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Deep-Insight Blog

Customer retention and employee performance

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Deep-Insight Blog | blog.deep-insight.com Reviews

https://blog.deep-insight.com

Customer retention and employee performance

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1

5 Generic Actions to Drive up your Relationship NPS Scores | Deep Insight

http://blog.deep-insight.com/5-generic-actions-to-drive-up-your-relationship-nps-scores

5 Generic Actions to Drive up your Relationship NPS Scores. Raquo; Net Promoter Score. Raquo; 5 Generic Actions to Drive up your Relationship NPS Scores. 5 Generic Actions to Drive up your Relationship NPS Scores. On April 16, 2015. Regional Manager – Benelux. We run B2B customer assessments for large corporate clients in the Netherlands and elsewhere. Very often I get asked questions like this after we deliver the customer feedback to senior management:. So here’s what I tell them:. 1 BRIEF YOUR PEOPLE.

2

Trust | Deep Insight

http://blog.deep-insight.com/category/trust-2

Don’t. Become a Trusted Advisor Instead. On April 24, 2015. Posted by John O'Connor. Sales People: ‘Order Takers’ or ‘Relationship Managers’? Many of our B2B customers struggle with the challenge of turning their sales people from ‘order takers’ into true ‘relationship managers’. This is particularly true of companies who sell to large and complex clients. I’m talking in particular about situations where a large…. Read More →. Zero is a good Net Promoter Score? It’s Good to Talk.

3

Susan and Bill have Relationship Problems! | Deep Insight

http://blog.deep-insight.com/susan-and-bill-have-relationship-problems

Susan and Bill have Relationship Problems! Raquo; B2B Relationships. Raquo; Susan and Bill have Relationship Problems! Susan and Bill have Relationship Problems! On September 4, 2014. The Susan & Bill Trilogy. When we launched Deep-Relationship-NPS. EPISODE 1: Susan and Bill have Relationship Problems! I want some real customer feedback that helps my sales managers manage their key accounts for the long-term. All Marketing are interested in is some box-ticking exercise for the folks in HQ. I need to prov...

4

Selling? Don’t. Become a Trusted Advisor Instead | Deep Insight

http://blog.deep-insight.com/selling-dont-become-a-trusted-advisor-instead

Don’t. Become a Trusted Advisor Instead. Raquo; Account Management. Don’t. Become a Trusted Advisor Instead. Don’t. Become a Trusted Advisor Instead. On April 24, 2015. Sales People: ‘Order Takers’ or ‘Relationship Managers’? Knowing the Decision Makers. Hence the importance of qualifying any opportunity. And a key question – probably THE key question – to answer during the qualification process is. 8220;How well do we know the decision-makers? If the answer is. 8220;Not very well”. You won’t becom...

5

What is a ‘Good’ B2B Net Promoter Score? | Deep Insight

http://blog.deep-insight.com/what-is-a-good-net-promoter-score

What is a ‘Good’ B2B Net Promoter Score? Raquo; B2B Relationships. Raquo; What is a ‘Good’ B2B Net Promoter Score? What is a ‘Good’ B2B Net Promoter Score? On October 9, 2014. So what’s a good Net Promoter Score* for a B2B company? It’s a question we get asked a lot. Sometimes the question comes in a slightly different form:. 8220;What NPS target should we set for the company? 25% seems low, so maybe 50%? Or should we push the boat out and aim for 70%? HOW IS THE NET PROMOTER SCORE CALCULATED? 8221; Cust...

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Don’t. Become a Trusted Advisor Instead. On April 24, 2015. Posted by John O'Connor. Sales People: ‘Order Takers’ or ‘Relationship Managers’? Many of our B2B customers struggle with the challenge of turning their sales people from ‘order takers’ into true ‘relationship managers’. This is particularly true of companies who sell to large and complex clients. I’m talking in particular about situations where a large…. Read More →. 5 Generic Actions to Drive up your Relationship NPS Scores. On April 16, 2015.

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