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Diving Journal

Thursday, March 8, 2012. When Old Clients Become New Clients. It’s happened to all of us. A solid, ongoing client relationship suddenly gets turned on its head when your client tells you she is leaving the company you’ve been working with for years. After cursing, you ponder what will happen. Who will be the new client? Will you keep the business? Still enjoy the relationship? How much effort will this take? What should you do? Know it’s coming. Most client departures come as a surprise, but should they?

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Thursday, March 8, 2012. When Old Clients Become New Clients. It’s happened to all of us. A solid, ongoing client relationship suddenly gets turned on its head when your client tells you she is leaving the company you’ve been working with for years. After cursing, you ponder what will happen. Who will be the new client? Will you keep the business? Still enjoy the relationship? How much effort will this take? What should you do? Know it’s coming. Most client departures come as a surprise, but should they?
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Diving Journal | blog.diverclientconsulting.com Reviews

https://blog.diverclientconsulting.com

Thursday, March 8, 2012. When Old Clients Become New Clients. It’s happened to all of us. A solid, ongoing client relationship suddenly gets turned on its head when your client tells you she is leaving the company you’ve been working with for years. After cursing, you ponder what will happen. Who will be the new client? Will you keep the business? Still enjoy the relationship? How much effort will this take? What should you do? Know it’s coming. Most client departures come as a surprise, but should they?

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blog.diverclientconsulting.com blog.diverclientconsulting.com
1

Diving Journal: 5 Steps for Receiving Negative Feedback

http://blog.diverclientconsulting.com/2012/02/5-steps-for-receiving-negative-feedback.html

Monday, February 6, 2012. 5 Steps for Receiving Negative Feedback. The other day I was talking on the phone to a colleague with whom I was planning a presentation and seemingly out of nowhere he said, "Rusty, I don' think this is going to work. I just don't like working with you. So let's not continue.". An ugly bruise on my fat ego surfaced immediately. Staggering for a moment, I recovered and asked, "Can you tell me more about your decision? I know, easier said than done. Yet, think how much happier yo...

2

Diving Journal: Culture Eats Client Relationships for Lunch

http://blog.diverclientconsulting.com/2011/12/culture-eats-client-relationships-for.html

Saturday, December 10, 2011. Culture Eats Client Relationships for Lunch. One of my favorite business expressions is, “culture eats strategy for lunch.” The meaning here is, of course, that the power of an organization’s culture can block or foster strategy implementation. The statement connotes a visceral image, with culture chomping down on strategy and by doing do saying, “no way buddy, you don’t have a chance without me.". What can be done? How do they work and communicate? Then look at your processe...

3

Diving Journal: Partnering With Clients, Ugh.

http://blog.diverclientconsulting.com/2012/01/partnering-with-clients-ugh.html

Monday, January 2, 2012. Partnering With Clients, Ugh. I know it's trite, business speak, consultant jargon. Partnering. Give me a break. Ruin the start of the New Year. But give me a moment to explore. This all started when I read a blog post, Building Partnerships Inside and Outside the Organization. By the leadership guru Marshall Goldsmith. What does partnering really mean? Is there something beyond the hype? I think so and here's why. It must be two-way. No way around that. Share everything.

4

Diving Journal: Why We Hate Feedback

http://blog.diverclientconsulting.com/2012/01/why-we-hate-feedback.html

Thursday, January 19, 2012. Why We Hate Feedback. It's hard listening to what we do wrong. Whether it's from a client, a consultant, friend or spouse. It hurts our ego and makes us think less of what we think we are. We rationalize that the feedback is biased or just perceptions, and not reality. We're wrong of course. Most the time the feedback we get is right on. It's reality. We just can't process it. We can't accept that we're not the pretty picture we create of ourselves. If we had smaller egos, fee...

5

Diving Journal: July 2011

http://blog.diverclientconsulting.com/2011_07_01_archive.html

Sunday, July 31, 2011. Are relationships with clients becoming more digital? Of course they are. Because all relationships are founded on communication, and, as we know, communication has become more digital. Are relationships suffering as a result? When building a relationship, like anything else, firms and their partners need define what that is, how it will work, what expectations are. Get answers to questions like,. 8220;How do you prefer to communicate and how often? Posted by Diving Journal. In pre...

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Diving Journal

Thursday, March 8, 2012. When Old Clients Become New Clients. It’s happened to all of us. A solid, ongoing client relationship suddenly gets turned on its head when your client tells you she is leaving the company you’ve been working with for years. After cursing, you ponder what will happen. Who will be the new client? Will you keep the business? Still enjoy the relationship? How much effort will this take? What should you do? Know it’s coming. Most client departures come as a surprise, but should they?

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