Watch Customers, Understand Experience, Solve Problems - observational research consultancy programmes to improve the customer experience of physical spaces
http://konvergence.co.uk/
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Observational Customer Experience Research | Konvergence | konvergence.co.uk Reviews
https://konvergence.co.uk
Watch Customers, Understand Experience, Solve Problems - observational research consultancy programmes to improve the customer experience of physical spaces
konvergence.co.uk
Konvergence Consulting - Projects Focusing on Business Process Re-Engineering to Maximise ROI in Customer Experience
http://www.konvergence.co.uk/projects/business-process-re-engineering.html
Business Process Re-engineering a project to consolidate different approaches and standards of customer service delivery and move service delivery closer to the point of first contact. CASE STUDY 1 - Workspace Appraisal and Design Brief. CASE STUDY 2 - Business Process Re-engineering. CASE STUDY 3 - Workspace Appraisal. CASE STUDY 4 - Occupancy Review. A Local Authority in the Midlands. Workspace appraisal and design brief - A structured programme of work, to support the development of a design brief.
Konvergence Consulting - Targeted Projects to Maximise the ROI in User and Customer Experience
http://www.konvergence.co.uk/about/about-konvergence.html
Konvergence Consulting was established in 2001 by Konrad Thomasson to assist clients in the design, development and continuous improvement of customer focused face to face environments. In 2006 Konrad and Paul Purcell established Konvergence Consulting (UK) Ltd to expand the scope of the consultancy to include the performance of all types of workspaces, both customer facing and non customer facing. Our core methodology is to put the Customer at the heart of any change process. VAT Reg No 900158073.
Konvergence Consulting - Projects Focusing on Workspace Appraisal, Business Process Engineering and Occupancy Reviews
http://www.konvergence.co.uk/projects/projects.html
CASE STUDY 1 - Workspace Appraisal and Design Brief. CASE STUDY 2 - Business Process Re-engineering. CASE STUDY 3 - Workspace Appraisal. CASE STUDY 4 - Occupancy Review. A Local Authority in the Midlands. Workspace appraisal and design brief - A structured programme of work, to support the development of a design brief. Business Process Re-engineering a project to consolidate different approaches and standards of customer service delivery and. VAT Reg No 900158073.
Konvergence Consulting - Maximise ROI in Customer Experience of Customer Focused Environments
http://www.konvergence.co.uk/customer-experience/customer-focused-environments.html
Do your investment plans focus on the needs of the customer? Over the past five years, Konvergence have partnered with leading technology providers and refurbishment contractors assisting their clients in the design, development and continuous improvement of over 100 public and private sector customer focused environment implementations. Do you know your customers and the reasons why they interact with your organisation? How do you know if you are providing an effective customer experience? Many private ...
Customer Flow Management - Managing Queues & Queuing Systems
http://www.konvergence.co.uk/customer-experience/customer-flow.html
MANAGING CUSTOMER FLOW, QUEUES AND QUEUING. If you are having problems with queues and are unsure about if or how to start an improvement project, please send us an email. To request a free copy of our Project Implementation Checklist. Our clients have experienced from their projects. Of course please contact us. If you would like to discuss your project directly with us. Increased sales from increased throughput of customers. Increased sales from up-selling to customers waiting in queues. Increased sale...
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Karen Krige - Recommended Associates
http://www.karenkrige.com/links.html
SUPPLIERS, ASSOCIATES AND FRIENDS. Fimo is part of the Eberhard Faber craft range, distributed in the UK by Staedtler. Visit www.staedtler.co.uk for more information and for a link to Eberhard Faber site. This is a craft magazine where I write articles and demonstrate how to make unusual and funky craft items. This lady is responsible for taking photographs of most of my 2d fimo commissions. She has some very tranquile and beautiful photographs on her site. Craft supplies for creative people.
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Convergence
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Accueil - Konvergence Agence WebKonvergence Agence Web
8211; Main menu – -. La gestion de votre site Internet est maintenant un jeu d'enfant! Grâce à nos gestionnaires derniers cris, il est dorénavant plus face de gérer votre contenu. Premier pas vers le ecommerce? Avec nos outils derniers cris, il est dorénavant plus facile et conviviale de prendre sa place dans l'univers de la vente de vos produits en ligne. Christopher Amott et Armageddon. 2015 Konvergence Agence Web. Tous droits réservés.
Observational Customer Experience Research | Konvergence
Research and consultancy for the real world. Training – ‘Safaris’. How do customers feel about your spaces? We observe how physical spaces are working out for customers. We find out if they are liked and how they are used. We work out why. We watch. We measure. We improve. If you think we can help then just get in touch. OBSERVATIONAL CUSTOMER RESEARCH ●. REAL INSIGHTS TO SOLVE REAL PROBLEMS IN REAL SPACES. So where to start? Observational Research and Consultancy. Click on a logo to read more.
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Accueil - Konvergence Agence WebKonvergence Agence Web
8211; Main menu – -. La gestion de votre site Internet est maintenant un jeu d'enfant! Grâce à nos gestionnaires derniers cris, il est dorénavant plus face de gérer votre contenu. Premier pas vers le ecommerce? Avec nos outils derniers cris, il est dorénavant plus facile et conviviale de prendre sa place dans l'univers de la vente de vos produits en ligne. Christopher Amott et Armageddon. 2015 Konvergence Agence Web. Tous droits réservés.
