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ResponseTek Blog – Closing the Loop | blog.responsetek.com Reviews
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Closing the Loop
blog.responsetek.com
Personalise Your Email Marketing Campaigns for the Biggest Impact – ResponseTek Blog
http://blog.responsetek.com/personalize-your-email-marketing-campaigns-for-the-biggest-impact
People & Culture. People & Culture. Personalise Your Email Marketing Campaigns for the Biggest Impact. By Randeep Dosanjh, Marketing Specialist at ResponseTek. January 5, 2017. In 2017, don’t ask Should I do email? Instead, consider How can I do email better? Gartner, Email Marketing Emerging Medium of 2017. Check out our previous post on the pros and cons of various collection methods here. 1] Email Marketing Emerging Medium of 2017 , Gartner blog (2016). 6 laws of customer experience. Ooredoo Oman Wins...
Why Employee Engagement Matters to CX – ResponseTek Blog
http://blog.responsetek.com/why-employee-engagement-matters-to-cx
People & Culture. People & Culture. Why Employee Engagement Matters to CX. By Randeep Dosanjh, Marketing Specialist at ResponseTek. January 10, 2017. This month we’re focusing on employee engagement and how it impacts your company and your customers. We’ve done some research and compiled a list of articles for our Monthly Must Reads feature. Here are what industry leaders Temkin Group, Forrester and Customer Experience Magazine had to say on the subject:. 1 Employee Engagement Primer. ResponseTek Announc...
Randeep Dosanjh, Marketing Specialist at ResponseTek – ResponseTek Blog
http://blog.responsetek.com/author/randeep
People & Culture. People & Culture. Why are Comments so Important? By Randeep Dosanjh, Marketing Specialist at ResponseTek. February 22, 2017. As an organization looking to obtain customer feedback, you typically know the type of information you’re looking to receive from your customers. You construct questions that are meant to illicit…. Understanding Text Analytics Terminology. By Randeep Dosanjh, Marketing Specialist at ResponseTek. February 15, 2017. Text Analytics: Did You Know? February 9, 2017.
Looking for a CEM Vendor? Ask Yourself These Questions First. – ResponseTek Blog
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People & Culture. People & Culture. Looking for a CEM Vendor? Ask Yourself These Questions First. By Randeep Dosanjh, Marketing Specialist at ResponseTek. December 15, 2016. Questions to Ask Yourself:. 1 What do you want to accomplish by introducing a VoC programme? Why do you need to use a CEM solution? 2 Do you currently have a customer experience strategy? If so, what is it? Or are you starting from scratch and require an expert’s opinion and advice to start off on the right foot? ResponseTek Announce...
Chris Randall VP, Customer Success & CX Strategy at ResponseTek – ResponseTek Blog
http://blog.responsetek.com/author/chris-randall
People & Culture. People & Culture. A Surprising Look at How Agent Attitude Influences NPS. By Chris Randall VP, Customer Success & CX Strategy at ResponseTek. February 2, 2017. Being positive pays off. The attitude of your Contact Center Agents can have a substantial impact on NPS. Since Net Promoter Score (NPS) first hit the…. Are Your Employees Listening to the Voice of the Customer (VoC)? By Chris Randall VP, Customer Success & CX Strategy at ResponseTek. December 8, 2016. September 29, 2016. Ooredoo...
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Customer Experience Management Software | ResponseTek
http://www.responsetek.com/product
Our award-winning CEM software helps clients deliver exceptional experiences to customers with insights gathered from real-time customer feedback. Cloud-based and configurable to your business needs, it delivers world-class Voice of Customer programs at scale with 5 core modules: Listen. Make data driven decisions across the organisation with Learn. Business Transformation to Drive ROI. Empower your employees to deliver exceptional customer experiences. Act. Create a two-way customer dialogue with Engage.
CEM Software: Empower Your Employees | ResponseTek
http://www.responsetek.com/product/employee-engagement
Empower your employees to deliver exceptional customer experiences. Act. Delivers performance management tools to understand how their services impact delivery of the brand promise, and integrated action management to help them consistently exceed customer expectations. With direct access to feedback and insights from customers, the frontline becomes more engaged, and team leads gain immediate opportunities for training and coaching based on the Voice of the Customer. Drive Improvements in Service Quality.
