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AICEX | Associazione Italiana Customer Experience – Italian Customer Experience Association

Photographer: Elisa Prete Gregorio Nason Jenni Ratto Leggi il nostro BLOG sempre aggiornato Seguici su Linkedin cliccando qui e su Twitter @Aicex_CX Cosa fa AICEX Diffonde la cultura della Customer Experience all'interno e all'esterno delle Aziende Identifica le tecnologie migliori per le tue esigenze Svolge attività di formazione per risultati eccellenti Aiuta a gestire con…

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AICEX | Associazione Italiana Customer Experience – Italian Customer Experience Association | customerexperience.it Reviews

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Photographer: Elisa Prete Gregorio Nason Jenni Ratto Leggi il nostro BLOG sempre aggiornato Seguici su Linkedin cliccando qui e su Twitter @Aicex_CX Cosa fa AICEX Diffonde la cultura della Customer Experience all'interno e all'esterno delle Aziende Identifica le tecnologie migliori per le tue esigenze Svolge attività di formazione per risultati eccellenti Aiuta a gestire con…

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AICEX | Associazione Italiana Customer Experience – Italian Customer Experience Association | customerexperience.it Reviews

https://customerexperience.it

Photographer: Elisa Prete Gregorio Nason Jenni Ratto Leggi il nostro BLOG sempre aggiornato Seguici su Linkedin cliccando qui e su Twitter @Aicex_CX Cosa fa AICEX Diffonde la cultura della Customer Experience all'interno e all'esterno delle Aziende Identifica le tecnologie migliori per le tue esigenze Svolge attività di formazione per risultati eccellenti Aiuta a gestire con…

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About us – AICEX

http://customerexperience.it/chi_siamo

Associazione Italiana Customer Experience – Customer Experience Italian Association. Hanno già avuto modo di apprezzarci. Persone di (in ordine alfabetico):. Bocconi University Alumni Association. Hybris Software – an SAP Company. UIC (Philadelphia and Tokyo). 8230; and others …. La sezione “Blog”. In questa sezione pubblichiamo i post che riteniamo interessanti. Per la ricerca puoi utilizzare il box di ricerca in alto a destra e/o filtrare i post cliccando sui nomi delle categorie. Aicex at aicex dot it.

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Customer Experience – AICEX

http://customerexperience.it/category/customer-experience

Associazione Italiana Customer Experience – Customer Experience Italian Association. Come bilanciare il Customer Service tra Human e Digital. November 3, 2016. October 21, 2016. In CRM, Customer Service. Digital, Usability, Design. AICEX: ci piace l’esempio dell’automotive. Perchè andare in concessionaria quando ancora non ho deciso di comprare l’auto? Therefore effective omni-channel design is an engagement experience that works in any given customer situation. Here’s one example. W Porter: Cosa cercano...

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ROI, NPS, KPIs – AICEX

http://customerexperience.it/category/roi-nps-kpis

Associazione Italiana Customer Experience – Customer Experience Italian Association. Category: ROI, NPS, KPIs. The Washington Post: Usa il Design Thinking per deliziare i Clienti. May 12, 2016. May 11, 2016. In Digital, Usability, Design. ROI, NPS, KPIs. AICEX: UX, DX, CX, Design, … tutta una stessa famiglia . The team’s answer was delight, and they identified design thinking as an important strategy for getting there. Design thinking’s ability to uncover customers’ unarticulated needs and its proces...

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Blog – AICEX

http://customerexperience.it/blog

Associazione Italiana Customer Experience – Customer Experience Italian Association. Come bilanciare il Customer Service tra Human e Digital. November 3, 2016. Partecipa a Neuromarketing Coach. October 27, 2016. W Porter: Cosa cercano davvero i tuoi clienti? October 24, 2016. Perchè anche le Startup dovrebbero pensare da subito alla CX. October 19, 2016. Partecipa a Business Analysis Workshop Italy 2016. October 18, 2016. CRM, Customer Service. Digital, Usability, Design. IoT, Data, Analytics.

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Customer Journey – AICEX

http://customerexperience.it/category/customer-journey

Associazione Italiana Customer Experience – Customer Experience Italian Association. Come bilanciare il Customer Service tra Human e Digital. November 3, 2016. October 21, 2016. In CRM, Customer Service. Digital, Usability, Design. AICEX: ci piace l’esempio dell’automotive. Perchè andare in concessionaria quando ancora non ho deciso di comprare l’auto? Therefore effective omni-channel design is an engagement experience that works in any given customer situation. Here’s one example. Nell’Omnichannel...

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Chi Siamo

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Milano, 17 giugno 2015 - Teatro Franco Parenti. Da più di 25 anni al servizio dei manager e dei professionisti per crescere insieme e raggiungere risultati sempre più ambiziosi. Istituto Internazionale di Ricerca - IIR. In Italia dal 1987 e a livello internazionale da oltre 40 anni, porta nelle aziende soluzioni innovative, risposte concrete per lo sviluppo delle risorse e del business attraverso la progettazione di convegni, percorsi formativi e consulenza personalizzata. One to one Coaching. CartaSi S&...

