asagroup.ca

ldspendiff.ca

Art Classes - Lori Dreyer Spendiff

http://www.ldspendiff.ca/classes

ARTIST and INSTRUCTOR, AOCA. Dragon Wings Watercolour on Masa 14 x 10. It is my goal to provide a positive, enjoyable environment that encourages students to take safe risks. By taking the mystery out of the art process, I am able to break it down into the basic elements for the beginner artist. The more experienced artists are encouraged pushed is such a harsh word to meet challenges that will improve specific skills and take their art to a new level. And did I mention you’re supposed to have FUN?

pearladvisorygroup.com

Our Approach | Pearl Advisory Group

http://www.pearladvisorygroup.com/about-us/our-approach

Skip to primary content. Skip to secondary content. Our approach is based on our unique perspective. Of the call centre business and our operating principles. With this approach, we develop solutions. What is the PAG perspective. Of the call centre business? Section provides an overview of this system and an in-depth description of all processes. In addition to our perspective for making improvements in the call centre, we are anchored in the following principles:. There is a system of cause and effect.

pearladvisorygroup.com

Contact Centre Best Practices - Core Practices

http://www.pearladvisorygroup.com/resource-centre/best-practices/core-best-practices

Skip to primary content. Skip to secondary content. This section deals with the best practices associated with the core processes required to operate a call centre. The focus is on operational excellence (efficiency) of these fundamental processes. These are processes that are present (in various degrees) in all centres and make up the centre’s operational characteristics. Deal with tasks executed by call centres to achieve business unit goals. Staffing the call centre with fully qualified employees.

pearladvisorygroup.com

Operational Assessment

http://www.pearladvisorygroup.com/consulting-services/operational-assessment

Skip to primary content. Skip to secondary content. What Does The Operational Assessment Procedure Do? When Is An Operational Assessment Appropriate? An Operational Assessment is a powerful tool for any centre wanting to know if they are achieving all their potential and if not, what type of improvement they require to reach those potentials. This procedure is also very appropriate for call centres trying to enhance their customer satisfaction index by emphasizing what is important to their customers.

pearladvisorygroup.com

Contact Centre Training Services | Pearl Advisory Group

http://www.pearladvisorygroup.com/wp/training-services

Skip to primary content. Skip to secondary content. While there is no replacement for knowledge and understanding that comes from experience, there are times when a more reliable and efficient learning can be achieved through class room training. At PAG, we value and support this concept by sharing our knowledge and experience with your team through interactive training such as courses and workshops. Our Courses (offered in-house). In addition to the class room courses, PAG also offers workshops.

pearladvisorygroup.com

Contact Centre Books

http://www.pearladvisorygroup.com/resource-centre/books

Skip to primary content. Skip to secondary content. As a service to our visitors we have gathered a list of related books that may be of interest to you. In some cases we have provided comments about the contents of the book. For your convenience we are presenting this list in three main categories of Contact Centre. You could simply scroll down this list or click on the link to directly go to that section. Call Center for Dummies. Call Center Management On Fast Forward. Keith Dawson, Miller Freeman Tele...

pearladvisorygroup.com

About Pearl Advisory Group Contact Center Consultants

http://www.pearladvisorygroup.com/about-us

Skip to primary content. Skip to secondary content. Pearl Advisory Group (PAG), established in 1997, is a Canadian firm specializing in “Customer Care” and “Contact Centre” consulting and training. Since inception PAG has been serving clients in Canada, U.S.A and Europe in both monopoly and competitive environments. PAG was created to assist companies in maximizing the value of their contact centres by providing:. Process design for new capability. Tells you about our mission and our commitment to you.

pearladvisorygroup.com

Contact Centre Best Practices

http://www.pearladvisorygroup.com/resource-centre/best-practices

Skip to primary content. Skip to secondary content. This section contains a description of each process and describes the characteristics of a best practice. In addition, to strengthen call centre business insights the relationship of each process to other call centre processes is described. Typically, the strongest relationships are to the other processes within the same contact centre pillar (see below). To add value to your visit each process topic ends with What’s in it for me? It is easier to unders...

nyoc.ca

Join the Team | NYOC Dog Training

http://nyoc.ca/demonstration-team/join-team

Training Toronto's Dogs for over 50 years. Demo Team Photo Gallery. Value of a Title. NYOC Hall of Honour. Our Members, Our Dogs. The North York Obedience Club is a not-for-profit organization of volunteers and their dogs. Our Canine Demonstration Team consists of a group of dedicated members and their dogs who perform at public locations such as hospitals, retirement homes, children’s facilities, Scout and Girl Guide meetings. The team is always open to new possibilities and new members! Not necessarily...