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Institute of Customer Service Blog

Is it really important for brands to listen to customers? June 1, 2015. The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesn’t just...

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Is it really important for brands to listen to customers? June 1, 2015. The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesn’t just...
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Institute of Customer Service Blog | blog.instituteofcustomerservice.com Reviews

https://blog.instituteofcustomerservice.com

Is it really important for brands to listen to customers? June 1, 2015. The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesn’t just...

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Institute of Customer Service Blog

Is it really important for brands to listen to customers? June 1, 2015. The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesn’t just...

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