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At MXM/Medallia, we engage the world's best fitness companies in creating experiences their customers love!

http://www.mxmetrics.com/

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MXM | mxmetrics.com Reviews
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At MXM/Medallia, we engage the world's best fitness companies in creating experiences their customers love!
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MXM | mxmetrics.com Reviews

https://mxmetrics.com

At MXM/Medallia, we engage the world's best fitness companies in creating experiences their customers love!

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1

Product — Member Experience Management by ClubWorks

https://www.mxmetrics.com/product

Soyour Net Promoter Score is 20. It's time to employ an Operational Customer Experience Management system. Using the MXM software platform you can start capturing feedback from all your members. Then watch as that data transforms into actionable insights. It will take your whole team to improve the member experience so give them the information they need. MXM can deliver it. Check out how MXM delivers. DATA COLLECTION & MOBILE FEEDBACK. Web-based surveys with email invitations and reminders. MXM's compel...

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Free Webinar: The Four Habits of Exceptional Clubs – See Excellence

https://seeexcellence.com/2016/05/05/free-webinar-the-four-habits-of-exceptional-clubs

Free Webinar: The Four Habits of Exceptional Clubs. May 5, 2016. May 12, 2016. Exceptional clubs don’t happen by accident, and they appear in every strata of the marketplace low-price, mid-price and high-price. Their common denominator is the conscious choice to make customer experience their strategy and the adoption of the habits that make it successful. President, ClubWorks Inc. Click to share on Twitter (Opens in new window). Share on Facebook (Opens in new window). Leave a Reply Cancel reply. Fill i...

seeexcellence.com seeexcellence.com

Animate your health club with a new strategy. – See Excellence

https://seeexcellence.com/2016/04/14/animate-your-health-club-with-a-new-strategy

Animate your health club with a new strategy. April 14, 2016. April 13, 2016. From 36 percent to 89 percent. According to Gartner Research, 36 percent of enterprise CEOs in 2011 said customer experience is the dimension on which they are now competing. That number jumped to 89 percent in 2016. What is happening that providing a customer experience has become so imperative for so many companies? Haven’t they always focused on customer service? What business owners are recognizing is the parity in the norm...

seeexcellence.com seeexcellence.com

Part 1: Member feedback…..you get what you ask for – See Excellence

https://seeexcellence.com/2016/04/21/part-1-member-feed-back-you-get-what-you-ask-for

Part 1: Member feedback.you get what you ask for. April 21, 2016. April 21, 2016. It should. The suggestion box has been the Health Club Industry’s primary Member Experience Data tool for as long as we can remember. The Suggestion Box needn’t produce just a litany of anger (right? Members can be so overcome with the need to offer praise that they will stop to write something up; or a member’s epiphany can drive the need to stop everything and write up a great idea for the club to implement. You are comme...

seeexcellence.com seeexcellence.com

2 best practices for closing the loop – See Excellence

https://seeexcellence.com/2016/03/18/2-best-practices-for-closing-the-loop

2 best practices for closing the loop. March 18, 2016. In all bricks and mortar operations, the leverage point for improving customer experience happens at the location level. It is at the location level where the most information on individual members resides. Empowering at this level draws out more impactful actions for improving the customer experience. This is the distributed approach . 1 – Response Team Approach. Establish a team lead. 3-6 people trained in CLF best practices. Heightened awareness o...

seeexcellence.com seeexcellence.com

We love NPS! – See Excellence

https://seeexcellence.com/2016/12/13/we-love-nps

December 13, 2016. January 12, 2017. We love NPS. It’s simple. We started measuring NPS (Net Promoter Score) right after reading Fred Reichheld’s. December 2003 Harvard Business Review article. LOVE NPS! It is a great North Star for getting company-wide focus on the member (customer) experience. It remains one of our company’s four main KPIs. The target for our health clubs is to maintain a Trailing 90 Day NPS 70. Better understand the member experience. The first rule of OCEM is to really see yourself a...

seeexcellence.com seeexcellence.com

Medallia Experience 2016 – See Excellence

https://seeexcellence.com/2016/05/02/medallia-experience-2016

May 2, 2016. April 28, 2016. The ClubWorks team had an amazing time in Orlando for the 2016 Medallia Experience. If you’re curious to get to better know the theme of the conference Generation CX check out the video below. This video kicked off the conference and speaks to the power of today’s customers. We hope it resonates with you. And if it does, we’d love it if you shared it with friends and family, on social media and beyond. Click to share on Twitter (Opens in new window). Leave a Reply Cancel reply.

seeexcellence.com seeexcellence.com

MXM – See Excellence

https://seeexcellence.com/author/mxmetrics

It’s always your fault…. January 24, 2017. January 20, 2017. It’s always your fault if you’re any damn good at all. I love that quote. It speaks to the heart of how great companies operate and how great companies THINK about the customer experience. How many time have we all heard perception is reality? In other words, if a member thinks your staff is unfriendly and rude, then that is their reality. But that doesn’t take it far enough. Uhhhhhhh.what to saywhat to say. But don’t give up! OF COURSE THEY DO!

seeexcellence.com seeexcellence.com

Blair McHaney – See Excellence

https://seeexcellence.com/category/blair-mchaney

Free Webinar: The Four Habits of Exceptional Clubs. May 5, 2016. May 12, 2016. Exceptional clubs don’t happen by accident, and they appear in every strata of the marketplace low-price, mid-price and high-price. Their common denominator is the conscious choice to make customer experience their strategy and the adoption of the habits that make it successful. President, ClubWorks Inc. Click to share on Twitter (Opens in new window). Share on Facebook (Opens in new window). April 28, 2016. How much more woul...

seeexcellence.com seeexcellence.com

Operational Customer Experience Management – See Excellence

https://seeexcellence.com/category/operational-customer-experience-management

Category: Operational Customer Experience Management. It’s always your fault…. January 24, 2017. January 20, 2017. It’s always your fault if you’re any damn good at all. I love that quote. It speaks to the heart of how great companies operate and how great companies THINK about the customer experience. How many time have we all heard perception is reality? In other words, if a member thinks your staff is unfriendly and rude, then that is their reality. But that doesn’t take it far enough. You take it per...

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MXM

MXM gives clubs the tools to anticipate their customer needs. Every day MXM captures feedback that systematically engages everyone: your customers, your frontline, and your leadership. MXM delivers the data to focus effort on creating spectacular member experiences. MXM helps build loyal customers, loyal customers bring friends, loyal customers stay longer, spend more money, and say great things about you even after they leave. Access your data any where, any time. Engage customers, get referrals.

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