tommy-zipcar.blogspot.com

Zipcar

Service Transformation for Zipcar. Ways in which Zipcar can transform its service. 1) Provide visibility to customer on location of cars at all times and expected waiting time, even driving on the road, especially if the customer is the next in line for the car. 2) Allow customer visibility of spending habits and savings from using the Zipcard in comparison to other providers. 3) Allow customers to get exactly the type of car it wants when it wants the car. Zipcar Innovation and Barriers to Entry. Since ...

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Zipcar | tommy-zipcar.blogspot.com Reviews

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Service Transformation for Zipcar. Ways in which Zipcar can transform its service. 1) Provide visibility to customer on location of cars at all times and expected waiting time, even driving on the road, especially if the customer is the next in line for the car. 2) Allow customer visibility of spending habits and savings from using the Zipcard in comparison to other providers. 3) Allow customers to get exactly the type of car it wants when it wants the car. Zipcar Innovation and Barriers to Entry. Since ...

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Zipcar | tommy-zipcar.blogspot.com Reviews

https://tommy-zipcar.blogspot.com

Service Transformation for Zipcar. Ways in which Zipcar can transform its service. 1) Provide visibility to customer on location of cars at all times and expected waiting time, even driving on the road, especially if the customer is the next in line for the car. 2) Allow customer visibility of spending habits and savings from using the Zipcard in comparison to other providers. 3) Allow customers to get exactly the type of car it wants when it wants the car. Zipcar Innovation and Barriers to Entry. Since ...

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tommy-zipcar.blogspot.com

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Zipcar: February 2010

http://tommy-zipcar.blogspot.com/2010_02_01_archive.html

Customer Information Tracking at Zipcar. It is critical for Zipcar to understand the behavior of its customers in determining where to locate the cars, how to effectively reach the customers, and what service to provide its customers. They should track the following information: duration of car use, locations traveled, locations where zipcard was used, demographics about customers, professional information, and other information that would help them better understand its customer base. Business has four ...

2

Zipcar: Moving Zipcar to Turkey

http://tommy-zipcar.blogspot.com/2010/04/moving-zipcar-to-turkey.html

Moving Zipcar to Turkey. Subscribe to: Post Comments (Atom). Service Transformation for Zipcar. Zipcar Innovation and Barriers to Entry. Moving Zipcar to Turkey. View my complete profile.

3

Zipcar: Potential Undetected Problem in Service

http://tommy-zipcar.blogspot.com/2010/03/potential-undetected-problem-in-service.html

Potential Undetected Problem in Service. Subscribe to: Post Comments (Atom). Rewards and Compensation for Quality. Potential Undetected Problem in Service. View my complete profile.

4

Zipcar: Customer Information Tracking at Zipcar

http://tommy-zipcar.blogspot.com/2010/02/customer-information-tracking-at-zipcar.html

Customer Information Tracking at Zipcar. It is critical for Zipcar to understand the behavior of its customers in determining where to locate the cars, how to effectively reach the customers, and what service to provide its customers. They should track the following information: duration of car use, locations traveled, locations where zipcard was used, demographics about customers, professional information, and other information that would help them better understand its customer base.

5

Zipcar: Rewards and Compensation for Quality

http://tommy-zipcar.blogspot.com/2010/03/rewards-and-compensation-for-quality.html

Rewards and Compensation for Quality. Since most of the employees at Zipcar do not directly interface with customers, providing quality to customers will relate to everyone doing their job to provide the best experience for customers. A good way to measure quality is to measure the timing of the cars for customers: were the cars in the right place at the right time for the customers? Subscribe to: Post Comments (Atom). Rewards and Compensation for Quality. Potential Undetected Problem in Service.

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Service Transformation for Zipcar. Ways in which Zipcar can transform its service. 1) Provide visibility to customer on location of cars at all times and expected waiting time, even driving on the road, especially if the customer is the next in line for the car. 2) Allow customer visibility of spending habits and savings from using the Zipcard in comparison to other providers. 3) Allow customers to get exactly the type of car it wants when it wants the car. Zipcar Innovation and Barriers to Entry. Since ...

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