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WoMI | The Word-of-Mouth Index | Home

The Word-of-Mouth Index (WoMI) is a more precise measure of word-of-mouth that builds upon what many companies are already doing with other single-question customer experience metrics.

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The Word-of-Mouth Index (WoMI) is a more precise measure of word-of-mouth that builds upon what many companies are already doing with other single-question customer experience metrics.
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WoMI | The Word-of-Mouth Index | Home | wordofmouthindex.com Reviews

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The Word-of-Mouth Index (WoMI) is a more precise measure of word-of-mouth that builds upon what many companies are already doing with other single-question customer experience metrics.

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WoMI | The Word-of-Mouth Index | WoMI Scores

http://wordofmouthindex.com/womi-scores

WoMI The Word of Mouth Index. On average, other single-question metrics can overstate detractors by 260%. ForeSee continues to conduct extensive research to collect satisfaction and WoMI scores for hundreds of private companies across industries. Top 100 Brands, Fall 2013. In August of 2013, ForeSee measured satisfaction, WoMI, and "likelihood to recommend" scores for Interbrand’s 2012 list of the top 100 brands. This research shows that the single-question "likelihood to recommend" methodology lacks...

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WoMI | The Word-of-Mouth Index | About

http://wordofmouthindex.com/about-womi

WoMI The Word of Mouth Index. It’s time for customer metrics to evolve. In today’s social media world, word-of-mouth velocity has increased exponentially, and organizations need more depth and precision than the “how likely are you to recommend” question can provide to make valid business decisions. It’s time for WoMI The Word of Mouth Index from ForeSee. Approach with a second question: How likely are you to discourage others from doing business with this company? Of customer satisfaction, not a driver.

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WoMI | The Word-of-Mouth Index | WoMI News

http://wordofmouthindex.com/womi-news

WoMI The Word of Mouth Index. The Word of Mouth Index (WoMI) makes measuring word-of-mouth accurate, precise, and actionable. Here’s the latest WoMI news:. WoMI Revealed As Next-Generation Customer Experience Metric. Which Top US Brands Are Enjoying The Best Word-of-Mouth? Harley-Davidson, Apple, Avon, Amazon Tops In WOM. Marketing Daily October 22, 2013 What do Harley-Davidson, Apple, Avon, and Amazon have in common? Contemplating the Next Customer Experience Measurement. 1to1 Media August 13, 2013 Whil...

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A Next-Generation Customer Experience Metric | WoMI Media Mentions

http://wordofmouthindex.com/media-mentions/womi-revealed-next-generation-customer-experience-metric

WoMI The Word of Mouth Index. WoMI Revealed As Next-Generation Customer Experience Metric. WoMI Revealed As Next-Generation Customer Experience Metric. November 18, 2013. Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer experience. New research from ForeSee. Have a question about WoMI, the Word of Mouth Index from ForeSee? We'd like to hear from you. Contact Us. WoMI – The Word of Mouth Index.

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Which Brands Are Enjoying The Best Word-of-Mouth | WoMI Media Mentions

http://wordofmouthindex.com/media-mentions/top-us-brands-enjoying-best-word-mouth

WoMI The Word of Mouth Index. Which Top US Brands Are Enjoying The Best Word-of-Mouth? Which Top US Brands Are Enjoying The Best Word-of-Mouth? October 23, 2013. Rather than assume that survey respondents who wouldn’t actively recommend a brand are detractors, ForeSee touts a new metric, the Word of Mouth Index (WoMI). So who tops the new metric? Read the full article. Have a question about WoMI, the Word of Mouth Index from ForeSee? We'd like to hear from you. Contact Us.

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Innovating Analytics | About the Author Larry Freed

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A New Book by Larry Freed. A New Book by Larry Freed. News & Reviews. Speaking & Events. A New Book by Larry Freed. News & Reviews. Speaking & Events. Is available in hardcover and digital editions at these retailers:. Read Chapter 1 of. Customer Experience 2.0.". Larry Freed is at the forefront of developing useful new metrics that will help businesses succeed. - Billy Beane, Oakland Athletics General Manager and subject of the bestseller. The Word of Mouth Index. 124; A New Book by Larry Freed.

