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Cloud Telephony System

A technology blog about cloud telephony solution, how cloud based telephone systems works its use cases and advantages.

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Cloud Telephony System | blog.ozonetel.com Reviews
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Cloud Telephony System | blog.ozonetel.com Reviews

https://blog.ozonetel.com

A technology blog about cloud telephony solution, how cloud based telephone systems works its use cases and advantages.

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1

Cloud Telephony System: 7 lessons of how to run the best call center – the Zappos way

http://blog.ozonetel.com/2016/11/7-lessons-of-how-to-run-best-call-center.html

Saturday, 26 November 2016. 7 lessons of how to run the best call center – the Zappos way. Many in India wouldn’t have heard about. Long before others introduced a returns policy, Zappos ran one – Starting at 30 days to ultimately reaching 365 days! Imagine a 365 day return policy on goods bought! While this put a tremendous strain on logistics and warehousing, it went a long way in boosting the customer lifetime value. 1 Don’t outsource your call center to 3. 2 Don’t read out from a scrip-. I have often...

2

Cloud Telephony System: Must have communication tools for Startups

http://blog.ozonetel.com/2016/10/must-have-communication-tools-for.html

Sunday, 23 October 2016. Must have communication tools for Startups. We have seen a lot of action in the business communications space off-late, whether Internal or External – with customers. In the case of internal communications, gone are the days of sending emails for every file – Google drive, Drop box and many more. Alternatives have made life easy for collaborative work. Even the internal communications space has transformed with the advent of services like Slack and others. Best practices – ...

3

Cloud Telephony System: BIGG BOSS Facebook chat bot powered by Ozonetel

http://blog.ozonetel.com/2016/10/BIGG-BOSS-Facebook-chat-bot-powered-by-Ozonetel.html

Monday, 31 October 2016. BIGG BOSS Facebook chat bot powered by Ozonetel. I don’t think Big Boss needs any introduction- India’s first realty TV series hosted by “Salman Khan”. So what does the Big Boss bot do? Viewers can get the basic show information like details about the contestant without any human intervention. Immediate and 24/7 response – Viewers will get immediate response for basic queries and is available 24/7. Personalized answers – Viewers will be greeted with personalized messages. User ma...

4

Cloud Telephony System: HOW CAN DOCTORS BENEFIT FROM CLOUD TELEPHONY

http://blog.ozonetel.com/2016/12/how-can-doctors-benefit-from-cloud_8.html

Thursday, 8 December 2016. HOW CAN DOCTORS BENEFIT FROM CLOUD TELEPHONY. In today’s world, everybody wants to save their time as well as have everything organized. This reminds me of a famous quote by Benjamin Franklin where he says. For every minute spent organizing, an hour is earned.”. Source – cau.edu). What if doctors give a centralized number to their patients and let them call on that schedule their appointment! So, how to implement the appointment process by a single number! An IVR would be setup...

5

Cloud Telephony System: Cashless Economy, Replace Cash on Delivery by simple UPI apps

http://blog.ozonetel.com/2016/12/develop-UPI-apps.html

Thursday, 1 December 2016. Cashless Economy, Replace Cash on Delivery by simple UPI apps. In the recent address to the nation, PM Modi has shown his vision for a cashless India economy. As we think of cashless, two technologies comes to mind - UPI and payment wallets. Let’s understand UPI and how it can replace the existing CoD (Cash on delivery) payment. How to create a Virtual identity number? Download the UPI application of your bank in your mobile phones. Fill your bank details. Customer replies to t...

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Cloud Pbx System:Hosted Pbx Solutions-Ozonetel

http://ozonetel.com/Cloud-PBX-System-for-Businesses.html

Ask for a demo. A Missed Call is a missed business opportunity. Imagine a communication system that requires no investment in hardware or software which lets you get started in minutes. Now, isn’t that ideal? CloudAgent Lite makes it all a reality. CloudAgent Lite is a complete Cloud-based business communication system for small busineesse. It's a Cloud PBX system for small businesses, that allows your business to track and analyze. Hosted PABX solution for small businesses comes with:. View your organiz...

ozonetel.com ozonetel.com

Call Centre Solutions|Hosted Contact Center Solutions

http://ozonetel.com/Cloud-Call-Centre-Solutions.html

Ask for a demo. Connect, Communicate, and Engage. Ozonetel understands the dynamics of your customer relationships and what it takes to keep them engaged. Right from lead generation to retention, you need solutions that revolve around your customers’ satisfaction. Our Cloud-based offerings get your Cloud Contact Center up and running in no time and ensure that your customers' needs are addressed throughout the customer lifecycle. Inbound Call Centre Solution. Barge-in and call monitoring. We meet your ev...

ozonetel.com ozonetel.com

Virtual contact center solutions-call center dialer,ACD

http://ozonetel.com/Cloud-Communications-Features.html

Ask for a demo. Features of Ozonetel Cloud Contact Center. Automatic Call Distribution (ACD)Software. Skill-based Routing for Agents. Your agents have specific strengths and weaknesses. Our automatic call distributor system routes calls to specialized agents who can best service your customers’ specific needs. If there is no available agent, calls are queued and music will be played. Give an option of voice mail, or call back within a stipulated time (this can be put in the dialer). You can define the ti...

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Cloud Telephony System

Thursday, 8 December 2016. HOW CAN DOCTORS BENEFIT FROM CLOUD TELEPHONY. In today’s world, everybody wants to save their time as well as have everything organized. This reminds me of a famous quote by Benjamin Franklin where he says. For every minute spent organizing, an hour is earned.”. Source – cau.edu). What if doctors give a centralized number to their patients and let them call on that schedule their appointment! So, how to implement the appointment process by a single number! An IVR would be setup...

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