brettpatten.com
Are Your Hotel Rankings In The Breakdown Lane? - Brett PattenBrett Patten
http://www.brettpatten.com/2014/03/hotel-rankings-breakdown-lane
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Are Your Hotel Rankings In The Breakdown Lane? March 4, 2014. Here are 10 Strategies for jumpstarting your ratings. Here is the roadside assistance article: Are your hotels online reviews keeping you up at night? Here is an additional roadside assistance article: Growing Your ADR and Revenues the Old-Fashioned Way. You can be right or you can be smart. Look at everything in your hotel and ask yourself does this ...
brettpatten.com
The hotel industry is not in its right mind. Part-2 The 50:50 R- directed business perspective. - Brett PattenBrett Patten
http://www.brettpatten.com/2014/06/hotel-industry-right-mind-part-2-5050-r-directed-business-perspective
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. The hotel industry is not in its right mind. Part-2 The 50:50 R- directed business perspective. June 12, 2014. Of this article series, I primarily focused on the logical L- directive business approach. In part two, I will be solely committed to the R- directive side of the equation. Both groups methodically and strategically conceptualized the guest experience they wanted to deliver from the top down, and looked at ...
brettpatten.com
Brett Patten Blog Archives - Brett PattenBrett Patten
http://www.brettpatten.com/category/brett-patten-blog
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Category Archives: Brett Patten Blog. What’s Your Hotel’s ROI? June 22, 2015. Hospitality enterprises that experience excellent ROE performance, also experience outstanding management and employee retention rates. There is a high level of employee engagement in delivering the guest experience narrative, initiative and brand promise, which also has a positive impact on recruiting expenses and talent management. I tal...
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Whitepapers Archives - Brett PattenBrett Patten
http://www.brettpatten.com/category/whitepapers
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Is the hotel industry putting the cart before the horse? July 9, 2014. When it comes to creating guest value,. It’s not so much providing free Internet access as it is conceptualizing a hospitality experience that makes the guest feel good about themselves and your hotel brand. Key elements for driving guest value. It’s not a matter of positioning Internet access as part of the brand’s value proposition,...Guests do...
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Brett Patten, Author at Brett PattenBrett Patten
http://www.brettpatten.com/author/brett2012
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Author Archives: Brett Patten. What’s Your Hotel’s ROI? June 22, 2015. Hospitality enterprises that experience excellent ROE performance, also experience outstanding management and employee retention rates. There is a high level of employee engagement in delivering the guest experience narrative, initiative and brand promise, which also has a positive impact on recruiting expenses and talent management. I talk about...
gabrieltraveler.com
Budget Travel India by Gabriel MorrisBudget Travel Tips by World Traveler Gabriel Morris
http://gabrieltraveler.com/about-gabriel-morris
You are using an insecure version of your web browser. Please update your browser! Using an outdated browser makes your computer unsafe. For a safer, faster, more enjoyable user experience, please update your browser today or try a newer browser. Budget Travel Tips by World Traveler Gabriel Morris. Author and World Traveler Gabriel Morris (Gabriel Traveler on Youtube). Gabriel Morris on the island of Santorini, Greece. Gabriel Morris with a local friend in India. Hitchhiking on the island of Kauai, Hawaii.
brettpatten.com
Don't mistake my hospitality for being weak - Brett PattenBrett Patten
http://www.brettpatten.com/2014/08/dont-mistake-hospitality-weak
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Don’t mistake my hospitality for being weak. August 12, 2014. It actually can be your business’s strongest asset for creating a competitive advantage for differentiating your business over your competitors. What I’m alluding to is a hospitality enterprise possessing a business strategy approach built on a customer experience design platform that is primarily focused on the guest experience as the value proposi...
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How is luxury defined by the 21st century traveler? - Brett PattenBrett Patten
http://www.brettpatten.com/2014/08/luxury-defined-21st-century-traveler
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. How is luxury defined by the 21st century traveler? August 20, 2014. Knowing the answer to this question might be the greatest luxury a hotel company could possess. Because today’s travelers can easily obtain luxury at a very reasonable price, the hospitality industry has unknowingly affected the level of significance that luxury has on influencing the customer’s preference towards a hospitality brand. Create more o...
brettpatten.com
Brett Patten - Page 2 of 18 - Leadership in building customer driven hospitalityBrett Patten | Leadership in building customer driven hospitality | Page 2
http://www.brettpatten.com/page/2
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Newer posts →. Don’t mistake my hospitality for being weak. August 12, 2014. It actually can be your business’s strongest asset for creating a competitive advantage for differentiating your business over your competitors. What I’m alluding to is a hospitality enterprise possessing a business strategy approach built on a customer experience design platform that is primarily focused on the guest experience as th...
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