celtycs.wordpress.com
Who is Celtycs
https://celtycs.wordpress.com/2016/04/14/who-is-celtycs
At Celtycs, we are passionate about enabling organisations to deliver a lasting smile on every consumer of their products and services through exceptional customer service. Celtycs adopts a unique result-driven approach that involves an analysis of the business need, customer management strategy definition and the execution of the strategy across the people, process and technology dimensions using its proprietary methodologies and tools. Creating and Implementing Customer Service Strategy. Improve Contac...
celtycs.wordpress.com
Are you obsessed about your customer? Here are 5 takeaways to get into that culture
https://celtycs.wordpress.com/2016/04/29/are-you-obsessed-about-your-customer-here-are-5-takeaways-to-get-into-that-culture
Are you obsessed about your customer? Here are 5 takeaways to get into that culture. Here are the top five lessons for companies that want to learn from Amazon’s customer- obsessed culture one that helped the company bring in around $100 billion revenue:. Customer service starts at the top. Bezos’ public email inbox (jeff@amazon.com) receives many customer complaints, and he often forwards them to appropriate department heads for explanation with a single character:? All customer feedback matters. Every ...
celtycs.wordpress.com
You will lose if you don’t care about customer experience
https://celtycs.wordpress.com/2016/05/04/you-will-lose-if-you-dont-care-about-customer-experience
You will lose if you don’t care about customer experience. We see our customers as invited guests to a party, and we are the hosts. It’s our job to look after them and make every important aspect of the customer experience a little bit better. Jeff Bezos, Amazon. Gone are days when businesses could be big and powerful without bothering much about its customers. Another clear case of not building healthy relationships was realized by Comcast when they lost nearly 400,000 subscribers in a year. That’s ...
limebridge.com
Alliance People - Limebridge.comLimebridge.com
http://www.limebridge.com/index.php/alliance-people
Ad Scopum, Germany. Budd, UK & Ireland. Driva Solutions, US & Canada. Toby Detter, LimeBridge Scandinavia. At Shell, Toby developed an approach to customer management used today around the world in the energy sector. Toby has, over the last 20 years, developed a wide breath of experience including industrial and consumer operation as well as successfully implementing very large projects within budget and on time delivering the promised benefits. T: 46 8 22 55 29. David Jaffe, LimeBridge Australia. He has...
celtycs.wordpress.com
Take your customer experience to next level by engaging with Celtycs
https://celtycs.wordpress.com/2016/05/02/take-your-customer-experience-to-next-level-by-engaging-with-celtycs
Take your customer experience to next level by engaging with Celtycs. At Celtycs, we are passionate about enabling organisations to deliver a lasting smile on every consumer through exceptional customer service. Create and Implement Customer Service Strategy. Listen and Act on Customer feedback. Benchmark Service experienced by your Customer. Improve Contact Centre Performance. Deploy the Right number of Resources at the Right Place at the Right Time. Optimise Cost of Customer Acquisition and Service.
limebridge.com
Celtycs - Limebridge.comLimebridge.com
http://www.limebridge.com/index.php/limebridge-members/celytcs
Ad Scopum, Germany. Budd, UK & Ireland. Driva Solutions, US & Canada. Celtycs is a consulting company based in Bangalore, India. The word “Celtycs” is derived from Customer Experience and Loyalty and portrays our vision to transform and enable organisations to deliver superior customer experiences. We help companies plan, define, implement and operationalise their CEM strategies with a clear focus on the organisation’s business and financial objectives. Measurement of customer satisfaction levels and imp...
celtycs.wordpress.com
About
https://celtycs.wordpress.com/about
At Celtycs, we are passionate about enabling organisations to deliver a lasting smile on every consumer of their products and services through exceptional customer service. Celtycs adopts a unique result-driven approach that involves an analysis of the business need, customer management strategy definition and the execution of the strategy across the people, process and technology dimensions using its proprietary methodologies and tools. Creating and Implementing Customer Service Strategy. Improve Contac...
celtycs.wordpress.com
4 days to go for awaited Chief Customer Officer Forum (CCOF).
https://celtycs.wordpress.com/2016/05/16/4-days-to-go-for-awaited-chief-customer-officer-forum-ccof
4 days to go for awaited Chief Customer Officer Forum (CCOF). This highly interactive forum is cross-industry; with members from telecom, technology, banking, insurance, e-com, travel and many more. This provides a unique opportunity for senior management in customer operations to interact with their peer from various industry verticals. As a member you get access to the following:. Participation at TWO day-long events; very un-conference like and highly interactive. To know more about this unique forum.
celtycs.wordpress.com
Chief Customer Officer Forum
https://celtycs.wordpress.com/2016/04/29/chief-customer-officer-forum
Chief Customer Officer Forum. Ask yourself: are you reducing unit costs without cutting customer satisfaction? Are you applying best practice in customer service in other industries and other countries? Are you getting value for money from your technology, your staff and your customer data? Is your organisation fast and simple to buy from and deal with? Is customer experience ‘Top of Mind’ for your CEO? What is this Forum? Did we arouse some curiosity about this forum? April 29, 2016. April 29, 2016.
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