Real-time Frontline discusses ways to improve productivity and increase revenue by making real-time, intraday adjustments to customer-facing workforces.
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The Real-time Frontline - The Real-time Frontline Blog | blog.intradiem.com Reviews
https://blog.intradiem.com
Real-time Frontline discusses ways to improve productivity and increase revenue by making real-time, intraday adjustments to customer-facing workforces.
blog.intradiem.com
Stephen Ross, Author at The Real-Time Frontline Blog
http://blog.intradiem.com/author/sross
This author has not yet filled in any details. So far Stephen Ross has created 0 blog entries. Subscribe to our blog! Best Practices / Metrics. 10 Great Customer Service Quotes. July 18th, 2013. Use Customer Voice to Pull Your Company Out of an Innovation Rut. August 20th, 2015. Six Characteristics of Adult Learners. August 27th, 2013. Workforce Management Moves to the Forefront. October 31st, 2016. Are Your Processes “Customer Driven” or Driving Customers Away? October 27th, 2016. October 25th, 2016.
Innovation Archives - The Real-Time Frontline Blog
http://blog.intradiem.com/category/innovation
Workforce Management Moves to the Forefront. I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact center Workforce Management and Operations leaders shaping the future of their profession to address the growing complexities they face in their profession. Over 30 contact center leaders, representing 17 large enterprises attended Forefront Dallas. These [.]. October 31st, 2016. October 13th, 2016. Best Practices / Metrics. September 6th, 2016.
Corporate Culture Archives - The Real-Time Frontline Blog
http://blog.intradiem.com/category/corporateculture
How to Keep WFM Employees Engaged. We read a lot of articles about training, coaching and motivating our center agents, supervisors and leaders. One area of our center doesn’t seem to receive as much attention: our WFM (workforce management) employees. Every member of our team has both direct and indirect effect on the customer experience every day. Our WFM team members [.]. June 20th, 2016. Best Practices / Metrics. 3 Ways to Find Your Customer Service Superstars. June 7th, 2016. Best Practices / Metrics.
Workforce Infrastructure Archives - The Real-Time Frontline Blog
http://blog.intradiem.com/category/workforce_optimization
Workforce Management Moves to the Forefront. I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact center Workforce Management and Operations leaders shaping the future of their profession to address the growing complexities they face in their profession. Over 30 contact center leaders, representing 17 large enterprises attended Forefront Dallas. These [.]. October 31st, 2016. Help Your B2B Clients, Help Yourself. October 25th, 2016. We know th...
Melissa Kovacevic, Author at The Real-Time Frontline Blog
http://blog.intradiem.com/author/mkovacevic
How to Improve Your Finance Team’s Soft Skills. One of the reasons our business stays open is because someone purchases our services or products and will continue to do so based on having a successful series of interactions with us from purchase through delivery and later support if needed. A simple enough way to describe the importance of customer touch points for our [.]. August 24th, 2016. Best Practices / Metrics. Ticket to Ride the Customer Experience Support Train. July 28th, 2016. June 20th, 2016.
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Intradiem Webinars | Latest contact center trends to better optimize your workforce
http://www.intradiem.com/learn.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. Attend a live event or access Intradiem’s webinar archive on the latest contact center, back-office and frontline workforce trends, including workforce optimization, agent coaching and productivity, omnichannel challenges, and how to improve the customer experience. There are no upcoming webinars to display. Upcoming Events and Conferences. WFM Road Map: Moving from Reactive and Tactical to Proactive and Strategic. April 19, 2016.
Uses real-time information from your ACD and WFM to automatically update schedules when adherence occurs - An Intradiem Solution
http://www.intradiem.com/solution-real-time-adherence.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. Keep Your Schedule On Track. Scheduling disruptions are an everyday occurrence on every frontline. When employees call in sick or run late to their shift, your usual response is to manually process exceptions to keep staffing levels where they need to be. But what if there was an automatic solution? Rise Above the Occasion. Keep Your Schedule On Track. Rise Above the Occasion. Adherence Automation uses real-time information from...
Allows you to match inquiries with subject matter experts—directing customer questions to the people best equipped to answer them. - An Intradiem Solution
http://www.intradiem.com/solution-reskilling.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. Optimize Agent Expertise and Customer Satisfaction. Optimize Agent Expertise and Customer Satisfaction. In every workplace, skill sets vary from one person to the next. Some employees are trained and ready for any customer call, while others fall short. It might take you weeks to manually flag unprepared employees leaving them with inquiries they can’t answer and a customer experience that doesn’t shine. You have two...Take adva...
