associationccp.com

Home Page - ACCP: Association of Contact Center Professionals

ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc

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Elliot Skinner

11936 W●●●●●●●T # 292

Over●●●●Park , Kansas, 66204

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1913●●●●8073

es●●●●●●@yahoo.com

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ACCP

Elliot Skinner

11936 W●●●●●●●T # 292

Over●●●●Park , Kansas, 66204

UNITED STATES

1913●●●●8073

es●●●●●●@yahoo.com

View this contact

ACCP

Elliot Skinner

11936 W●●●●●●●T # 292

Over●●●●Park , Kansas, 66204

UNITED STATES

1913●●●●8073

es●●●●●●@yahoo.com

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Home Page - ACCP: Association of Contact Center Professionals | associationccp.com Reviews

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ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc

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2 Association of Customer Contact Professionals

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4 Kansas City Call Centers

5 Kansas City Call Center

6 Call Center

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8 PTMA

9 PTMA of greater Kansas City

10 Professional Tele-Management Association

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Home Page - ACCP: Association of Contact Center Professionals | associationccp.com Reviews

https://associationccp.com

ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc

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associationccp.com

1

Links

http://www.associationccp.com/MemberResources/Links.aspx

Saturday, August 20, 2016. Top-performing organizations all have one critical thing in common: motivated individuals who are connected to a clear strategic vision and prepared to achieve. AchieveGlobal can create this powerful dynamic in your organization. We can help you clarify strategy; identify gaps in the current skills, attitudes, and behaviors of your employees; and provide the consulting and training that closes those gaps. Extensive resources for managing all aspects of call center phone queues.

2

READY FOR ECONOMIC UPTURN? - General - ACCP - Association of Customer Contact Professionals

http://www.associationccp.com/Forum/tabid/55/forumid/-1/threadid/53/scope/posts/Default.aspx

Saturday, August 20, 2016. READY FOR ECONOMIC UPTURN? READY FOR ECONOMIC UPTURN? Business and the economy WILL come back, always does, heard on Dave Ramsey’s (Christian Personal Finance/Get out of Debt) radio show the other day and heard from him before. You ought to listen to him by the way, if you don't already! Leadership is hugely needed in the business/workplace today; earning back respect, etc . Paraphrased words of Dave’s, which I have been speaking of lately as well. . The point here is that o...

3

Events

http://www.associationccp.com/MemberResources/Events.aspx

Saturday, August 20, 2016. Choose your month, and then click on any events shown for full details. 11:30 AM - ACCP August 2016.

4

Social Media Technology Questions - General - ACCP - Association of Customer Contact Professionals

http://www.associationccp.com/Forum/tabid/55/forumid/-1/threadid/58/scope/posts/Default.aspx

Saturday, August 20, 2016. Social Media Technology Questions. Social Media Technology Questions. Team, I’m looking for information on Social Media Technology Questions Who are the service providers and what tools are being used for: . 160; . Crawling and aggregation (I assume everybody is partnering here). 160; . 160; . Routing of social media events/mentions to agents who is offering social media as a channel in or alongside the ACD? 160; . You can email me directly: .

5

ACCP Forum

http://www.associationccp.com/Forum.aspx

Saturday, August 20, 2016. This area you can talk about anything in General. Tools, Quality Systems, Methodology, Process. Re: Does Your C. Methodology, Best Practices, Performance Management, Policies, Selection criteria, Testing, Training. A 'real' New Ye. Strategies, Methodology, Best Practices, Change Management, Process Management, Balanced Scorecards. ACD's, CRM, Knowledge Base, IVR, VRU, Call Routing, Carriers. Nortel and Avaya . 5 Forums In 1 Groups.

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contactcenterpro.blogspot.com

ContactCenter: October 2007

http://contactcenterpro.blogspot.com/2007_10_01_archive.html

Saturday, October 20, 2007. Does your organization ensure linkage between Marketing and Customer Support? Do you know whether your organization ensures linkage between Marketing and Customer Support? Your customers do. Here’s how. Your customer responds to a banner/email/chat/phone call advertisement. The person they interact with has no idea of the product or service, so the customer does one of the following. A) Hangs up/disconnects/closes browser. Each customer marketing initiative requires a signific...

contactcenterpro.blogspot.com

ContactCenter: Agent Training and Knowledge Objects - Strategies to Deliver on the Customer Experience

http://contactcenterpro.blogspot.com/2007/10/agent-training-and-knowledge-objects.html

Saturday, October 20, 2007. Agent Training and Knowledge Objects - Strategies to Deliver on the Customer Experience. Many organizations have already initiated the necessary steps to align knowledge objects for customer contact consistency across all contact channels (phone, chat, email, IVR/VRU, web site self help….) while many more are either starting or considering this strategic move. No matter where your organization is in the contact channel convergence journey, a rigorous evaluation of the knowledg...

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