theblackchairsoftware.com

Blackchair Ltd

Blackchair is a consultancy providing expertise in contact centres, IT security and configuration management. We help companies to expand easily, by providing experts and software solutions to analyse, de-risk, manage, secure and stabilise their IT and contact centre environments. How we add value. We can make a real difference to your business through:. Reduced Risk of Operation Failure. Effective use of Staffing Levels. Increasing your service levels at current investment levels. Business and Technical...

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ja●●●●●●●●@theblackchair.com

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Jason Owen

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ja●●●●●●●●@theblackchair.com

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Blackchair Ltd | theblackchairsoftware.com Reviews

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Blackchair is a consultancy providing expertise in contact centres, IT security and configuration management. We help companies to expand easily, by providing experts and software solutions to analyse, de-risk, manage, secure and stabilise their IT and contact centre environments. How we add value. We can make a real difference to your business through:. Reduced Risk of Operation Failure. Effective use of Staffing Levels. Increasing your service levels at current investment levels. Business and Technical...

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1 close x

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3 technology asset capabilities/usage

4 better communication routing

5 accurate reporting

6 knowledge management

7 dependable security

8 asset lifecycle management

9 our specialist services

10 contact centre consultancy

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Blackchair Ltd | theblackchairsoftware.com Reviews

https://theblackchairsoftware.com

Blackchair is a consultancy providing expertise in contact centres, IT security and configuration management. We help companies to expand easily, by providing experts and software solutions to analyse, de-risk, manage, secure and stabilise their IT and contact centre environments. How we add value. We can make a real difference to your business through:. Reduced Risk of Operation Failure. Effective use of Staffing Levels. Increasing your service levels at current investment levels. Business and Technical...

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theblackchairsoftware.com

1

Centralized Documentation - Blackchair Spotlight

http://www.theblackchairsoftware.com/spotlight/centralized-documentation

Using Spotlights built-in document management tools, your organisation can benefit from a single location for all of your mission critical information. From release notes, to trouble tickets, to email authorisations and intranet links, Spotlight can ensure that your team can review and audit change, whilst reviewing supporting documentation at the same time. Get in touch with us to know more. Abbey House, 1650 Arlington Business Park, Theale, Reading, Berkshire, RG7 4SA. 44 845 456 6751.

2

Consultancy - Blackchair Spotlight

http://www.theblackchairsoftware.com/consultancy

There are times where a business needs to accelerate a process, or ensure that it is risk or error free. Perhaps you’re embarking on a new venture, where your business has little “on the ground” experience. Maybe you’re simply looking for someone to validate your thinking, or to help support a strategic decision you’re about to make. At Blackchair we are experts in our field and our professionals deliver excellence, through extensive knowledge, expertise and experience. Programme and Project Management.

3

WFM - Blackchair Spotlight

http://www.theblackchairsoftware.com/wfm

The challenges facing contact centre management are diverse – service levels, cost management and staff motivation to name just a few. Blackchair consultants can help you maximise the use of your workforce optimisation tools to meet these challenges and achieve your business and operational goals. Services that we have delivered include:. Business Case/Return On Investment Investigation. Scoping and Functional Designs. Operational Process Analysis and Documentation. Health Check existing systems.

4

blackchair Secure Consultancy

http://www.theblackchairsoftware.com/system-security

Anti-virus and Security Device Management. Blackchair Secure Consultancy provides comprehensive advice and solutions for sensitive and secure environments. From Financial Institutes to secure Government Departments, we bring our wealth of experience in providing you with the right solution. All our staff are DV cleared and have successfully worked in multiple locations having vast and complex knowledge. Some areas of expertise are shown below:. Decrease TCO for High Security Environments. By applying a s...

5

Training - Blackchair Spotlight

http://www.theblackchairsoftware.com/training

Blackchair can provide solutions to all your Voice, Data and Contact Centre Product training needs delivered by way of onsite classroom training, e-learning courses or a combination of both. We offer training solutions for most Contact centre products as well as our own change management solution – Spotlight. Onsite classroom training courses combine traditional lecture material with software examples and interactive exercises that test and reinforce and improve knowledge retention. Our E-Learning course...

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Our change, configuration and release management tools will help you mature your operational process, saving money and reducing risk. Established in June 2005 and privately owned, our business has grown on the quality of our work and trading values. We are a trusted, dependable and a meticulous service provider, with a proud reputation for delivering successfully on behalf of our clients. We are Solution Providers. Config change brings down #NYSE. They should have had Spotlight! Written about 6 weeks ago.

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theblackchairsoftware.com

Blackchair Ltd

Blackchair is a consultancy providing expertise in contact centres, IT security and configuration management. We help companies to expand easily, by providing experts and software solutions to analyse, de-risk, manage, secure and stabilise their IT and contact centre environments. How we add value. We can make a real difference to your business through:. Reduced Risk of Operation Failure. Effective use of Staffing Levels. Increasing your service levels at current investment levels. Business and Technical...

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