CEM Software: Flexibility & Control | ResponseTek
http://www.responsetek.com/product/cem-program-control
Simply manage the day-to-day execution of your VoC program with autonomy and ease with Manage. Our self-serve tools enable agility and flexibility for surveys to increase the pace of data collection and to increase the pace of executing simple changes and repetitive tasks. Manage Your Collective Intelligence. Voice of the Customer (VoC). Net Promoter Score (NPS). News & Events. 2016 ResponseTek Networks Corp.
Customer Experience Management Software | ResponseTek
http://www.responsetek.com/multi-channel-cem
ResponseTek and Nielsen have partnered up to sponsor and speak at the CEM Asia Summit. Contact us today to schedule a meeting with one of our CX experts or to learn more about the event. August 8, 2016. Telecoms World Middle East Event 2016. ResponseTek is hosting a roundtable at the 2016 Telecoms World Middle East. Contact us today to schedule a meeting with one of our CX experts. June 21, 2016. ResponseTek & Westminster Savings Credit Union Win Technology Impact Award. June 9, 2016. 65pt increase in NPS.
CEM Throughout Your Organisation | ResponseTek
http://www.responsetek.com/customer-experience-roles
To create a customer-centric culture that attains major business results with Voice of Customer (VoC) initiatives, you need to engage every member of your organisation. Our Listening Platform delivers role-specific functionality and reporting for all levels of the business, so every individual has access to the right customer experience metrics and follow-up actions. Give frontline employees real-time customer feedback on their performance so they know where to improve. In contact centres, the pace is fa...
Partners | ResponseTek
http://www.responsetek.com/partners
IBM’s Universal Behavior Exchange (UBX) is a powerful open exchange ecosystem that makes it easy to share customer data between certified solutions. With 20 marketing software partners, UBX is one of the most comprehensive portfolios for software enabled tools for Marketing professionals. We work with leaders in market research, technology and consulting to bring unparalleled customer experience management capabilities to the market. The leading provider of global market intelligence. Our research partne...
The Best Choice for CEM Software | ResponseTek
http://www.responsetek.com/why-responsetek
We are partners in your success. Watch Our Video to Find Out. We Are Global Experts in Customer Experience Management. Our foundations are simple: We believe every customer has the right to be heard, and every employee wants to deliver a good customer experience. These beliefs have pushed us to be 100% focused on CEM software. And services for the past 16 years. Our results are a testament to our expertise. 500 million customers connected to global brands. 5 offices spanning 4 continents. The secret to o...
Newsroom | ResponseTek
http://www.responsetek.com/newsroom
Article by Chris Randall. VP, Client Services, ResponseTek. Named a winner of the 2015 Customer Experience. Vendor Excellence Award by Temkin Group. Listening Lab Wins Customer Magazine’s 2016 Product of the Year Award. ResponseTek’s Listening Lab named “2016 Customer Product of the Year” by TMC’s Customer Magazine. Loyalty360 Releases 2015 CX Landscape Report. Loyalty360 assesses the current and future customer experience landscape in this annual report. CUSTOMER Magazine Honours Listening Lab with 2016...
Management Team | ResponseTek
http://www.responsetek.com/team
ResponseTek’s executive team is a select group of fearless leaders who consistently break boundaries and exceed expectations while fostering collaboration. They also have bulletproof backgrounds in software, technology, business and consulting, making them a powerhouse of knowledge and experience for the company. Passionate about what we do, and the clients we work for, we are CEM innovators who have created award-winning solutions. Meet Our Executive Team. CEO and Chief Experience Officer. Norm drives r...
Careers | ResponseTek
http://www.responsetek.com/careers
8220;ResponseTek’s culture and people are energising, and they empower a great work atmosphere. I face new challenges every day and have the freedom to be innovative which helps me excel in my role.”. 8220;Teamwork is a core principle of how we succeed. We learn, teach, educate and grow together. The people around me have taught me to grow and become a team player and leader.”. Senior Customer Experience Specialist. Why Work with Us? Check out our latest postings here. Perfection is our aim. We belie...
