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Transparency in Estimates: TMI? - Fullbay

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Transparency in Estimates: TMI? July 28, 2015. At what point has an estimate crossed the line into too much information? TMI for the younger set.) At what point does transparency cross the line? The Opposite of Transparency. These are valid reasons, and if you’ve been in business long you’ve experienced each many times. When Does Transparency Cross the Line? So where do you draw the line? Well, erring on the side of transparency can actually be a really good thing. One way is when I hear or see you revea...

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Heavy Duty Truck Repair on an iPad - Fullbay

http://www.fullbay.com/heavy-duty-truck-repair-on-an-ipad

Heavy Duty Truck Repair on an iPad. January 31, 2014. What use does a heavy duty truck repair shop have for an iPad? Most software out there is client server based, living on PCs and kiosk terminals that are hard-wired to the shop. How would a tablet like an iPad or an Android device help? The Limits of Installed Software. No big deal, right? Just drop the idea altogether–your techs don’t mind walking to the kiosk, or writing repair notes on paper to be keyed in later by someone else. And you’ll im...

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The Cause - Fullbay

http://www.fullbay.com/the-cause

September 12, 2013. Now lets look at the complex CAUSE . The cause is what originally made the complaint happen (TRUE CAUSE). Cause is complex because it can have many layers or only one. Using a similar example as with the complaint. A vehicle comes into the shop, the complaint is A/C is blowing hot, it was blowing cold yesterday afternoon and then stopped working . The technician receives the repair order with the charge to identify the TRUE CAUSE. Consequences of Not Finding the True Cause. The vehicl...

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The Correction - Fullbay

http://www.fullbay.com/the-correction

September 16, 2013. Finally the CORRECTION. The correction is easy if the complaint was communicated properly and the true cause was found. The correction is just a report of what procedures were taken to correct the complaint and a confirmation that the complaint is satisfied. The importance of the correction is emphasized by two factors. As part of my training as a young man I wrote a horrible poem to emphasize the importance of understanding the questions, before answering them. However, part of t...

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Fullbay - Heavy Duty Repair Shop Software

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Invoice faster. Attract technicians. Truly satisfy customers. Get a free demo. Fullbay Heavy Duty Shop Software works on any device connected to the internet. A few years ago, we searched for decent software to run a diesel repair shop. The search came up empty. Most of the software out there was built for light duty, and none of it truly solved the right problems. So we built something that did. Free yourself from the shop. You will accomplish more and feel in control while not having to be at the shop&...

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Overhead in a Diesel Repair Shop - Fullbay

http://www.fullbay.com/getting-real

Overhead in a Diesel Repair Shop. September 25, 2013. What’s the right mount of overhead in a diesel repair shop. The founders of 37signals. Wrote an excellent book called. Which is loaded with useful ideas for running a lean business. You see, businesses have a tendency to get bloated–with people, paperwork. Processes that long ago outlived their usefulness, etc. Here’s an excerpt that would apply to any diesel repair shop that’s been around for a while:. Trim Overhead in a Diesel Repair Shop. So maybe ...

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Efficiency and Repair Shop Management Software - Fullbay

http://www.fullbay.com/efficiency-and-repair-shop-management-software

Efficiency and Repair Shop Management Software. August 3, 2015. Some shops pay flat rate, some pay hourly. If you are in the hourly boat, how can you tell whether a given technician is making you money? How can you tell whether he is working efficiently? You may be paying a tech hourly and the tech is billing very little. He may be eating you alive and you don’t know it. To see how Fullbay is a critical tool running an efficient diesel repair shop. Weekly and Daily Planning. Leave a Reply Cancel reply.

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The Paperless Office - Fullbay

http://www.fullbay.com/the-paperless-office

January 25, 2014. Going to a paperless office in your diesel repair shop not only gets you hard savings. It lets you get ahead of your business. Fullbay gets you there. Paperless Office in a Diesel Repair Shop. Imagine a world where all your key information–repair requests, repair orders, quotes, and invoices–involve NO PAPER. Where your diesel repair shop runs a paperless office. The customer submits their complaint. On an electronic repair request. Your tech documents the cause. The Cost of Using Paper.

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Web Based Repair Software - Fullbay

http://www.fullbay.com/web-based-repair-software

Web Based Repair Software. February 14, 2014. What is the difference between web based repair software and client server repair software? For years, heavy duty and light duty shops have relied on software to make their operations more efficient. But this software was typically installed directly on the shop’s desktop computers, or was hosted on an expensive server in a closet. (Not only are servers expense to purchase, they cost a fortune to maintain.). Client Server vs Web Based Repair Software. Require...

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Complaint Cause Correction - Fullbay

http://www.fullbay.com/complaint-cause-correction

February 21, 2014. Complaint, Cause, Correction: “There are a thousand hacking at the branches of evil to one who is striking at the root.”. In the following posts, we lay out why using the Complaint. Framework is so critical to effective repair and maintenance–that goes for heavy duty and light duty repair. While a properly-written complaint is key–and you do your best to educate the customer on giving you a thorough complaint–how you identify and record the cause gets to the heart of an eff...The branc...