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Business Process Management Unplugged | Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers.

Let's unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers.

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Business Process Management Unplugged | Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. | bpmunplugged.wordpress.com Reviews
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Business Process Management Unplugged | Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. | bpmunplugged.wordpress.com Reviews

https://bpmunplugged.wordpress.com

Let's unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers.

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Social Media can be your best friend… or your worst enemy | Business Process Management Unplugged

https://bpmunplugged.wordpress.com/2009/07/15/social-media-can-be-your-best-friend-or-your-worst-enemy

Business Process Management Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. Social Media can be your best friend… or your worst enemy. 2009/07/15 at 14:48 · Filed under BPM Unplugged. But, what David Carroll did after that should have companies quivering in the tweets! Here’s the video for a little entertainment. 2 Comments ». Wrote @ 2009/07/15 at 21:22. For managing United’s public relations campaig...

2

August | 2009 | Business Process Management Unplugged

https://bpmunplugged.wordpress.com/2009/08

Business Process Management Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. Archive for August, 2009. Creating Expectations Customers Didn’t Already Have – Maybe. 2009/08/28 at 19:12 · Filed under BPM Unplugged. In the words of Steve Towers, this is Outside-In thinking. Homewood Suites identified a need that customers may have started to articulate and pushed forward with it. While it remains to be ...Perha...

3

Is Cost Optimization why we’re in business? | Business Process Management Unplugged

https://bpmunplugged.wordpress.com/2009/04/23/is-cost-optimization-why-were-in-business

Business Process Management Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. Is Cost Optimization why we’re in business? 2009/04/23 at 17:06 · Filed under BPM Unplugged. 2 Comments ». Wrote @ 2009/05/14 at 10:22. Seems to me that people concentrated on cost reduction are lacking the empathy for customer needs and a vision for revenue grows. Wrote @ 2009/05/14 at 15:14. Leave a Reply Cancel reply. Let’s...

4

April | 2009 | Business Process Management Unplugged

https://bpmunplugged.wordpress.com/2009/04

Business Process Management Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. Archive for April, 2009. Is Cost Optimization why we’re in business? 2009/04/23 at 17:06 · Filed under BPM Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. Get a free blog at WordPress.com. Business Process Management Unplugged.

5

Unsuccessful Customer Outcomes | Business Process Management Unplugged

https://bpmunplugged.wordpress.com/unsuccessful-customer-outcomes

Business Process Management Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. No comments yet ». Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. Notify me of new comments via email.

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When More is much, much Less | PureStone Partners LLC

https://purestonepartners.com/2011/08/02/when-more-is-less

Performance Management and Advanced Analytics. When More is much, much Less. Thoughts for email marketing:. Use the information effectively. Not only have I asked them to stop emailing me all together, they have hurt their brand standing with me. Because they are free doesn’t mean everyone should get everything. That’s just laziness. There are too many tools out there not to be able to do some type of segmentation based upon gender, usage patterns, social, and economic demographics. Date : August 2, 2011.

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Analytics & Business Intelligence | PureStone Partners LLC

https://purestonepartners.com/category/analytics-business-intelligence

Performance Management and Advanced Analytics. The emerging role of the analyst. A few days ago, I wrote about the analyst function being dead. To achieve this, the emerging role of the analyst requires a new skill set and must:. Integrate various types of information as data is coming from all different places and in new forms, it is increasingly important to understand how and when to leverage potentially rich data, and decipher what is irrelevant quickly. The analyst also needs to transform informatio...

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The analyst function is dead | PureStone Partners LLC

https://purestonepartners.com/2011/09/08/the-analyst-function-is-dead

Performance Management and Advanced Analytics. The analyst function is dead. The role of the operational analyst has moved from the business into both Finance and into IT. The Finance team typically focuses only upon the financial outcomes of the business and has left the operational side of the business to the IT team. Here is a conversation a client of mine recently had with their analyst…. ANALYST: ” Here is the report on units sold this year.”. BUSINESS: “What happened here? WHY is this happening?

