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HomeBCC Consulting offers a broad range of contact center consulting services.
http://www.good2bcc.com/
BCC Consulting offers a broad range of contact center consulting services.
http://www.good2bcc.com/
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Wasatch Solutions Group
Michael Kennedy
3136 East●●●●●●●●●low Drive
Sa●●dy , UT, 84092
US
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Wasatch Solutions Group
Michael Kennedy
3136 East●●●●●●●●●low Drive
Sa●●dy , UT, 84092
US
View this contact
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BCC Consulting offers a broad range of contact center consulting services.
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Reality Check
http://www.good2bcc.com/id6.html
Thank you for visiting BCC Consulting. If you'd like additional information about our services, simply fill out and submit the form below. PLEASE NOTE THAT WE DO NOT OFFER EMPLOYMENT. Which call center or customer service-related products or services are you interested in receiving more information? Hosted/On Demand Call Center Applications. Enhanced Email Marketing Solutions. Implementing At-Home Agent Capability. Call Center Scripting Services. Customer Satisfaction and Feedback Tools. First & Last Name.
Contact Us
http://www.good2bcc.com/id7.html
Feel free to contact BCC Consulting anytime:.
About Us
http://www.good2bcc.com/id2.html
WHAT ARE YOUR CONTACT CENTER CHALLENGES? When asked about their contact center challenges, companies often classify their responses in the following three categories: PEOPLE, PROCESS and/or TECHNOLOGY. When probing a little deeper, the real perceived pain is usually centered around the cost of operating a contact center and its direct impact on the bottom line. Sound familiar? THE CUSTOMER EXPERIENCE IS KEY. THE COST CONTROL PARADOX.
Experience
http://www.good2bcc.com/id3.html
SO WHY CONSIDER BCC CONSULTING? Center-related project. Below is a list of some of the contact center-related consulting services that BCC Consulting offers:. Customer and Employee Satisfaction Measurement. Technology Assessments and Readiness Evaluations. RFP Development and Response Evaluation. Outsource Vendor Evaluation and Selection. Contact Center Design and Implementation. Customer Experience Mapping and Assessment. JC Penney Direct Marketing Services.
Our Team
http://www.good2bcc.com/id4.html
Has over 25 years of management and operational experience in the contact center industry, as a contact center and teleservices consultant at. Customer Interface Strategies, Digitas, Wasatch Solutions Group, and now at BCC Consulting, leading. Client engagements in vendor selection, contract negotiations, and contact. Center optimization. Mike also spent several years with Convergys Corporation, one of the world’s largest call center outsourcing firms, as an Operations.
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BCC Consulting is a unique practice that focuses on helping clients design, develop, implement and operate contact centers that consistently provide the optimum in delightful customer experiences. After all, isn't that what providing world class customer care is all about? It's not just about answering a question, or providing some information, or taking an order, or solving a problem. The real key is ultimately how the customer feels about their experience with the contact center.
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