splmodel4service.blogspot.com

Model for Service

Friday, May 8, 2009. So thanks to the crack team of Amy Calhoun and Beth Blood, we've started rolling out the Model for Service orientations system-wide. Drafts of goals are due two weeks after the orientation meeting, so the drafts are starting to come in. And I have to say, we are seeing some wonderfully creative things! Without naming names, I'd like to share a few that stood out:. All staff will provide basic customer service. Staff will empower customers to help themselves. Labels: Model for Service.

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Model for Service | splmodel4service.blogspot.com Reviews

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Friday, May 8, 2009. So thanks to the crack team of Amy Calhoun and Beth Blood, we've started rolling out the Model for Service orientations system-wide. Drafts of goals are due two weeks after the orientation meeting, so the drafts are starting to come in. And I have to say, we are seeing some wonderfully creative things! Without naming names, I'd like to share a few that stood out:. All staff will provide basic customer service. Staff will empower customers to help themselves. Labels: Model for Service.

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Model for Service | splmodel4service.blogspot.com Reviews

https://splmodel4service.blogspot.com

Friday, May 8, 2009. So thanks to the crack team of Amy Calhoun and Beth Blood, we've started rolling out the Model for Service orientations system-wide. Drafts of goals are due two weeks after the orientation meeting, so the drafts are starting to come in. And I have to say, we are seeing some wonderfully creative things! Without naming names, I'd like to share a few that stood out:. All staff will provide basic customer service. Staff will empower customers to help themselves. Labels: Model for Service.

INTERNAL PAGES

splmodel4service.blogspot.com

1

Model for Service: Three Great Training Opportunities!

http://splmodel4service.blogspot.com/2009/04/three-great-training-opportunities.html

Tuesday, April 28, 2009. Three Great Training Opportunities! We have just received news of three training opportunities in May and June that will tie in beautifully with our Model of Service goals. All three are popular and practical InfoPeople workshops - sponsored by the Mountain Valley Library System. The best part is that the workshops are free. For SPL staff as we are members of MVLS. The classes are as follows:. Reference Interview Skills for Public Library Staff. Subscribe to: Post Comments (Atom).

2

Model for Service: April 2009

http://splmodel4service.blogspot.com/2009_04_01_archive.html

Tuesday, April 28, 2009. Three Great Training Opportunities! We have just received news of three training opportunities in May and June that will tie in beautifully with our Model of Service goals. All three are popular and practical InfoPeople workshops - sponsored by the Mountain Valley Library System. The best part is that the workshops are free. For SPL staff as we are members of MVLS. The classes are as follows:. Reference Interview Skills for Public Library Staff. Friday, April 17, 2009. Libraries ...

3

Model for Service: March 2009

http://splmodel4service.blogspot.com/2009_03_01_archive.html

Thursday, March 26, 2009. This blog exists to share information on the Model for Service and how it is and isn't working. Feel free to toot your own (or your branch) horn, ask questions, or offer advice. Thanks for stopping by! Subscribe to: Posts (Atom). Libraries and Librarians – a flickr pool. Show It Off: Techniques for Increasing Circulation. Roving Librarians; the M.A.P.H.A.T. Guide to Roving: An Essential Service for Library 2.0 -. Customer Service in a Self-Check World.

4

Model for Service: Welcome!

http://splmodel4service.blogspot.com/2009/03/welcome.html

Thursday, March 26, 2009. This blog exists to share information on the Model for Service and how it is and isn't working. Feel free to toot your own (or your branch) horn, ask questions, or offer advice. Thanks for stopping by! Subscribe to: Post Comments (Atom). Libraries and Librarians – a flickr pool. Show It Off: Techniques for Increasing Circulation. Roving Librarians; the M.A.P.H.A.T. Guide to Roving: An Essential Service for Library 2.0 -. Customer Service in a Self-Check World.

5

Model for Service: Goals!

http://splmodel4service.blogspot.com/2009/05/goals.html

Friday, May 8, 2009. So thanks to the crack team of Amy Calhoun and Beth Blood, we've started rolling out the Model for Service orientations system-wide. Drafts of goals are due two weeks after the orientation meeting, so the drafts are starting to come in. And I have to say, we are seeing some wonderfully creative things! Without naming names, I'd like to share a few that stood out:. All staff will provide basic customer service. Staff will empower customers to help themselves. Labels: Model for Service.

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bibliomass.blogspot.com

BiblioMass: Monday

http://bibliomass.blogspot.com/2009/07/monday.html

Starting with 27 Things, building in to something more. Monday, July 27, 2009. OK, so here's today. I don't have times written down, but things are in generally chronological order. Skim e-mail, feed reader, twitter, facebook. Check voicemail, make list of call-backs (many branches aren't open on Monday, so most calls need to wait until tomorrow). Touch base with my office-mates (there are 6 of us in a large space - 4 Managers, a Digital Services Librarian, and an Administrative Assistant). Discuss the m...

bibliomass.blogspot.com

BiblioMass: August 2009

http://bibliomass.blogspot.com/2009_08_01_archive.html

Starting with 27 Things, building in to something more. Wednesday, August 12, 2009. So, 27 things, done and dusted. I was most excited to see what libraries are doing to put their virtual collections out where people already are. When the Library of Congress shows up in your flickr photo search, you've accessed a public resource - maybe even by accident. I love that. And I'm. To hear that, as part of an upcoming digitization project, the Sacramento Room. And we're looking to review sites like yelp.

