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Radic Solutions « IT Consulting : ITIL, Coaching, Customer Service and More

We are revising our strategy and this page will be updated shortly! Newsletters and blog posts. ITIL V3 2011 : Strategy Management for IT Services. November 26, 2012. ITIL V3 2011 Changes. November 23, 2012. Understanding Key Performance Indicators (KPI). June 20, 2012.

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Radic Solutions « IT Consulting : ITIL, Coaching, Customer Service and More | radicsolutions.com Reviews

https://radicsolutions.com

We are revising our strategy and this page will be updated shortly! Newsletters and blog posts. ITIL V3 2011 : Strategy Management for IT Services. November 26, 2012. ITIL V3 2011 Changes. November 23, 2012. Understanding Key Performance Indicators (KPI). June 20, 2012.

INTERNAL PAGES

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Products « Radic Solutions

http://radicsolutions.com/products

Features of this product: – Current version V1 –. Features of this product: – Current version – V1. Features of this product: – Current version – V1.

2

ITIL V3 2011 Changes « Radic Solutions

http://radicsolutions.com/it-service-management/itil-v3-2011-changes

ITIL V3 2011 Changes. ITIL V3 2011 Changes. Written by Abhinav Kaiser. ITIL V3 2011 contains 5 phases – service strategy, service design, service transition, service support and continual service improvement. Twenty five processes make the new ITIL V3 2011 across the five phases. Below are the changes that are effected in ITIL V3 2011 from ITIL V3 which came out in 2007. The changes are not major, but it is worth taking note of to be fully prepared for consultation queries and interviews. Newsletters and...

3

Understanding Key Performance Indicators (KPI) « Radic Solutions

http://radicsolutions.com/it-service-management/understanding-key-performance-indicators-kpi

Understanding Key Performance Indicators (KPI). Understanding Key Performance Indicators (KPI). Written by Abhinav Kaiser. Key Performance Indicators, popularly abbreviated as KPI. Is a key component to measure success in all fields. Simply put, they define the measure and the trends that make or break the output of a process or a project. As the name states, they are performance indicators, they indicate whether the performance is on the expected lines or going down south. How not to define a KPI? Remem...

4

ITIL V3 2011 : Strategy Management for IT Services « Radic Solutions

http://radicsolutions.com/it-service-management/itil-v3-2011-strategy-management-for-it-services

ITIL V3 2011 : Strategy Management for IT Services. ITIL V3 2011 : Strategy Management for IT Services. Written by Abhinav Kaiser. One of the new processes that is formally added in ITIL V3 2011. Is the Strategy Management for IT Services (SMITS). In effect, this process had always existed, but not compartmentalized as a full blown process. What can trigger this process? No IT organization can afford to stay stagnant, their goals change every quarter, and it changes with new business opportunities. T...

5

Services « Radic Solutions

http://radicsolutions.com/services

Newsletters and blog posts. ITIL V3 2011 : Strategy Management for IT Services. November 26, 2012. ITIL V3 2011 Changes. November 23, 2012. Understanding Key Performance Indicators (KPI). June 20, 2012.

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Radic Solutions « IT Consulting : ITIL, Coaching, Customer Service and More

We are revising our strategy and this page will be updated shortly! Newsletters and blog posts. ITIL V3 2011 : Strategy Management for IT Services. November 26, 2012. ITIL V3 2011 Changes. November 23, 2012. Understanding Key Performance Indicators (KPI). June 20, 2012.

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