Monitor your key metrics in real-time by automatically alerting people when service levels fall behind or an opportunity for development pops up. - An Intradiem Solution
http://www.intradiem.com/solution-alerts-notifications.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. Your workforce management team spends most of their day manually responding to critical events and changing conditions. When things go wrong, the time it takes to alert the right people and take action drives a wedge between your goals and getting the job done. It’s time to stop communicating in slow motion. Alerts and Notifications monitor your key metrics in real-time, automatically alerting people when service levels fall beh...
Gives you the flexibility to quickly develop employees and provide a variety of assignments throughout their day with meaningful training and off-phone tasks. - An Intradiem Solution
http://www.intradiem.com/solution-intraday-task-management.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. Turn Idle Time Into Productive Time. In the manual world of workforce management, finding the time to train your employees is never easy. Schedules get pushed, important tasks fall to the wayside and you are constantly trying to catch up with what the day hands you. It’s time to turn this tide. Turn Idle Time Into Productive Time. When every employee spends 18 hours a month sitting idle, imagine automatically filling that time w...
Enables you to establish rules that automatically adjust human resource levels in response to fluctuating customer demand - An Intradiem Solution
http://www.intradiem.com/solution-intraday-staffing.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. Flex Your Human Resources. Knowing when to add extra staff or send people home is a constant personnel puzzle. You find yourself consumed by manual monitoring and processes that are too slow to address customer demand, employee desires or capture potential cost savings. It’s time to say goodbye to uneven staffing levels. Always Staffed at the Right Level. Flex Your Human Resources. Always Staffed at the Right Level. Intraday Sta...
Intradiem Improves Frontline Workforces and Customer Experience with Intraday Automation
http://www.intradiem.com/workforces.html
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. The Frontline of the Customer Experience. Retail and Bank BrancH. Your frontline workforce interacts with customers all day, every day. This means that they have the greatest impact on the customer experience and your company’s overall reputation. No matter what industry, an informed and efficient workforce is the best way to meet demand and take better care of your customers. REtail and branch banking. THE POWER IS IN YOUR HANDS.
Intradiem Clients
http://www.intradiem.com/our-work
Retail and Branch Banking. White Papers and eBooks. White Papers and eBooks. More Training Time Drives More Efficiency. Read the Case Study. More Training Time Drives More Efficiency. Read the Case Study. The Right Call for Enhancing Customer Experience. Read the Case Study. The Right Call for Enhancing Customer Experience. Read the Case Study. Real-Time Workforce Puts on a Winning Show. Read the Case Study. Real-Time Workforce Puts on a Winning Show. Read the Case Study. All Case Studies -. This company...
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Zarządzanie urządzeniami mobilnymi w firmie. Moda na mobilność nie traci na aktualności. Przenośnie urządzenia stają się coraz bardziej popularne, również w firmach króluje trend korzystania z urządzeń prywatnych, tzw. BYOD (ang. bring your own device). Więcej →. Sierpień 14, 2015. Centralne zarządzanie infrastrukturą IT. Lipiec 31, 2015. Lipiec 22, 2015. Czerwiec 30, 2015. Najczęściej popełniane błędy w ochronie sieci. Czerwiec 29, 2015. Strona 1 z 2. Następna strona ». Sierpień 14, 2015. Centralne zarz...
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The Real-time Frontline - The Real-time Frontline Blog
All Work, No Play Means a Disengaged Contact Center. All Work, No Play Means a Disengaged Contact Center. We all want to create the best customer experience. Unfortunately, sometimes in our zeal to drive success we end up taking the fun out our centers. We become the happiness vampires, sucking all of the fun from our teams. Taken from my personal experiences, here are some top cautions as well as opportunities for center leaders looking to prevent a disengaged contact center:. August 11th, 2015. Here...
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INTRAG Internet Regional AG – Blog. Hier berichten wir über Interessantes und Neuigkeiten rund um die Themen Online Marketing und in eigener Sache. Online Werbung für kleine und mittlere Unternehmen KMU. August 18, 2015. Kleine und mittlere Unternehmen (KMU). Online Werbung wird auch für kleine und mittlere Unternehmen (KMU) immer wichtiger, denn die meisten Menschen suchen im Internet nach Angeboten und Leistungen aus ihrer Region. Ob Autowerkstatt, Gebrauchtwagen, Malerbetrieb. Juli 28, 2015. Neuer Suc...
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Our news and more…. Discover the beauty of simplicity in holistic gaming solutions at INTRALOT’s Pavillion at ICE 2018. January 25th, 2018. We will be happy to welcome you in our Booth N4-360 at ICE Totally Gaming 2018 edition, Feb. 6-8 at ExCeL London, exhibiting our technological innovations and propositions designed around a personalized and universal playing experience. Posted in Our News. OPAP and INTRALOT extend their partnership for the numerical lottery products and services. December 7th, 2017.
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