richardswritings.blogspot.com
Richard's Writings: December 2014
http://richardswritings.blogspot.com/2014_12_01_archive.html
Monday, December 8, 2014. 5 REASONS FOR NOT JOINING BSCAI OR ISSA. It is getting toward the end of the year and I thought I would share with you some of the reasons I have heard for BSC's not joining the association(s). 1 I've been in the business for 35 years and am a seasoned pro in this business so why do I need to spend time and money? 2 What can I really learn? This business is all about price anyway. All the customer wants is the lowest price? 2 So the business is all about price? Here's a real sho...
richardswritings.blogspot.com
Richard's Writings: August 2014
http://richardswritings.blogspot.com/2014_08_01_archive.html
Thursday, August 21, 2014. Well, here we go again. In many parts of the country school has or is about to begin. Many other states will begin shortly after Labor day in September. All of this means that for our children and grandchildren it is back to work becoming more learned and gaining more knowledge in a variety of subjects. So let me ask you. As a professional business leader, what are you doing to learn more about this great industry? Many companies now offer webinars on specific subjects that you...
richardswritings.blogspot.com
Richard's Writings: October 2014
http://richardswritings.blogspot.com/2014_10_01_archive.html
Tuesday, October 21, 2014. DON'T HAVE TIME TO GO? This is generally the time of year that I hear from contractors that they just don't have the time or money to attend the annual BSCAI/ISSA annual convention, this year being held in Orlando, Fl., November 4-8. That is when I begin my speech on why you they need to go. Why am I asking them (and you) to spend time away from your business and invest money that is so hard to come by, especially in the early years of trying to establish a credible company?
richardswritings.blogspot.com
Richard's Writings: September 2014
http://richardswritings.blogspot.com/2014_09_01_archive.html
Monday, September 29, 2014. IMPORTANT NEWS FROM TRIPOD. We are excited to announce that Tripod is back on the air as of Monday, September 29, 2014. From then until BSCAI/ISSA convention time we will have a pod cast every Monday through Friday. All you need to do is go to. Http:/ www.youtube.com/user/Tripodcasts. And you will hear today's pod cast AND YOU CAN SIGN UP TO RECEIVE AN E-MAIL EVERY TIME WE POST A NEW ONE which is 5 days per week until convention time. Dick Ollek, CBSE. He did his best, I just ...
richardswritings.blogspot.com
Richard's Writings: 6 TIPS FOR PRESENTING AN EFFECTIVE SALES PROPOSAL
http://richardswritings.blogspot.com/2015/06/6-tips-for-presenting-effective-sales.html
Wednesday, June 3, 2015. 6 TIPS FOR PRESENTING AN EFFECTIVE SALES PROPOSAL. There are several aspects in delivering a sales proposal that need to be done correctly or you might find yourself coming in second. Here are some ideas to ponder. This also lets them know this is a big deal and we don't just drop off proposals. (See point number 4). 3 Ask for one hour to make your presentation. If they won't give you that much time, ask for 45 minutes to present the Readers Digest version. Remind them of...6 Emp...
richardswritings.blogspot.com
Richard's Writings: January 2015
http://richardswritings.blogspot.com/2015_01_01_archive.html
Sunday, January 25, 2015. IT'S ONLY FIVE MINUTES. It doesnt take a rocket scientist to understand that the largest expense (investment) a BSC has is labor. Ever wonder if there is any wasted time in your organization? Without DAILY control of our labor expenses we can sink into a loss on the bottom line very rapidly. . I left her office at 6:20 and decided to go to the basement where there was a break area that I could get a soft drink to congratulate myself on a sales job well done. . I have a chart tha...
richardswritings.blogspot.com
Richard's Writings: RELAUNCHNG THE LAUNCH
http://richardswritings.blogspot.com/2015/05/relaunchng-launch.html
Monday, May 11, 2015. Sometimes no matter how many electronic keys you hit nothing goes right. Our earlier blog on our launch just didn't want to cooperate so we are going to try it again. We have been telling you for a few weeks about a couple of new and exciting things we were ready to launch which we hope will help our industry. Well, the first one is about ready. As of now our new companion web site www.kleancast.com. By the way, I will be at the BSCAI Executive Management Conference this week in Sco...
richardswritings.blogspot.com
Richard's Writings: TRAINING TODAY'S WORKFORCE
http://richardswritings.blogspot.com/2015/06/training-todays-workforce.html
Sunday, June 7, 2015. It should come as no secret that we have the most diverse workforce today than we have ever had. Think about the different generations,. That group then is made up of Commanders, Stars, Diplomats, and Scholars. This complicates the issue even more.Then, combine that with the different cultures we have from other countries working for us everyday. So, how are you training your staff? ARE YOU TRAINING YOUR STAFF? It is a known fact that effective training will lead to,. With today's t...
richardswritings.blogspot.com
Richard's Writings: April 2015
http://richardswritings.blogspot.com/2015_04_01_archive.html
Wednesday, April 29, 2015. WHAT IMPRESSION ARE YOU LEAVING? In my previous blogs as well in my books and DVDs you have heard me discuss the importance of an ongoing recruiting program for prospective and current employees as well as a systematic method of tracking your applicants. Another important part of this process is the facility where you interview and process new employees, especially if you are in the cleaning business. You see, it does hold true. If we can't keep our own facilities clean and...
richardswritings.blogspot.com
Richard's Writings: TALKING TO THE CUSTOMER
http://richardswritings.blogspot.com/2015/06/talking-to-customer.html
Thursday, June 18, 2015. TALKING TO THE CUSTOMER. Ever had a customer call and say they were visiting with the cleaning tech who relayed one or more of the following? 1 They just don't give me enough time to do this job. 2 My equipment is always broke and they don't fix it. 3 We don't do that, it's not in the specs. 4 They don't pay me enough money. 5 Will you call my boss and tell him I need more time? So, how about your company? Do you train your line staff on how to handle each of these issues? Custom...