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Innovating Analytics | Speaking & Events

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A New Book by Larry Freed. A New Book by Larry Freed. News & Reviews. Speaking & Events. A New Book by Larry Freed. News & Reviews. Speaking & Events. Speaking & Events. Speaking & Events. An expert on the customer experience across all touch points and at the brand level,. Author Larry Freed speaks extensively on the topic at private and public sector industry events. Author Larry Freed to speak at your upcoming event or conference. Contact us. The Word of Mouth Index. 124; A New Book by Larry Freed.

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Innovating Analytics | Read an Excerpt

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A New Book by Larry Freed. A New Book by Larry Freed. News & Reviews. Speaking & Events. A New Book by Larry Freed. News & Reviews. Speaking & Events. WORD OF MOUTH INDEX: HOW THE NEXT GENERATION OF NET PROMOTER CAN INCREASE SALES AND DRIVE BUSINESS RESULTS. Read Chapter 1 of Larry Freed’s new book. Below, or click here for a PDF download of the Introduction and Chapter 1. CUSTOMER EXPERIENCE 2.0. In the fall of 2011, ForeSee played host to a few hundred clients. He said. Then you just find out your ...

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Innovating Analytics | Read an Excerpt

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A New Book by Larry Freed. A New Book by Larry Freed. News & Reviews. Speaking & Events. A New Book by Larry Freed. News & Reviews. Speaking & Events. WORD OF MOUTH INDEX: HOW THE NEXT GENERATION OF NET PROMOTER CAN INCREASE SALES AND DRIVE BUSINESS RESULTS. Read Chapter 1 of Larry Freed’s new book. Below, or click here for a PDF download of the Introduction and Chapter 1. CUSTOMER EXPERIENCE 2.0. In the fall of 2011, ForeSee played host to a few hundred clients. He said. Then you just find out your ...

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Innovating Analytics | About the Book

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A New Book by Larry Freed. A New Book by Larry Freed. News & Reviews. Speaking & Events. A New Book by Larry Freed. News & Reviews. Speaking & Events. WORD OF MOUTH INDEX: HOW THE NEXT GENERATION OF NET PROMOTER CAN INCREASE SALES AND DRIVE BUSINESS RESULTS. Goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion. Through detailed guidance, it explains:. What NPS is, what it does well, and how it is flawed.

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Innovating Analytics | News & Reviews

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A New Book by Larry Freed. A New Book by Larry Freed. News & Reviews. Speaking & Events. A New Book by Larry Freed. News & Reviews. Speaking & Events. News & Reviews. News & Reviews. Industry thought leaders and top executives agree –. By Larry Freed is a must-read:. Is critical in baseball, in politics, and in business. Larry Freed is at the forefront of developing useful new metrics that will help businesses succeed. Billy Beane, General Manager of the Oakland Athletics and the subject of the bestseller.

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Home - Word of Mouth Marketing, Inc.

JQuery(document).ready(function(){ var max height = 0; jQuery('.greybox').each(function(){ var this = jQuery(this); if( max height. Where building ongoing relationships is part of doing business! Referral & Relationship Marketing. BEAP Linguistics & Communications. Neural Linguistic Programming (NLP) Selling. Basic and Advanced Networking Skills. Create Your 30 Second Elevator Pitch. Creating Your Referral Marketing System. Invite Us to Speak. Lunch and Learn Workshops. Referral and Relationship Marketing.

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WoMI | The Word-of-Mouth Index | Home

Introducing WoMI: The Word of Mouth Index from ForeSee. A Better Metric for Word-of-Mouth. By measuring both positive and negative word of mouth with the WoMI, companies get a better picture of the proportions of their audience that are highly likely to promote OR detract. The Word of Mouth Index (WoMI) makes measuring word-of-mouth accurate, precise, and actionable. See the latest WoMI news. WoMI Benchmarks: How Do You Measure Up? Contact Us to Learn More. We'd like to hear from you.

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Word of Mouth

For we cannot stop speaking about what we've seen and heard." - Acts 4:20. Thursday, May 13, 2010. New YF Science Fiction Contest. New YF Science Fiction Contest. Monday, May 11, 2009. I've grown tired of updating two different blogs now. I'm professionally obligated to keep the one at happythedog.com up and running, and let's face it, if I ever came to a place in life where I had time to continue TWO DIFFERENT ONLINE BLOGS, then I've just got too much time on my hands. Although, to my joy, my much malig...

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