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Respono - Get customers feedback instantly
Get customers feedback instantly. 5 Things You Need to Do to Take Your Business Paperless. Clear out the clutter. Determine which of your documents are worth digitizing, and which are not, and discard what’s not necessary. Decide where your digital information will live. Convert paper-based processes to digital. With a stylus for signing contracts right on the tablet screen could revolutionize your work world. It’ll cut back on the amount of paper you have to carry and will streamline the signing and...
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Response Staff Blog
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Response Magic | Where its all about building an email list of happy fans that become customers.
Helping business owners use email marketing to grow their business. Send Value to Get Traffic. Review Analyze and Optimize. Automatic Email List Hygiene for Better Email Deliverability. What is Email List Hygiene? Email list hygiene is a act of removing contacts from your email list to improve your email deliverability Why would I want to remove contacts from my email list to improve email deliverability? The reason you want to remove contacts from your email list is because they are no longer […]. Thank...
ResponseSource Blog
Richtig gut auf Anfragen antworten 12 Tipps für Antwortgeber. Euch liegt also eine passende Anfrage vor, bei der ihr dem anfragenden Journalisten weiterhelfen könnt und möchtet beim Antworten nichts falsch machen? Oder ihr seid neu bei ResponseSource und möchten zum ersten Mal auf eine Anfrage antworten? Dann seid ihr hier richtig: Hier haben wir einige Tipps, aus früheren Blogbeiträgen. Sowie Feedback von unseren Nutzern, zusammengefasst. Journalisten haben sehr wenig Zeit! Kategorie: In eigener Sache.
ResponseTek Blog – Closing the Loop
People & Culture. People & Culture. Employee Engagement and CX: Did You Know? By Randeep Dosanjh, Marketing Specialist at ResponseTek. January 12, 2017. To continue with this month’s theme about employee engagement, we’re sharing some startling facts about the affects of employee engagement (or lack thereof). Did you know that job satisfaction is…. Why Employee Engagement Matters to CX. By Randeep Dosanjh, Marketing Specialist at ResponseTek. January 10, 2017. January 5, 2017. December 29, 2016. Emotions...
Responsibility Blog
Challenging ourselves and others to think more carefully about the consequences of our actions? Harold Goodwin’s Blog. Carbon Efficiency and Pay Back. July 9, 2015. How to stop tourism industry from inadvertently fuelling child abuse. June 9, 2015. Biggest ever Longlist for World Responsible Tourism Awards announced. May 26, 2015. Privatising the National Debt. By Harold Goodwin - December 6th, 2014. The Autumn Budget Statement. The Economist summarises the Chancellor’s plan thus:. We know how to shift t...
blog.responsibilityfocusedleadership.com
Blog | Responsibility Focused Leadership | Helping Business Leaders Create a Culture of Responsibility that Contributes to Effective Workplace Performance and Relationships.
Blog Responsibility Focused Leadership. Helping Business Leaders Create a Culture of Responsibility that Contributes to Effective Workplace Performance and Relationships. Success = “Mastering the Mundane”. As leaders, the small things we do each and every day make a difference positively or negatively. Do you exercise consistently, spend a few minutes each day engaging in professional or self development reading? We’d love to hear how you have “mastered the mundane”. This entry was posted in Uncategorized.
Goran Obradovic's blog
8230;because I care! Infinitely curious, lifelong learner and knowledge absorber, avid problem solver, passionate software craftsman, follower of high moral and personal standards. Wieldy with tools, soldering iron and electricity. Reader. Carnivore. Bosnian expat. Agnostic. Nice guy in general. View Full Profile →. Follow me on Twitter. On Vodič za napuštanje BiH – odlazak u Njemačku. On Vodič za napuštanje BiH – odlazak u Njemačku. On Vodič za napuštanje BiH – odlazak u Njemačku. I want to pass id of s...
Responsible Dive
Welcome to Responsible Dive Blog! In planning dive tourism in developing countries it is important to connect environmental sustainability and social sustainability if we are to conserve coral reefs for future generations. Although social sustainability is a key issue to coral reef conservation in developing countries, it has been often ignored in dive tourism research and dive tourism planning and management. This blog was created to discuss ideas about responsible dive. We have recently made a partnerh...
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