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Kunnect | The Call Center Revolution in the Cloud

The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Three Ways Artificial Intelligence Will Improve Call Center Customer Service. October 18, 2016. If you polled 100 people, 99 might say automated customer service is nothing but a pain. They’d rather speak to a human being. Natural language processing, or NLP, is the AI technology that allows computers to understand human speech as we actually speak it. Old IVR technology could only understand simple words and...

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The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Three Ways Artificial Intelligence Will Improve Call Center Customer Service. October 18, 2016. If you polled 100 people, 99 might say automated customer service is nothing but a pain. They’d rather speak to a human being. Natural language processing, or NLP, is the AI technology that allows computers to understand human speech as we actually speak it. Old IVR technology could only understand simple words and...

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Kunnect | The Call Center Revolution in the Cloud | blog.kunnect.com Reviews

https://blog.kunnect.com

The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Three Ways Artificial Intelligence Will Improve Call Center Customer Service. October 18, 2016. If you polled 100 people, 99 might say automated customer service is nothing but a pain. They’d rather speak to a human being. Natural language processing, or NLP, is the AI technology that allows computers to understand human speech as we actually speak it. Old IVR technology could only understand simple words and...

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How To Gain a Competitive Advantage From Amazing Customer Service | Kunnect

http://blog.kunnect.com/2015/04/how-to-gain-a-competitive-advantage-from-amazing-customer-service

The Call Center Revolution in the Cloud. Skip to primary content. How To Gain a Competitive Advantage From Amazing Customer Service. April 17, 2015. People who have a poor customer service experience tell an average of 12 people, according to research from CX Act, and those people tell some 72 more. Factor in social media and those numbers multiply quickly. Brands that excel in customer service are flexible. They give their agents and employees the ability to do what is needed to please customers wit...

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May | 2015 | Kunnect

http://blog.kunnect.com/2015/05

The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Monthly Archives: May 2015. Why Saying Yes Is So Important In Customer Service. May 21, 2015. Forbes contributor Micah Solomon recently wrote a piece on this same topic,. And in it he mentioned an innovative idea by Virgin Hotels: a customer telephone with just one button to press for help: YES! However, Leal’s idea also gets to the heart of one of the most important customer service principles: Whenever possible...

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The Seven Most Important Principles of Amazing Customer Service | Kunnect

http://blog.kunnect.com/2015/03/the-seven-most-important-principles-of-amazing-customer-service

The Call Center Revolution in the Cloud. Skip to primary content. The Seven Most Important Principles of Amazing Customer Service. March 31, 2015. More and more often, amazing customer service is what sets companies apart. It used to be that a remarkably memorable customer service experience – whether good or bad – only made it into the ears of a few friends and family members. Now, with social media, it can easily be shared with the world. 1 Treat customers like human beings. 2 Be a good listener. When ...

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February | 2015 | Kunnect

http://blog.kunnect.com/2015/02

The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Monthly Archives: February 2015. Training Call Center Agents to Be Effective Communicators. February 5, 2015. Good communication skills are critical for call center agents. That’s nothing you didn’t already know. But people communicate differently, and flawless communication is a hard thing to achieve. How do you train agents to be the best communicators possible? Tap successful agents for mentoring. Explain why ...

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March | 2015 | Kunnect

http://blog.kunnect.com/2015/03

The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Monthly Archives: March 2015. The Seven Most Important Principles of Amazing Customer Service. March 31, 2015. Delivering exceptional customer service is attainable for all companies, but it’s important to understand exactly what customers want and expect. Follow these seven principles to surprise, delight, impress – and retain – your customers. 1 Treat customers like human beings. 2 Be a good listener. When you’...

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Kunnect | The Call Center Revolution in the Cloud

The Call Center Revolution in the Cloud. Skip to primary content. Skip to secondary content. Three Ways Artificial Intelligence Will Improve Call Center Customer Service. October 18, 2016. If you polled 100 people, 99 might say automated customer service is nothing but a pain. They’d rather speak to a human being. Natural language processing, or NLP, is the AI technology that allows computers to understand human speech as we actually speak it. Old IVR technology could only understand simple words and...

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