timothyjrhill.blogspot.com

Being a Customer

Tuesday, 17 March 2015. Lloyds Bank survey fail. I spoke to Lloyds Bank yesterday. Today they send me an SMS:. Hello, as a valued Lloyds customer, your feedback matters to us. We have 5 quick questions, so you can tell us about your experience. Setting aside the two redundant commas and the use of a numeric '5' rather than the word 'five', as convention should dictate, I really object to the nature of this. Why? All your ignorant management deserves is a slap in the face with a wet fish. Send out emails ...

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Tuesday, 17 March 2015. Lloyds Bank survey fail. I spoke to Lloyds Bank yesterday. Today they send me an SMS:. Hello, as a valued Lloyds customer, your feedback matters to us. We have 5 quick questions, so you can tell us about your experience. Setting aside the two redundant commas and the use of a numeric '5' rather than the word 'five', as convention should dictate, I really object to the nature of this. Why? All your ignorant management deserves is a slap in the face with a wet fish. Send out emails ...

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Being a Customer | timothyjrhill.blogspot.com Reviews

https://timothyjrhill.blogspot.com

Tuesday, 17 March 2015. Lloyds Bank survey fail. I spoke to Lloyds Bank yesterday. Today they send me an SMS:. Hello, as a valued Lloyds customer, your feedback matters to us. We have 5 quick questions, so you can tell us about your experience. Setting aside the two redundant commas and the use of a numeric '5' rather than the word 'five', as convention should dictate, I really object to the nature of this. Why? All your ignorant management deserves is a slap in the face with a wet fish. Send out emails ...

INTERNAL PAGES

timothyjrhill.blogspot.com

1

Being a Customer: December 2013

http://www.timothyjrhill.blogspot.com/2013_12_01_archive.html

Monday, 2 December 2013. Somebody is bound to ask "what's a Churner? It's a term I have coined and use to describe massive companies with terrible customer service. It also explains why. They have terrible customer service. Churn (v.) is about customers lost and gained and is sometimes used as a measure to describe the difference between the two. By managing Churn (n.) to be positive, companies are able to ensure their customer numbers are always on the increase. Companies who say "your opinion is valued...

2

Being a Customer: Would you like to opt for emails from us instead of letters or paper bills?

http://www.timothyjrhill.blogspot.com/2015/02/would-you-like-to-opt-for-emails-from.html

Wednesday, 25 February 2015. Would you like to opt for emails from us instead of letters or paper bills? I have always said this is a terrible business model:. Allow customers to opt for email instead of paper in envelopes. Send out emails which say "please visit our website as there is a message for you". The emails say "do not reply to this email" and "this address is not monitored". Do not provide any means on the website to reply to the message in kind. Dear every company/organisation in the world,.

3

Being a Customer: September 2012

http://www.timothyjrhill.blogspot.com/2012_09_01_archive.html

Tuesday, 4 September 2012. National Rail and Atos. When I booked a ticket with National Rail to travel home from the Paralympics I received an email confirmation which HTML version says:. On visiting that last-mentioned web site www.redspottedhanky.com it turns out to be rather anonymous - where is the statutory footer giving details of name, address, phone and company registration number? Later addition (in the correct order):. What does it take for them to see this is simply wrong?

4

Being a Customer: November 2012

http://www.timothyjrhill.blogspot.com/2012_11_01_archive.html

Wednesday, 28 November 2012. Barclaycard security: setting a good example? Good advice used always. Include 'tell your bank when you go on holiday abroad' but this doesn't include Barclaycard, apparently. I thought nothing more about those messages, nor expected replies. I had a few acknowledgements. Good. I had no problems using a new Saga card whilst abroad. Surely this information would help them make an informed decision before deciding to phone a customer. Something flagged potential fraud by th...

5

Being a Customer: Cancelling a Sky subscription

http://www.timothyjrhill.blogspot.com/2013/07/cancelling-sky-subscription.html

Saturday, 20 July 2013. Cancelling a Sky subscription. Dear Sky broadcasting,. You didn't cancel when asked - twice - you didn't refund correctly - you didn't answer emails - you didn't provide a facility to reply to some emails - you have a premium-rate phone number - you didn't provide requested FreeSat card - you wrote standard, irrelevant letters - you dealt with me through multiple 'handlers'. And now you bombard me with envelopes. All sound good so far? Money and doesn't think a truthful explanatio...

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Being a Customer

Tuesday, 17 March 2015. Lloyds Bank survey fail. I spoke to Lloyds Bank yesterday. Today they send me an SMS:. Hello, as a valued Lloyds customer, your feedback matters to us. We have 5 quick questions, so you can tell us about your experience. Setting aside the two redundant commas and the use of a numeric '5' rather than the word 'five', as convention should dictate, I really object to the nature of this. Why? All your ignorant management deserves is a slap in the face with a wet fish. Send out emails ...

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