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Managing the Employee-Customer encounter. It’s a known fact that happy employees lead to happy customers. Management gurus and industry leaders all seem to advocate this fact. Still we find very few companies living this value. Often disgruntled employees are found delivering dis-satisfactory services to their customers across: restaurants, retail malls, airlines, etc. There is seem to be no one there keeping a tab of ongoing connection between employee feelings and its impact on customer experiences.

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Home - Rajat Chawla | rajatchawla.net Reviews

https://rajatchawla.net

Managing the Employee-Customer encounter. It’s a known fact that happy employees lead to happy customers. Management gurus and industry leaders all seem to advocate this fact. Still we find very few companies living this value. Often disgruntled employees are found delivering dis-satisfactory services to their customers across: restaurants, retail malls, airlines, etc. There is seem to be no one there keeping a tab of ongoing connection between employee feelings and its impact on customer experiences.

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1

It's time to Accumulate the New Gold ! -

http://www.rajatchawla.net/2015/08/for-better-future-accumulate-the-new-gold

It’s time to Accumulate the New Gold! I recently happen to attend a Big Data analytics program from Coursera. In one of the sessions out of curiosity I asked the experienced trainer his sense of the future trends in the fast changing world. He thoughtfully replied “I can’t predict, its moving too fast, technology of today is gets obsolete the next day.” “But one thing is clear” he added “data is the new gold – future belong to those who own the data.”. Those who want to make a fortune might need to accum...

2

Category Digital Customer Analytics Archives -

http://www.rajatchawla.net/category/customer-analytics

It’s time to Accumulate the New Gold! I recently happen to attend a Big Data analytics program from Coursera. In one of the sessions out of curiosity I asked the experienced trainer his sense of the future trends in the fast changing world. He thoughtfully replied “I can’t predict, its moving too fast, technology of today is gets obsolete the next day.” “But one thing is clear” he added “data is the new gold – future belong to those who own the data.”. Read More ›. Winning the World Cup with Analytics.

3

Digital World needs more engaged people -

http://www.rajatchawla.net/2015/08/new-digital-world-needs-more-engaged-people-to-deliver-superior-experiences

Digital World needs more engaged people. IDC’s recent Experience Survey 2015 stated -. The ability to link both employee and customer experiences together in order to deliver a holistic view of digital and social transformation is at the epicenter of competitive differentiation. The speed of change is fast and overwhelming for the organisations and its people to cope up. The need for more engaged workforce has never been greater in the world. He regularly shares his insights on:. You are welcome to subsc...

4

Winning the World Cup with Analytics -

http://www.rajatchawla.net/2015/03/you-can-win-the-cricket-world-cup-if

Winning the World Cup with Analytics. During this Cricket World Cup 2015 we have seen an active use of Analytics and Data Visualization. Teams used Data Analytics to study their own competition and develop winning Strategies for the game. Players got a smart analytical view of their own strengths and weaknesses. Even today’s win of the world cup by Australia had a significant use of Analytics to prep and strategize them for the game. Http:/ www.firstpost.com/business/analytics-helps-make-better-p...To an...

5

Managing the Employee-Customer encounter -

http://www.rajatchawla.net/2015/08/managing-the-employee-customer-encounter

Managing the Employee-Customer encounter. It’s a known fact that happy employees lead to happy customers. Management gurus and industry leaders all seem to advocate this fact. Still we find very few companies living this value. Often disgruntled employees are found delivering dis-satisfactory services to their customers across: restaurants, retail malls, airlines, etc. There seem to be no one there keeping a tab of ongoing connection between employee feelings and its impact on customer experiences. Appre...

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rajatchawla.net rajatchawla.net

Home - Rajat Chawla

Managing the Employee-Customer encounter. It’s a known fact that happy employees lead to happy customers. Management gurus and industry leaders all seem to advocate this fact. Still we find very few companies living this value. Often disgruntled employees are found delivering dis-satisfactory services to their customers across: restaurants, retail malls, airlines, etc. There is seem to be no one there keeping a tab of ongoing connection between employee feelings and its impact on customer experiences.

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