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Obesity in the US | PureStone Partners LLC

https://purestonepartners.com/2011/04/29/us-obesity

Performance Management and Advanced Analytics. Obesity in the US. This is again perhaps a little off topic for me, but it does pose some really interesting strategic points for consideration…. The cigarette of today’s generation is fast food, sodas, and poor eating habits in general. Obesity in the US is projected to be about 20% of our annual health spending – or roughly $350 billion ( USA Today. Food industry – being an early mover to healthier versions of your food may attract more customers. HR &#821...

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Templates | PureStone Partners LLC

https://purestonepartners.com/templates

Performance Management and Advanced Analytics. This content is password protected. To view it please enter your password below:. This post is password protected. Enter the password to view comments. Drop us an email. SDC Blogarama – New Role for the Analyst. The emerging role of the analyst. Why strategy needs to be specific…. The analyst function is dead. When More is much, much Less. Strategy and Operational Performance Management Survey. The enemy of my enemy is my friend. Obesity in the US.

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Publications | PureStone Partners LLC

https://purestonepartners.com/publications

Performance Management and Advanced Analytics. The following is a list of papers that we have written to provide greater insight. Putting Scorecards to Work. Drop us an email. SDC Blogarama – New Role for the Analyst. The emerging role of the analyst. Why strategy needs to be specific…. The analyst function is dead. When More is much, much Less. Strategy and Operational Performance Management Survey. The enemy of my enemy is my friend. Simon Sinek and the Golden Circle. Obesity in the US.

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Strategy Map | PureStone Partners LLC

https://purestonepartners.com/strategy_map

Performance Management and Advanced Analytics. Part of creating value for our clients, we must practice what we preach. This is our Strategy Map, this is how we care for our business. We offer a 3 day workshop to help design your strategy map, and how to integrate into the management review process. Drop us an email. SDC Blogarama – New Role for the Analyst. The emerging role of the analyst. Why strategy needs to be specific…. The analyst function is dead. When More is much, much Less. Obesity in the US.

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Why strategy needs to be specific… | PureStone Partners LLC

https://purestonepartners.com/2011/09/20/why-strategy-needs-to-be-specific

Performance Management and Advanced Analytics. Why strategy needs to be specific…. Today’s Dilbert strip hit on a couple of key thoughts, albeit in traditional Dilbert fashion…. This is a pretty simplistic, yet sadly realistic, manner in which we define corporate agendas. We lay out a concept and expect the organization to translate our words into action. What happens is that often the definition is fuzzy, which allows for all sorts of interpretation and a watering down of execution. The company must kno...

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Actionable Information | PureStone Partners LLC

https://purestonepartners.com/category/analytics-business-intelligence/actionable-information

Performance Management and Advanced Analytics. When More is much, much Less. Thoughts for email marketing:. Use the information effectively. Not only have I asked them to stop emailing me all together, they have hurt their brand standing with me. Because they are free doesn’t mean everyone should get everything. That’s just laziness. There are too many tools out there not to be able to do some type of segmentation based upon gender, usage patterns, social, and economic demographics. Know your audience&#4...

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Let's unplug all the technology and return to a discourse where BPM drives the organization's strategies, structure, people and processes to do one thing - give the customer an experience he or she cannot get elsewhere and keep him or her coming back for more! I've moved my blog - join me over at http:/ bpmunplugged.wordpress.com. Links to this post. Cap and Trade - In Process Management. What does cap and trade have to do with process management? Links to this post. It's 2009. time for resolutions&#...

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Business Process Management Unplugged | Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers.

Business Process Management Unplugged. Let’s unplug the technology, return to basics, and talk about how business process should be used to get and keep more loyal customers. Creating Expectations Customers Didn’t Already Have – Maybe. 2009/08/28 at 19:12 · Filed under BPM Unplugged. In the words of Steve Towers, this is Outside-In thinking. Homewood Suites identified a need that customers may have started to articulate and pushed forward with it. While it remains to be seen how much this need be...Perha...

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