app.service-excellence-cockpit.ch

service-excellence-cockpit.ch

Functions - EN | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/produkt-2/funktionen-2

The Service Excellence Cockpit is an online benchmarking solution to capture, display and compare the established state-of-the-art KPIs in customer service and provides management with an effective instrument for planning, managing and controlling the customer service. The KPI's of your company are presented compared to the overall market data and the selected peer groups. Service Excellence Cockpit provides you interesting comparisons of your KPI’s:. With the overall market.

service-excellence-cockpit.ch

Testimonials | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/konzept-2/testimonials-2

Service excellence cockpit enables to watch beyond the borders oft he company and the industry. Particularly I like how the cockpit team responds to the needs of the users. We suggested adding the ratio number of contacts by number of clients. In the following release this KPI was built in, thanks a lot! Johannes Kroker, Entega Energie GmbH. Johann-Josef Jossen, SBB AG (Swiss Railways). Daniel Hügli, Luzerner Kantonalbank. Raphael Raetzo, Billag AG. Christoph Grisiger, Helvetia Insurance.

service-excellence-cockpit.ch

Kontaktqualität | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/nutzen

Service Excellence Cockpit erweitert mit Kontaktqualität. Zusammen mit DemoSCOPE bilden wir die Qualität der Kundenkontakte im Cockpit ab. KPIs wie Wartezeit, Erfolgsquote (Erreichbarkeit) oder Gesprächsqualität werden im Cockpit ersichtlich und vergleichbar. Das Service Excellence Cockpit ermöglicht einen strukturellen Vergleich mit Peer-Groups und dem Markt (Innenperspektive). Kontaktperson für den Servicebarometer ist:. 41 41 375 44 16. Preisliste Servicebarometer / Kombiprodukten.

service-excellence-cockpit.ch

Idea | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/konzept-2

Service excellence cockpit is the management tool that allows you to capture and and display your KPI's and supports you to identify the potential for improvement in your customer service center and and provides you with an instrument for planning, managing and controlling the customer service. You will get a management tool that supports you. To make your customer service measurable and comparable,. To identify areas for improvement. To foresigfully take measures for improvement. In which areas do we ne...

service-excellence-cockpit.ch

Informationen zum Tool-EN | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/onlinetool/tool-informationen

Operating instructions (user manual). Market intelligence is as good as the quality of the underlying data. Though the survey is integral part of the Service Excellence Cockpit and the benchmarking products can only be used once the data of the own service center are recorded. Your data are kept in Switzerland and treated strictly confidential. The questions are structured along six topics: general, processes / technology, efficiency, quality, employees and clients. You can choose how you want to display...

service-excellence-cockpit.ch

Solution | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/produkt-2

The Service Excellence Cockpit is an online benchmarking solution to capture, display and compare the established state-of-the-art KPIs in customer service and provides management with an effective instrument for planning, managing and controlling the customer service. The KPI's of your company are presented compared to the overall market data and the selected peer groups. Service Excellence Cockpit provides you interesting comparisons of your KPI’s:. With the overall market.

service-excellence-cockpit.ch

News | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/aktuelles-2

The Cockpit 2016 with more than 150 participants has been released. As planned the Cockpit 2016 has been released in july 2016 with more participants and loads of new functionality. Call Center benchmarking, Contact Center benchmarking or Service Center benchmarking! No matter how you call it, you get it all with the updated Service Excellence Cockpit. Already more than 150 participants benefit from the cockpit:. The Service Excellence Market Report 2016 is available! The opportunities and challenges for...

service-excellence-cockpit.ch

international community | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/konzept-2/entstehung-2

Your contacts in our community. Here you will find contactpersons in different countries. 2016 Service Excellence Cockpit.

service-excellence-cockpit.ch

Onlinetool | Service Excellence Cockpit

http://www.service-excellence-cockpit.ch/en/onlinetool

Operating instructions (user manual). Market intelligence is as good as the quality of the underlying data. Though the survey is integral part of the Service Excellence Cockpit and the benchmarking products can only be used once the data of the own service center are recorded. Your data are kept in Switzerland and treated strictly confidential. The questions are structured along six topics: general, processes / technology, efficiency, quality, employees and clients. You can choose how you want to display...