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Social customer engagement excellence. We provide end-to-end social customer service and engagement solutions that protect and enhance your brand and provide a great experience for your customers. Our solutions help you setup correctly, scale efficiently and ensure actionable customer insights are fed back to your business. See who we've worked with. It's time to start taking social customer engagement seriously. Take our social customer service maturity assessment. Learn more about us. Who is it for:.

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Social customer engagement excellence. We provide end-to-end social customer service and engagement solutions that protect and enhance your brand and provide a great experience for your customers. Our solutions help you setup correctly, scale efficiently and ensure actionable customer insights are fed back to your business. See who we've worked with. It's time to start taking social customer engagement seriously. Take our social customer service maturity assessment. Learn more about us. Who is it for:.

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1 Home Page - BrightCultures | brightcultures.com Reviews

https://brightcultures.com

Social customer engagement excellence. We provide end-to-end social customer service and engagement solutions that protect and enhance your brand and provide a great experience for your customers. Our solutions help you setup correctly, scale efficiently and ensure actionable customer insights are fed back to your business. See who we've worked with. It's time to start taking social customer engagement seriously. Take our social customer service maturity assessment. Learn more about us. Who is it for:.

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brightcultures.com

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Ethical Practice Archives - BrightCultures

http://brightcultures.com/category/ethical-practice

Category Archives: Ethical Practice. Embedding ethical business practice. How do big brands embrace ethical business practice? Insert brand name} – where the customer comes first! Professor Richard Foster from Yale University estimates that: By 2020, more than three quarters of the S&P 500…. At your service: 5 key points to help you on your own social customer service journey. A 10 step model for delivering an effective conduct risk culture. Stop excluding the high street from digital transformation.

2

Collaboration Archives - BrightCultures

http://brightcultures.com/category/collaboration

Digital transformation: is yours truly transformative? What does digital transformation really mean? And what does it require? To have a handle on what digital transformation entailed, and for many it just meant doing the same stuff as always but on mobile, cloud or tablet. So that didn’t satisfy…. 5 tips for building a successful internal social network lessons from the frontline with Aviva Investors. Stop excluding the high street from digital transformation. Part 2 of 2).

3

Banking & Finance Archives - BrightCultures

http://brightcultures.com/category/banking-finance

Category Archives: Banking and Finance. Succeeding in Social Media within Regulated Industries. Last week I was invited to be part of an My Community Manager / emoderation panel discussing social media in regulated industries. I thought it might be worth providing a transcript of my responses here for organisations regulated industries (since I’ve taken the time to prepare them, I may as well blog them too! What have BrightCultures been up to? Why conduct risk means big culture change for banks. 20 learn...

4

Is your digital transformation truly transformative?

http://brightcultures.com/is-your-digital-transformation-truly-transformative

Digital transformation: is yours truly transformative? What does digital transformation really mean? And what does it require? When Caz and I originally started BrightCultures we called ourselves a ‘digital transformation consultancy’. We had lots of experience at NixonMcinnes of writing strategies and helping organizations develop new mindsets for the 21. Century. We worked hard internally in organizations to help them adjust to the challenges of a disrupted, digital marketplace. Whilst it is true that ...

5

How to service your customers on Facebook in 2016 - BrightCultures

http://brightcultures.com/how-to-do-customer-service-on-facebook-in-2016

How to service your customers on Facebook in 2016. Almost one-third of consumers use Facebook to get support from customer service teams (. It’s no wonder then, that Facebook has been significantly developing its brand presence to help organisations embrace the platform as a serious customer service channel. This is a brief guide to help organisations understand how to use new Facebook features to take their customer service to the next level. Display response times and create ‘Away Messages’. It’s not a...

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1 Home Page - BrightCultures

Social customer engagement excellence. We provide end-to-end social customer service and engagement solutions that protect and enhance your brand and provide a great experience for your customers. Our solutions help you setup correctly, scale efficiently and ensure actionable customer insights are fed back to your business. See who we've worked with. It's time to start taking social customer engagement seriously. Take our social customer service maturity assessment. Learn more about us. Who is it for:.

brightcultures.com

1 Home Page - BrightCultures

Social customer engagement excellence. We provide end-to-end social customer service and engagement solutions that protect and enhance your brand and provide a great experience for your customers. Our solutions help you setup correctly, scale efficiently and ensure actionable customer insights are fed back to your business. See who we've worked with. It's time to start taking social customer engagement seriously. Take our social customer service maturity assessment. Learn more about us. Who is it for:.

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