easy…social media! 8220;Social media can be the canary in the coal mine, your early...

4

Customer Excellence | Matters of Service

http://mattersofservice.com/tag/customer-excellence

Focusing on your company's results, not the machinery behind it. Tag Archives: Customer Excellence. Think you have your head around social media? July 17, 2014. My thoughts on “The NOW Revolution:. 7 Shifts to Make Your Business Faster, Smarter and More Social”. Perhaps thinking I knew the answer in advance, I recently posed the question “What keeps you up at night? 8221; to a contact center executive before one of our meetings. To my surprise he answered “easy…social media! 8220;Social media can be the ...

5

Fast Service Preferred Over Good Service – Really? | Matters of Service

http://mattersofservice.com/uncategorized/fast-service-preferred-over-good-service-really

Focusing on your company's results, not the machinery behind it. Fast Service Preferred Over Good Service – Really? June 16, 2014. I encourage you to check out this new study hosted by Interactive Intelligence and performed by Actionable Intelligence that sheds new light on the rapid changes we are experiencing in the world of customer service. My favorite finding so far – customers prefer fast service over good service! Follow-up Is as Important as First Call Resolve. Leave a Reply Cancel reply.

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Matters of Service | Focusing on your company's results, not the machinery behind it.

Focusing on your company's results, not the machinery behind it. Phone calls won’t cut it: customer service in an online age. August 21, 2014. I have been doing sales in the contact center industry for over 20 years now, and a lot has changed since I first started out. I come from an era of ensuring customer service excellence via phone calls and self-service. Now we’re keeping our customers happy via online communication. In performance and customer service for 14 years in a row. These companies man...

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