Pause through initial recording finishes, select nothing- pause- you will be connected to a live customer service rep. 000 (ignore prompts Saying that it's an invalid entry). 0,0,0 or when asked for account number Say I don't know. After selecting English, (with a 2 second delay between) 2 6 2 4. 00 will confuse computer and send you to an agent. Steps to find a human. 2, then Say operator (check this). Pause for prompt then 6, 1, 5. After entering insurance number and details, 0. Steps to find a human.