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bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/via

VIA; customer journey management. December 10, 2014. A 2 mins read, written by marcel. A hot thing it is; Customer Journey Management (further on CJM). But it is intangible as well. Because, the ‘hype’ is there but the facts are all over the place. Please read what you must to know more about CJM and more, but get this inside your head: it is just a tool! VIA gives you direct insights in pain points of your services. Say what We do not have pain points! Actually, dear customer/reader, you do. If you ...

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/nordstrom

Our approach: the Nordstrom Model. December 12, 2014. A 4 mins read, written by marcel. Tells your customers story to you and us in just 6 six steps;. So you need to see the people working with your service or product. People who do or don’t engage with your brand. Talk to them, make pictures of them in their natural habitat (e.g. their office space). Get to know the way the use your service to be able to form insights. Time for insights to become opportunities. Somewhere else at this website we talk...

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/sdgc14

November 2, 2014. A 2 mins read, written by marcel jansens. Reflecting on the Service Design Global Conference in Stockholm Sweden this year. Sitting in a coffee bar with rainy weather outside. A good cup of coffee, a vitamin water and ham and cheese sandwich. "A smile on my face", that is what is has been for me. So, let me tell you about the reasons of me smiling right now. Third, the content, the workshop, keynotes, questions asked and answered. The level of this content was very high. In anot...Fourt...

bureaueens.nl

Partners

http://www.bureaueens.nl/partners.html

Over bureau EENS . . . Bent u op zoek naar een leuk (bedrijfs)uitje. wellicht is een GPS sloepentocht op de Loosdrechtse plassen iets voor u. Meer informatie vind u op de website:. Leveranciers waar wij mee samenwerken:. Evenementen En Nooteboom Sabrina 2010 bureau E E N S . . .

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/servicedevelopment

December 10, 2014. A 2 mins read, written by ronald. The end result is a technically sound prototype with go live quality! VIA - Customer Journey Management. Our approach: the Nordstrom Model. Zoomstede 27-A, 3431 HK Nieuwegein.

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/facilitator

November 12, 2014. A 2 mins read, written by marcel jansens. These days people are distracted by everything you can image. With the new Apple Watch yet another new means of distraction is introduced. The overall level of distraction will increase even more. Also, the fact that opened up laptops and telephones on the tables is considered ‘normal’, could potentially mean a false start of your workshop. VIA - Customer Journey Management. Our approach: the Nordstrom Model. Zoomstede 27-A, 3431 HK Nieuwegein.

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/overview/talkingabout

November 2, 2014. A 2 mins read, written by marcel. Reflecting on the Service Design Global Conference in Stockholm Sweden this year. Sitting in a coffee bar with rainy weather outside. A good cup of coffee, a vitamin water and ham and cheese sandwich. December 5, 2014. A 2 mins read, written by marcel. It is a big thing to know what our customers actually do, want and expect. Because when we know what they do, we know how to get to them. Get their attention right? VIA - Customer Journey Management.

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/customerjourneymanagement

September 29, 2014. A 2 mins read, written by marcel. When you say it like this it sounds a bit expensive and time consuming. Managing the journeys your customers have. Especially when you have over a million customers. How do you manage those journeys? How do you prioritize? Well, there is a way. When you talk about the 'how' of their journey you analyse the touchpoints via with the participant comes in touch with your brand. Here is the key to measuring succes of your customer journey management&#4...

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/article/ideationworkshops

September 29, 2014. A 2 mins read, written by marcel. Having fun at workshops is what we’re good at. But mostly adding value by doing merely nothing. Actually, you and your customers are doing the job of talking to each other. Having the right discussions. Learning from each other. In order to facilitate the workshop to a well deserved ending - happy sounds so creepy - we use the Lotus Blossom method. The outcome of the lotus blossom session is a prioritize list of opportunities for which experiments can...

bullfrogavenue.com

Bullfrog Avenue

http://www.bullfrogavenue.com/overview/busywith

VIA - Customer Journey Management. December 10, 2014. A 2 mins read, written by marcel. A hot thing it is; Customer Journey Management. But it is intangible as well. Because, the ‘hype’ is there but the facts are all over the place. Our approach: the Nordstrom Model. December 12, 2014. A 4 mins read, written by marcel. How to define the customers story to you and us using the Nordstrom model. November 12, 2014. A 2 mins read, written by marcel. VIA - Customer Journey Management.