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Home - Irrevo Best Practices | success.irrevo.com Reviews

https://success.irrevo.com

Skip to main content. Go back to previous article. Our knowledge strategists, project managers, and knowledge engineers share insights from nearly 500 years of collective experience in designing award-winning customer support experiences.

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Digital Governance - Irrevo Best Practices

http://success.irrevo.com/Digital_Governance

Skip to main content. Go back to previous article. 04:02, 21 Apr 2016. Establishing a project team. You need a team of detail-oriented people to successfully perform a content migration. Standards provide the framework that governs your content and communications. Goal-setting for a knowledge program. Every team needs to know what success looks like. Identifying stakeholder and resource requirements. Scoping the project roadmap. Establishing a project team. There are no recommended articles.

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Content Standards - Irrevo Best Practices

http://success.irrevo.com/Content_Standards

Skip to main content. Go back to previous article. 03:55, 21 Apr 2016. It is a way to categorize your knowledge base content and make it easy for your users to find what they need. Without a classification system, valuable knowledge gets lost and can be difficult to access. A Style Guide is one of the most important keys to ensuring your internal and external content is written with a unified voice. Identifying the most valuable content to migrate. There are no recommended articles. This page has no tags.

3

Planning & Innovation - Irrevo Best Practices

http://success.irrevo.com/Planning_Innovation

Skip to main content. Go back to previous article. 03:56, 21 Apr 2016. Content migration team roles. An example of a project team structure for an enterprise-wide project. Creating functional design documents. Depending on the scope of your project, there could be separate documents for each screen or window in a knowledge management application, or it could be as simple as one document that covers the entire knowledge management process. Group Exercise: Assessing a customer experience.

4

Optimization - Irrevo Best Practices

http://success.irrevo.com/Optimization

Skip to main content. Go back to previous article. 03:55, 21 Apr 2016. Creating a Knowledge Management Success Dashboard. A balanced scorecard helps prove the success of your knowledge program. Organizing and consolidating knowledge. Organizing and consolidating knowledge that is scattered across multiple locations into one location is the key to creating a cohesive knowledge base. Increasing self service adoption. Tips for bringing more customers to your self-service site. This page has no tags.

5

Content Migration - Irrevo Best Practices

http://success.irrevo.com/Content_Migration

Skip to main content. Go back to previous article. 08:36, 21 Apr 2016. Knowledge trends that drive migrations. Many knowledge management programs are struggling to adapt to the trends facing them with their legacy tools. An overview of our tried-and-true content migration strategy. Creating content migration test plans. A testing phase gives you the information you need to fine tune your processes. Knowledge base pilot testing. Manual migration or automated migration: Which is right for you?

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Irrevo - We provide clear paths to better answers

http://www.irrevo.com/default.aspx

We create award-winning customer support experiences. These days, delivering customer support that creates happy and loyal customers is one of the most critical challenges companies face. But getting it right can be a daunting process that involves building complex knowledge management programs, organizing cross-department collaboration, and mastering new technologies. Irrevo makes it easy. Check out our Services. Read about our Team. Get a free knowledge program analysis. Check out our white papers.

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Irrevo White Papers on Knowledge Management Best Practices

http://www.irrevo.com//whitepaper

Informative guides from Irrevo and our partners. How to Lead a Successful Content Migration. Part 1: Defining Goals and Building the Team. Written by Irrevo and Eventus. In Part 1, we'll cover the important 2016 trends impacting knowledge management and help you build your plan and the team you need to go the distance. Part 2: Requirements, Roadmap, and Resources. Part 3: Design and Test. How to Build a Knowledge Management Transformation Plan that Wins Executive Support. Written by Irrevo and Inbenta.

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Irrevo - We provide clear paths to better answers

http://www.irrevo.com/company.aspx

When it comes to creating thoroughly remarkable customer support experiences, few people in the world are as qualified as these individuals. This is a fact we know from experience since we spent the last 12 years bringing them together. With the Irrevo Team by your side, you have the full spectrum of expertise you need to plan, build, launch, and sustain an industry-leading customer support program. Knowledge Experts The people that exceed client expectations. Alan has experience in a number of industrie...

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Irrevo - We provide clear paths to better answers

http://www.irrevo.com/services.aspx

Great customer support is a journey, not a destination. Every KM program needs a clear path to success. Irrevo's KM Path™ methodology is designed to help you plan, build, launch, and optimize the support program your customers will love. Whether you're transforming an existing knowledge ecosystem or building it from scratch, our expert knowledge strategists, analysts, content creators, and subject matter experts can help you every step of the way. Start your free analysis. Irrevo's KM Path methodology.

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Irrevo Customer Success Webinars

http://www.irrevo.com//webinar

Great discussions are happening in our industry. Get Back on Track with KCS℠. Presented by Irrevo, Salesforce, Eventus, and Sage. We'll introduce Irrevo's KM Path™ methodology and discuss how you can use this framework to ignite change, no matter where your organization is in their KCS implementation. Making Your Support Content Work Harder for You. Presented by Irrevo and DB Kay and Associates. The 5 Biggest KM Transformation Challenges You'll Face. Presented by Irrevo and Oracle. We brought together a ...

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Home - Irrevo Best Practices

Skip to main content. Go back to previous article. Our knowledge strategists, project managers, and knowledge engineers share insights from nearly 500 years of collective experience in designing award-winning customer support experiences.

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