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Agenda

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Milano, 17 giugno 2015 - Teatro Franco Parenti. Make your Customer Journey excellent and celebrate his satisfaction! Play your cards right and celebrate the Customer Loyalty! Enjoy enterPayment and simple usability: the new mobile experience. CRM and CONTACT CENTER. AICEX Associazione Italiana di Customer Experience. 900 Apertura dei lavori a cura del Chairman. 0915 La Customer Experience, questa sconosciuta. Siamo sicuri di conoscere davvero i nostri clienti? CMI Customer Management Insights. Pillola Fo...

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Partners | BAWI

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You are here: Home. We would like to thank our sponsors, who are supporting the IIBA Italy Chapter in organizing BAWI 2016. The Canon Group was founded in 1937 and now employs over 190,000 people globally and is made up of 256 subsidiaries and affiliated companies. Canon has grown into a global company operating in a diverse range of markets, including Business Solutions and Services, Consumer Imaging, Broadcast and Communications, Medical Systems and Industrial Products. NTT DATA is a leading IT service...

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Partners - IES 2016 - International E-Commerce Summit & Expo

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Con il patrocinio di. Dal 1987 è protagonista in Italia nell'ambito della informazione, formazione e consulenza per le aziende. La sua mission è quella di facilitare la creazione e la trasmissione di conoscenze informative, manageriali e tecnologiche nel mondo delle Imprese e della Pubblica Amministrazione. Roma, 00198, Italia.

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Milano Atahotel Expo Fiera. 30 Novembre / 1 Dicembre 2017. Milano Atahotel Expo Fiera. 30 Novembre / 1 Dicembre 2017. Via Morigi, 13 - 20123 Milano. Tel: 39 02.83847.627. Fax: 39 02.83847.262. Thun, Iper, Original Marines, Carrefour, Bricocenter, Toys Center e Bimbostore, Tally Weijl, Trony e Burger King nell'advisory board dedicato al Marketing. Forum Retail 2017: scopri l'anteprima dell'agenda! Future Food District, IoT applicato alla GDO e al sofa! Ne abbiamo parlato con Carlo Ratti.

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Contatti

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Milano, 17 giugno 2015 - Teatro Franco Parenti. Invia un'email. Tutti i campi contrassegnati da * sono obbligatori. CartaSi S.p.A. Leader in Italia dei pagamenti elettronici, offre i propri prodotti e servizi a Banche ed Aziende. CartaSi da sempre guida l’evoluzione del mercato e oggi si distingue arricchendo la propria offerta con soluzioni all’avanguardia come l’app MySi che include un mobile wallet e permette acquisti non solo online, ma anche fisici, attraverso la tecnologia hce. Da alcuni anni, l’az...

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Customer Experience | The Name Behind The Best Names

What if all of our associates were a great fit for your company, ramped to quality and performance standards. In half the time, handled every call exactly the way you want them to, providing customers with efficient, accurate, friendly solutions, and you could do this for no more than it is costing. We believe this is the missing piece of the puzzle and we can provide it for you today. Business process performance and continuous improvement is the cornerstone to creating a meaningful competitive advantag...

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Home - The Customer Experience Company

Who we work with. Apply to work at CEC. Who we work with. Apply to work at CEC. Putting customers at the heart of a digital world. Better customer experiences lead to better business results. We helped AMP achieve a 20 point NPS uplift in touchpoint loyalty. We helped Service NSW deliver world-leading government services. We helped the NZ tax department realise millions in increased revenue. We work together with you to achieve the best results. Find out more about who we are. Customer personas have been...

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Customer Experience Institute

Skip to main content. You are not logged in. ( Log in. This is the Experience and Training centre and Customer Experience Lab annex of the. We provide Customer Experiences and Tools, Training and Development Services, to all levels and for all roles within large organisations globally. Periences blending traditional training tools with audio, video, augm. Nted reality and the best instructors to deliver our. Since 2005 we have trained thousands of delegates across the world in Customer Experience.

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AICEX | Associazione Italiana Customer Experience – Italian Customer Experience Association

Associazione Italiana Customer Experience – Italian Customer Experience Association. Photographer: Elisa Prete Gregorio Nason. Il nostro BLOG sempre aggiornato. Della Customer Experience all’interno e all’esterno delle Aziende. Migliori per le tue esigenze. Svolge attività di formazione. Aiuta a gestire con successo progetti. Puoi scriverci una email. Su aicex at aicex dot it. Welcome to AICEX – Italian Customer Experience Association. You can contact us by email at aicex at aicex dot it. ROI NPS and KPIs.

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Customer Experience 101

Learn real world tips and techniques to enhance customer experience in your organization. Monday, February 18, 2013. Email Marketing Rate Comparisons. I often get this question: How do we know if our email program is good or bad? T he answer varies for everyone, but Eloqua's. Check out the benchmarks and see where you rank against the Best in Class. Tuesday, November 27, 2012. KISS, Your Customers Will Like It. Tuesday, October 23, 2012. Another Airline Experience Lesson. I was working on my way home, an...