bibliomass.blogspot.com

BiblioMass: July 2008

http://bibliomass.blogspot.com/2008_07_01_archive.html

Starting with 27 Things, building in to something more. Monday, July 28, 2008. Well, this morning I tried playing a little with podcasts. I already download/collect/amass (what ever is the verb for this? A bunch of podcasts, mostly BBC Radio 4 shows I got addicted to while living in the UK. I used to [verb] these on GoogleReader, now I mostly [verb] them on iTunes. To my iTunes feeds. Thursday, July 24, 2008. And now I'm off to add some of you to my reader! Tuesday, July 22, 2008. This is a practice post...

bibliomass.blogspot.com

BiblioMass: February 2012

http://bibliomass.blogspot.com/2012_02_01_archive.html

Starting with 27 Things, building in to something more. Tuesday, February 21, 2012. Book review: Princess Recovery. Princess Recovery: A Parent's Guide to Raising a Daughter Who Can Create Her Own Happily Ever After. Jennifer L. Harstein, PsyD. There's no doubt that the the princess industry, that marketing and cultural juggernaut that includes Barbie, Disney and now even LEGO, is potentially destructive to our children. There is lots to like here - this title is extremely accessible,.

bibliomass.blogspot.com

BiblioMass: August 2008

http://bibliomass.blogspot.com/2008_08_01_archive.html

Starting with 27 Things, building in to something more. Thursday, August 14, 2008. Too good not to share:. Running from here to there today, but this was just too good not to share:. This is what 2.0 means. Source: http:/ indexed.blogspot.com/. Tuesday, August 12, 2008. Thing 6 - Flickr Mashups. But given my current job responsibilities, there are only so many READ posters I can justify printing out on our expensive. Color copier, particularly since they feature my kid. Though she. Tuesday, August 5, 2008.

bibliomass.blogspot.com

BiblioMass: May 2009

http://bibliomass.blogspot.com/2009_05_01_archive.html

Starting with 27 Things, building in to something more. Sunday, May 24, 2009. Originally uploaded by sdentan. Stella turned three on Saturday. She got pretty ill Thursday night, so Saturday's picnic in the park was cancelled. She was feeling better by Saturday, so Sunday morning she and I whipped up a strawberry cake (from scratch, even). Devoted grandparents came up for lunch, cake, and the requisite explosion of gift wrap. Wednesday, May 20, 2009. I headed over to SACWIKI. Monday, May 18, 2009. Good th...

bibliomass.blogspot.com

BiblioMass: Outsourcing collection development

http://bibliomass.blogspot.com/2009/07/outsourcing-collection-development.html

Starting with 27 Things, building in to something more. Wednesday, July 22, 2009. Another report from ALA. Please note, my notes/thoughts/asides/etc. do not reflect policy directions, management fait accompli, or anything else. They're just my thoughts. UNLV and PHX public, with their CDV partner vendors. I'm concentrating on the PHX experience here. Weeding and collection analysis. Important and often overlooked CDV jobs). Experience is showing vendors do a good job, even naysayers are starting to see t...

bibliomass.blogspot.com

BiblioMass: The 27th thing

http://bibliomass.blogspot.com/2009/08/27th-thing.html

Starting with 27 Things, building in to something more. Wednesday, August 12, 2009. So, 27 things, done and dusted. I was most excited to see what libraries are doing to put their virtual collections out where people already are. When the Library of Congress shows up in your flickr photo search, you've accessed a public resource - maybe even by accident. I love that. And I'm. To hear that, as part of an upcoming digitization project, the Sacramento Room. And we're looking to review sites like yelp. Your ...

bibliomass.blogspot.com

BiblioMass: April 2009

http://bibliomass.blogspot.com/2009_04_01_archive.html

Starting with 27 Things, building in to something more. Wednesday, April 29, 2009. Inspired by Civillibrarian ("inspired" sounds so much better than "copying", don't you think? I took a look at Earth Album,. A mashup that smooshes flickr and Google maps. Behold, Sarah's guided tour to Cambridge:. The campus where I lived for 4 years. I walked to work this. Way, and worked here. As a University library clerk. I ate lunch here. And spent too long here. And now I'm feeling a little homesick. Which is the po...

bibliomass.blogspot.com

BiblioMass: Book review: Princess Recovery

http://bibliomass.blogspot.com/2012/02/book-review-princess-recovery.html

Starting with 27 Things, building in to something more. Tuesday, February 21, 2012. Book review: Princess Recovery. Princess Recovery: A Parent's Guide to Raising a Daughter Who Can Create Her Own Happily Ever After. Jennifer L. Harstein, PsyD. There's no doubt that the the princess industry, that marketing and cultural juggernaut that includes Barbie, Disney and now even LEGO, is potentially destructive to our children. There is lots to like here - this title is extremely accessible,.

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Model for Service

Friday, May 8, 2009. So thanks to the crack team of Amy Calhoun and Beth Blood, we've started rolling out the Model for Service orientations system-wide. Drafts of goals are due two weeks after the orientation meeting, so the drafts are starting to come in. And I have to say, we are seeing some wonderfully creative things! Without naming names, I'd like to share a few that stood out:. All staff will provide basic customer service. Staff will empower customers to help themselves. Labels: Model for Service.

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